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SUMMARY:Dealing with Difficult People
DESCRIPTION:We all encounter people we find difficult\, and conversations with them often leave us feeling drained\, stressed\, or frustrated. This workshop explores what’s really happening beneath the surface of these interactions and provides practical strategies for shifting the dynamic toward more productive outcomes.  \nIn addition to exploring general patterns of difficult behaviour\, you will learn how to navigate bullying\, pathological forms of intimidation\, and chronic passive-aggressiveness or resistance.   \nAfter this workshop\, you will know how to recognize these patterns early\, manage your own responses\, and adapt your communication strategies to reduce conflict and foster healthier interactions. This is an opportunity to build your self-awareness and develop personalized approaches to effectively deal with a range of challenging behaviours.  \n\n\n\n\n\n\n\n\n\n\n\nLearning Objectives\nUpon completion\, participants should be able to: \n\nIdentify and interpret difficult behaviours\nExamine your personal dynamics with difficult people\nChoose how to navigate difficult interactions\nDevelop strategic responses based on specific behaviour types\nApply self-awareness to leverage influence\n\n\n\nMethod of Delivery\nPresentation\, case studies\, small group discussions\, experiential practice\, personal reflection\, delivered electronically. \n\n*Please allow only the registered individual(s) to view the materials. \nNote: An e-manual for this workshop is included in purchase. \n\n\n\n\nSome of the Topics Included\n\nWhat Makes Someone “Difficult”?\nShift Judgement to Curiosity\nThe Cycle of Escalating Difficult Behaviour\nStrategies for Dealing with Common Bullying Behaviour\nStrategies for Dealing with Pathological Bullying Behaviour\nSkills for Dealing with Passive-Aggression and Resistance\n\n\n\nTarget Audience\nThis workshop is for anyone who regularly deals with challenging people and wants practical strategies to respond more effectively. Ideal for professionals in leadership\, HR\, education\, healthcare\, or customer service\, it equips you to recognize difficult behaviour patterns\, manage your own responses\, and shift unproductive dynamics.  \nWhether you’re facing bullying\, passive-aggressiveness\, or ongoing resistance\, you will gain tools to stay grounded\, set healthy boundaries\, and focus on what you can influence.   \nIf you’ve ever left an interaction feeling frustrated or drained\, this training will help you approach those situations with greater clarity\, confidence\, and control.  \n\n\nTerms & Conditions\nView our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop. \nThe fees above are for a live event and do not include any copyright or licensing fees for creating recordings or reproductions of the workshop. Participants may not use AI tools or other technology to capture\, transcribe\, or replicate facilitator content without prior written consent. Exceptions may be granted for accessibility purposes—please contact us in advance to discuss accommodations. \nThis is a live virtual event\, please check your system requirements prior to registering. \nParticipants will receive the Zoom meeting login details and information about viewing the live virtual workshop by email 3-4 calendar days prior to the date of the event.\nPlease note\, payment is required in order to receive the login details.
URL:https://lsnl.ca/event/dealing-with-difficult-people-3/
LOCATION:Online
CATEGORIES:Continuing Professional Development
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