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DTSTART;TZID=America/St_Johns:20230310T130000
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UID:20472-1678453200-1678456800@lsnl.ca
SUMMARY:Managing Difficult Phone Calls
DESCRIPTION:$44.00 (regular rate)\n$35.00 (*early rate) \nTrainer Christina Reimer \nLocation: Online Virtual \n*early rate expires 02/24/2023 \n1 Continuing Education Credit Hours (CEC) \nHandling difficult interactions on the phone is a challenging task\, especially if the caller is in a heightened state of emotion. For many\, the ability to navigate difficult phone conversations with respect and professionalism is an essential workplace skill. This webinar is designed to provide practical strategies for dealing with clients and customers over the phone who are in a heightened emotional state. Participants will learn over-the-phone techniques for de-escalating anger\, resolving conflict\, and communicating effectively. \nLearning Objectives \nAt the end of this webinar\, participants should be able to: \n\n\n\n\n\n\n\n\n\n\n\n\n\nList effective listening skills to enhance understanding\nDescribe the steps to emotionally heightened clients over the phone\nUnderstand how problem-solving is used with clients for best outcomes\n\n*Please allow only the registered individual(s) to view webinar materials \n\n\n\n\n\nTarget Audience\nThis is an introductory-intermediate level webinar intended for anyone interested in learning more about this topic. \n\n\nTerms & Conditions\nView our cancellation policy and other information regarding your webinar here \n\n\n\n\n\n\n\n\n\n\n\nTrainer: Christina Reimer \nChristina has a diverse background as a leadership trainer\, director and team building and conflict resolution facilitator. With a PhD in religion\, she teaches university courses on ethics\, the world’s major religions\, and other topics. Christina has travelled extensively and worked internationally for non-profit organizations that focus on peace-building and community development. She values workplaces that promote diversity and equity and strive to resolve corporate and interpersonal conflict in productive ways. She believes that communicating well is one of the keys to creating healthy working environments. Christina has an enthusiastic and engaging presentation style and uses storytelling and humour to make workshops interesting as well as informative.
URL:https://lsnl.ca/event/managing-difficult-phone-calls/
LOCATION:Online
CATEGORIES:Continuing Professional Development
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DTSTART;TZID=UTC:20230330T130000
DTEND;TZID=UTC:20230330T140000
DTSTAMP:20230106T124900Z
CREATED:20230106T124900Z
LAST-MODIFIED:20230106T124900Z
UID:20172-1680181200-1680184800@lsnl.ca
SUMMARY:De-escalating Potentially Violent Situations™ by Crisis & Trauma Resource Institute
DESCRIPTION:This is a live virtual event using Zoom\, an online meeting platform. Please check your system requirements prior to registering.\n\n\n\n\nDetails\nMarch 30\, 2023\n(01:00 PM – 02:00 PM CDT )\n\n$44.00 (regular rate) \n$35.00 (*early rate)\n\nTrainer Nathan Gerbrandt MSW\, RSW\nLocation: Online Virtual\n*(early rate expires 16-3-23 )\n\n\n1 Continuing Education Credit Hours (CEC)\n\n\nRegister Now\n \n\nFor those who work in an environment where there is potential for violence\, it is important to develop the skills needed to defuse dangerous situations. This webinar is designed to teach people to de-escalate potentially violent situations through assertiveness and interpersonal communication. Viewers will develop a clear understanding of how to assess the potential for violence and respond with a diverse set of interpersonal tools and strategies designed to defuse potentially violent situations.\n\n\n\n\n\n\n\n\n\n\n\nLearning Objectives\nAt the end of this webinar\, participants should be able to: \n\nDescribe the role of anger in violent incidents\nList appropriate strategies to de-escalate violent situations\nDescribe different forms of violence\n\n*Please allow only the registered individual(s) to view webinar materials \n\n\n\n\n\nTarget Audience\nThis is an introductory-intermediate level webinar intended for anyone interested in learning more about this topic. \n\n\nTerms & Conditions\nView our cancellation policy and other information regarding your webinar here. \n\n\n\n\n\n\n\n\n\n\n\nTrainer: Nathan Gerbrandt\, MSW\, RSW \nNathan is the Managing Director of CTRI. He is passionate about promoting trauma-informed practices that support individuals\, organizations and communities. Prior to working with CTRI\, Nathan coordinated service delivery and rehabilitation planning for people with co-occurring disorders and complex trauma in conflict with the law. He has refined skills in violence prevention\, risk management\, and collaborative treatment planning for vulnerable people. In addition\, Nathan possesses specialty in the areas of disability services\, case management\, and working with people with Fetal Alcohol Spectrum Disorder. He holds a Master of Social Work degree and is a Registered Social Worker. Nathan believes that the key to improving people’s lives through training is to find the right fit. When this connection is made it inspires a ripple effect that can extend to everyone we meet. He is co-author of A Little Book About Trauma-Informed Workplaces and the editor of many several CTRI’s training materials including Trauma-Informed Care\, Fetal Alcohol Spectrum Disorder\, and De-escalating Potentially Violent Situations™.  Nathan is an engaging presenter who uses an interactive style to find real-life meaning in his workshops. Read blogs written by Nathan here. Contact Nathan at: nathan@ctrinstitute.com 204-452-0179
URL:https://lsnl.ca/event/de-escalating-potentially-violent-situations-by-crisis-trauma-resource-institute/
LOCATION:Online
CATEGORIES:Continuing Professional Development
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