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DTSTART;VALUE=DATE:20250709
DTEND;VALUE=DATE:20250710
DTSTAMP:20260614T060448
CREATED:20250220T135102Z
LAST-MODIFIED:20250220T135102Z
UID:25256-1752019200-1752105599@lsnl.ca
SUMMARY:Difficult Conversations: Strategies for Challenging Discussions
DESCRIPTION:Whether sharing bad news with a client\, providing corrective action\, or talking with a colleague about an uncomfortable issue\, difficult conversations are typically stressful and often take a large mental and emotional toll. Many people avoid difficult conversations for these reasons\, or find themselves ill prepared when they must have them. Yet\, the ability to handle difficult conversations respectfully and professionally is one of the most important skills for success in the workplace. This workshop will review the key elements of preparing for\, conducting\, and concluding difficult conversations. Participants will leave with a set of tools to help ensure that difficult conversations are productive\, professional\, and respectful for all involved. \n\n\n\n\n\n\n\n\n\nLearning Objectives\nUpon completion\, participants should be able to: \n\nDescribe how to prepare for the next difficult conversation you encounter\nIdentify when and how to conduct a difficult conversation\nList some tools to help you in your difficult conversations\n\n\n\nMethod of Delivery\nPresentation\, video\, case study exercises\, experiential practice\, personal reflection\, delivered electronically \n\n*Please allow only the registered individual(s) to view the materials. \nNote: An e-manual for this workshop is included in purchase. \n\n\n\n\nSome of the Topics Included\n\nTypes of Difficult Conversations\nOur Natural Responses to Difficult Conversations\nDetermining if a Conversation is Necessary\nHow to Stop Avoiding the Interaction\nHow to Prepare for the Difficult Conversation\nKey Skills and Strategies for Engaging\nWhat to Do If They Won’t Engage\nConcluding the Conversation\nKeys for Delivering Bad News\nHow to be Open to Receiving the Difficult Conversation\n\n\n\nTarget Audience\nThis is an introductory-intermediate level workshop applicable to both employees and managers. \n\n\nTerms & Conditions\nView our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop. \nThis is a live virtual event\, please check your system requirements prior to registering. \nParticipants will receive the Zoom meeting login details and information about viewing the live virtual workshop by email 3-4 calendar days prior to the date of the event.\nPlease note\, payment is required in order to receive the login details. \n\n\n\n\n\n\n\n\n\n\n\nTrainer: Andrew Wychnenka\nAndrew is a conflict management professional with over a decade of experience in delivering conflict management services such as mediation\, coaching\, and training in a variety of sectors. He is passionate about helping people understand conflict and find solutions to problems that seem insurmountable on their own. He has a bachelor’s degree in Conflict Resolution Studies and Psychology and holds a Chartered Mediator designation through the Alternative Dispute Resolution Institute of Canada. He has conducted over 100 mediation processes in court\, family\, workplace\, and community settings\, and has over 18 years of service as a leader in the Canadian military\, which includes a deployment to Afghanistan. He also spent five years as a conflict management expert for a government department where he offered internal mediation services\, training\, and group processes. Andrew believes that a having a mindset that focuses on seeking understanding is the key to resolving conflict. As a facilitator\, he is passionate about making the content of a workshop relatable through practical examples and dialogue among participants.
URL:https://lsnl.ca/event/difficult-conversations-strategies-for-challenging-discussions-2/
LOCATION:Online
CATEGORIES:Continuing Professional Development
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20250717
DTEND;VALUE=DATE:20250718
DTSTAMP:20260614T060448
CREATED:20250604T123742Z
LAST-MODIFIED:20250604T123742Z
UID:26057-1752710400-1752796799@lsnl.ca
SUMMARY:Assertive Communication
DESCRIPTION:Our communication skills and style are essential to positive and productive relations. Effective communication requires us to be clear about our own thoughts and desires\, and also to be responsive to those of others. Assertive communicators express ideas and feelings in transparent\, open\, and direct ways – stating their needs clearly and without defensiveness. In this training\, participants will build an awareness of their communication patterns and learn to deal confidently with people around them. This workshop is fun\, meaningful\, and highly effective for improving communication awareness and skills.\n\n\n\n\n\n\n\n\n\n\n\nLearning Objectives\nUpon completion\, participants should be able to: \n\nDefine assertive communication\nPractice giving an assertive opinion\nDiscuss personal boundaries and practice saying no when appropriate\nOutline the steps for giving corrective feedback in the form of a DESO script\nIdentify options for responding to negative feedback\n\n\n\nMethod of Delivery\nPresentation\, video\, experiential practice\, personal reflection\, delivered electronically. \n\n\n\n\n\nSome of the Topics Included\n\nWhat’s Required for Effective Communication\nAssertiveness Self-Assessment\nCharacteristics of Aggressive and Passive Communicators\nAssertive Communicator Characteristics\nAssertive Body Language\nGuidelines for Offering an Opinion\nStrategies for Giving Directions\nHow to Say “No” Assertively\nSkills for Making Requests\nGiving Corrective Feedback\nDealing with Difficult Responses\n\n\n\nTarget Audience\nThis is an introductory-intermediate level workshop. \n\n\nTerms & Conditions\nView our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop. \nThis is a live virtual event\, please check your system requirements prior to registering. \nParticipants will receive the Zoom meeting login details and information about viewing the live virtual workshop by email 3-4 calendar days prior to the date of the event.\nPlease note\, payment is required in order to receive the login details. \n\n\n\n\n\n\n\n\n\n\n\nTrainer: Jessica Antony\nJessica is a communications specialist with over a decade of experience helping others share their stories\, with a focus on collaborative communication\, editorial development\, and content creation. She has a bachelor’s degree in Rhetoric and Communications and a master’s degree in Media Studies. Jessica facilitates workshops on leadership\, communication skills\, and content creation\, and has been teaching in the Department of Rhetoric\, Writing\, and Communications at the University of Winnipeg since 2009. In all her work\, she is committed to developing and maintaining trusting relationships\, with an attention to cultural differences\, working styles\, and mutual goals. Jessica is enthusiastic about helping people strengthen their ability to communicate clearly\, respectfully\, and with ease. She is a dynamic and engaging facilitator who is enthusiastic about understanding people’s communication styles and approaches to help them improve their capacity to effectively and respectfully communicate with those around them. Read blogs written by Jessica here.
URL:https://lsnl.ca/event/assertive-communication-2/
CATEGORIES:Continuing Professional Development
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20250721
DTEND;VALUE=DATE:20250722
DTSTAMP:20260614T060448
CREATED:20250220T135452Z
LAST-MODIFIED:20250220T135452Z
UID:25262-1753056000-1753142399@lsnl.ca
SUMMARY:Managing Difficult Phone Calls
DESCRIPTION:Handling difficult interactions on the phone is a challenging task\, especially if the caller is in a heightened state of emotion. For many\, the ability to navigate difficult phone conversations with respect and professionalism is an essential workplace skill. This workshop is designed to provide practical strategies for dealing with clients and customers over the phone who are in a heightened emotional state. Participants will learn over-the-phone techniques for de-escalating anger\, resolving conflict\, and communicating effectively. \n\n\n\n\n\n\n\n\n\nLearning Objectives\nUpon completion\, participants should be able to: \n\nApply effective listening skills to enhance understanding\nSupport emotionally heightened clients over the phone\nProblem-solve with clients for best outcomes\nDemonstrate a plan for delivering bad news\n\n\n\nMethod of Delivery\nPresentation\, video\, experiential practice\, personal reflection\, delivered electronically. \n\n*Please allow only the registered individual(s) to view the materials. \nNote: An e-manual for this workshop is included in purchase. \n\n\n\n\nSome of the Topics Included\n\nThe Complexity of Phone Communication\nQualities of a Skilled Communicator\nKey Skills for the Phone – Tone\, Volume\, and Inflection\nCommunication Style Test\nPractical Tips for Calming the Distressed Person\nIdentifying and Prioritizing Issues Raised\nDelivering Bad News\nEffective Notetaking\nPolitely Ending the Conversation\n\n\n\nTarget Audience\nThis is an introductory-intermediate level workshop. \nTerms & Conditions \n\n\nView our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop. \nThis is a live virtual event\, please check your system requirements prior to registering. \nParticipants will receive the Zoom meeting login details and information about viewing the live virtual workshop by email 3-4 calendar days prior to the date of the event.\nPlease note\, payment is required in order to receive the login details. \n\n\n\n\n\n\nTrainer: Christina Reimer\n\n\n\n\n\nChristina has a diverse background as a leadership trainer\, director and team building and conflict resolution facilitator. With a PhD in religion\, she teaches university courses on ethics\, the world’s major religions\, and other topics. Christina has travelled extensively and worked internationally for non-profit organizations that focus on peace-building and community development. She values workplaces that promote diversity and equity and strive to resolve corporate and interpersonal conflict in productive ways. She believes that communicating well is one of the keys to creating healthy working environments. Christina has an enthusiastic and engaging presentation style and uses storytelling and humour to make workshops interesting as well as informative.
URL:https://lsnl.ca/event/managing-difficult-phone-calls-7/
LOCATION:Online
CATEGORIES:Continuing Professional Development
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20250730
DTEND;VALUE=DATE:20250731
DTSTAMP:20260614T060448
CREATED:20250220T140504Z
LAST-MODIFIED:20250220T140504Z
UID:25277-1753833600-1753919999@lsnl.ca
SUMMARY:Emotional Intelligence: Knowing and Using Our Emotions to Thrive at Work
DESCRIPTION:Emotions are powerful and can be challenging to define\, yet they play a crucial role in our interactions and well-being. Emotional intelligence is the ability to understand and manage our own emotions\, as well as recognize and influence the emotions of others.\n\n\n\n\n\nThis workshop explores the importance of emotional intelligence in the workplace\, giving you the tools to enhance your emotional awareness and communication skills. Through self-assessment and skill development exercises\, you will learn to identify and articulate your own emotions\, constructively respond to the emotions of others\, and create an environment where everyone feels heard and understood. You will gain practical skills to improve your emotional intelligence\, leading to better relationships and more effective leadership. \n\n\n\n\n\n\n\n\n\nLearning Objectives\nUpon completion\, participants should be able to: \n\nDefine emotional intelligence\nRecall the five skill areas of emotional intelligence: self-awareness\, emotional regulation\, noticing others\, social facilitation\, engagement balancing\nPractice associating their own physical sensations with named emotions\nStrengthen their own emotional intelligence using exercises they have practiced during the workshop\nApply their understanding of emotional intelligence to reading the emotions of others and facilitating desired outcomes in practical workplace scenarios\n\n\n\nMethod of Delivery\nPresentation\, video\, case study exercises\, experiential practice\, personal reflection\, delivered electronically \n\n*Please allow only the registered individual(s) to view the materials. \nNote: An e-manual for this workshop is included in purchase. \n\n\n\n\nSome of the Topics Included\n\nWhat Emotional Intelligence Is\nWhy Emotional Intelligence Matters\nThe Importance of Emotional Intelligence in the Workplace\nThe Five Skills of Emotional Intelligence (S.E.N.S.E.): Self-Awareness\, Emotion Regulation\, Noticing Others\, Social Facilitation\, Engagement Balancing\n\n\n\nTarget Audience\nThis is an introductory-intermediate level workshop. \n\n\nTerms & Conditions\nView our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop. \nThis is a live virtual event\, please check your system requirements prior to registering. \nParticipants will receive the Zoom meeting login details and information about viewing the live virtual workshop by email 3-4 calendar days prior to the date of the event.\nPlease note\, payment is required in order to receive the login details. \n\n\n\n\n\n\n\n\n\n\n\nTrainer: Jocelyne Lalonde\nJocelyne specializes in mental health\, wellness\, and resilience\, and brings 18 years of experience in both public and private spheres to these topics. Jocelyne is dedicated to helping individuals and teams navigate challenges related to mental health such as stress\, burnout\, and stigma. Jocelyne believes in the power of human connection as a foundational element for improving well-being in the workplace\, leading to healthier and more productive organizational cultures. As a facilitator\, Jocelyne’s approach emphasizes the importance of fostering inclusive\, communicative\, and supportive environments where employees can thrive mentally and emotionally. She integrates strengths-based strategies that empower individuals and teams to enhance their mental health and create lasting\, positive change. Jocelyne is passionate about making workplaces healthier and more compassionate\, helping people build a better work-life balance and\, ultimately\, a better world.
URL:https://lsnl.ca/event/emotional-intelligence-knowing-and-using-our-emotions-to-thrive-at-work-4/
LOCATION:Online
CATEGORIES:Continuing Professional Development
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