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SUMMARY:Handling the Difficult Employee
DESCRIPTION:Duration: 60 Minutes\nWebinar Id: 23400\n\n\n\n\n\n\n\n\nUnlimited Attendees: Any number of participants \nRecorded Version: Unlimited viewing for 6 months (Access information will be emailed 24 hours after the completion of live webinar) \n\n\n\nOverview:\nJust about every workplace has at least one difficult employee. \nIn this webinar\, we will identify the various types of difficult employees and various strategies that can be used to deal with them. Difficult employees can have an adverse impact on the productivity and morale of the workplace. At times it is necessary to have critical conversations with these employees. \nThese conversations occur when a lot is at stake and emotions run high. The behavior of these employees needs to be confronted. More than likely some of those that we must handle may be workplace bullies. During the webinar\, we will learn the psychological makeup of these difficult individuals and how to have conversations with these employees while confronting their unproductive behavior. \nWhy you should Attend:\n\nLearn how to identify the six types of difficult employees\nGain knowledge of the appropriate strategies to use when dealing with the difficult employee\nLearn various motivational strategies that will help the difficult employee change and become more productive\nTo become familiar with the characteristics of the workplace bully\nLearn how to deal with workplace bullies\nDevelop the skills to have appropriate conversations with difficult employees\nDevelop the skills to confront inappropriate employee behavior\nIdentify other interventions to deal with difficult employees\n\nAreas Covered in the Session:\n\nThe Six Types of Difficult Employees\nStrategies for Dealing With the Difficult Employee\nMotivating the Difficult Employee\nWhat is Workplace Bullying?\nCharacteristics of the Workplace Bully\nStrategies for Dealing With the Workplace Bully\nHaving a Conversation With the Difficult Employee\nConfronting the Difficult Employee\nOther Interventions for the Difficult Employee\n\nWho Will Benefit:\n\nHuman Resource Managers\nManagers\nAssistant Managers\nTeam Leaders\nProject Managers\nDepartment Managers\nConsultants\nTeam Members\n\n\n\n\nSpeaker Profile \n\nBob Churilla is a partner in a conflict management and organizational development firm\, Conflict Resolution Professionals Group (CRPG). In addition\, Bob is a Visiting Professor at a private University. Bob has worked with the United States Postal Service\, Veterans Administration\, Transportation Security Administration and the Equal Employment Opportunity Commission as a mediator and consultant. He has also consulted with local\, state and private employers\, government agencies\, churches and nonprofit organizations. Bob has a Ph.D. in Conflict Resolution and a Juris Doctorate degree.
URL:https://lsnl.ca/event/handling-the-difficult-employee/
LOCATION:Online
CATEGORIES:Continuing Professional Development
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