The Law Society of Newfoundland and Labrador

Polarizing Conversations: How to Talk About Triggering Topics
2025-04-15 10:00 - 13:00 (America/St_Johns) | Online
Do you want to learn how to maintain relationships when discussing potentially triggering issues? Many people find themselves ill-prepared for these conversations and, as a result, avoid them or feel overwhelmed when they’re happening. This workshop equips you with skills for managing your own emotions and understanding the various dynamics of having polarizing discussions so you can confidently ensure they are productive and respectful. This is helpful for talking about things such as gender and equity, race relations, environmentalism, the pandemic, and remote work. No matter where you might have to discuss a polarizing issue, this workshop teaches you to do so in a way that will leave everyone feeling heard and respected.

Learning Objectives
Upon completion, participants should be able to:

Explain polarizing conversations and their many layers
Identify our natural emotional responses to challenging interactions
Utilize listening and validation to reduce tension
Demonstrate how to set up conversations for success and make people feel safe
Practice skills to engage in conversations about polarizing topics

Method of Delivery
Presentation, case study exercises, experiential practice, and personal reflection, delivered electronically.

*Please allow only the registered individual(s) to view the materials.
Note: An e-manual for this workshop is included in purchase.

Some of the Topics Included

Understanding the Dynamics of Polarizing Topics
Our Natural Responses to Challenging Interactions
Preparing for the Polarized Conversation
Depersonalizing the Conversation
Finding Common Ground
Utilizing Empathy and Validation
How to Help People Feel Safe
Engaging in a Respectful Conversation

Target Audience
This is an introductory-intermediate level workshop applicable to both employees and managers.

Terms & Conditions
View our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop.
This is a live virtual event, please check your system requirements prior to registering.
Participants will receive the Zoom meeting login details and information about viewing the live virtual workshop by email 3-4 calendar days prior to the date of the event.
Please note, payment is required in order to receive the login details.

Trainer: Kristen Deuzeman
Kristen is an Organizational Psychologist who specializes in psychological assessments. She completed her undergraduate degree at the University of Ottawa, and her graduate work at both the University of Ottawa and Concordia University. In addition to training with ACHIEVE, Kristen is the clinical director for a psychological services agency. As a leader, she believes that continuous development and self-awareness is essential to one’s ability to serve others. As a trainer, Kristen combines her experience in organizational psychology and clinical work to enhance self-discovery and skill development for participants. She is a passionate facilitator who uses warmth and humour to create engaging and meaningful workshops. Read blogs written by Kristen here.
