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SUMMARY:Difficult Conversations: Strategies for Challenging Discussions
DESCRIPTION:Whether sharing bad news with a client\, providing corrective action\, or talking with a colleague about an uncomfortable issue\, difficult conversations are typically stressful and often take a large mental and emotional toll. Many people avoid difficult conversations for these reasons\, or find themselves ill prepared when they must have them. Yet\, the ability to handle difficult conversations respectfully and professionally is one of the most important skills for success in the workplace. This workshop will review the key elements of preparing for\, conducting\, and concluding difficult conversations. Participants will leave with a set of tools to help ensure that difficult conversations are productive\, professional\, and respectful for all involved. \n\n\n\n\n\n\n\n\n\n\n\nLearning Objectives\nUpon completion\, participants should be able to: \n\nDescribe how to prepare for the next difficult conversation you encounter\nIdentify when and how to conduct a difficult conversation\nList some tools to help you in your difficult conversations\n\n\n\nMethod of Delivery\nPresentation\, video\, case study exercises\, experiential practice\, personal reflection\, delivered electronically \n\n*Please allow only the registered individual(s) to view the materials. \nNote: An e-manual for this workshop is included in purchase. \n\n\n\n\nSome of the Topics Included\n\nTypes of Difficult Conversations\nOur Natural Responses to Difficult Conversations\nDetermining if a Conversation is Necessary\nHow to Stop Avoiding the Interaction\nHow to Prepare for the Difficult Conversation\nKey Skills and Strategies for Engaging\nWhat to Do If They Won’t Engage\nConcluding the Conversation\nKeys for Delivering Bad News\nHow to be Open to Receiving the Difficult Conversation\n\n\n\nTarget Audience\nThis is an introductory-intermediate level workshop applicable to both employees and managers. \n\n\nTerms & Conditions\nView our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop. \nThe fees above are for a live event and do not include any copyright or licensing fees for creating recordings or reproductions of the workshop. Participants may not use AI tools or other technology to capture\, transcribe\, or replicate facilitator content without prior written consent. Exceptions may be granted for accessibility purposes—please contact us in advance to discuss accommodations. \nThis is a live virtual event\, please check your system requirements prior to registering. \nParticipants will receive the Zoom meeting login details and information about viewing the live virtual workshop by email 3-4 calendar days prior to the date of the event. \nPlease note\, payment is required in order to receive the login details.
URL:https://lsnl.ca/event/difficult-conversations-strategies-for-challenging-discussions-7/
LOCATION:Online
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