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SUMMARY:Conflict Resolution Skills
DESCRIPTION:Unhealthy and poorly managed conflict can have a negative impact on individuals and groups. People who master essential conflict resolution skills reduce the occurrence of negative conflict\, leading to healthier\, happier relationships and work environments. Many conflicts would not spiral out of control if people used conflict resolution techniques that are easy to learn and utilize. This workshop explores the various dynamics of conflict\, including its sources and how it often escalates in predictable patterns. Participants will learn skills for responding confidently and effectively to conflict. \n\n\n\n\n\n\n\n\n\nLearning Objectives\nUpon completion\, participants should be able to: \n\nUnderstand common roots of conflict and how it escalates so that they can address it at the appropriate level and time\nUse practice models for addressing conflict rooted in misunderstandings\, disagreements\, and different personal styles\nEffectively utilize the four-part framework for conducting positive conflict resolution conversations\n\n\n\nMethod of Delivery\nPresentation\, video\, case study exercises\, experiential practice\, personal reflection\, delivered electronically \n\n*Please allow only the registered individual(s) to view the materials. \n\n\n\n\nSome of the Topics Included\n\nHow Conflict Escalates\nDealing with Misunderstandings\nThe Intention Check Tool\nStrategies for Dealing with Disagreements\nThe Interest Check: Moving from Positions to Interest\nConflict Resolution Style Preferences\nThe Style Check Tool\nKey Skills for Conflict Resolution\nTrigger Phrases to Avoid\nStrategies for Staying Calm in Conflict\nThe Four-Part Conflict Resolution Process\n\n\n\nTarget Audience\nThis is an introductory-intermediate level workshop. \n\n\nTerms & Conditions\nView our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop. \nThis is a live virtual event\, please check your system requirements prior to registering. \n\n\n\n\n\n\n\n\n\n\n\nTrainer: Jennifer Slay\nJennifer is an accomplished leader and social work expert. She has over 20 years of experience in enhancing organizational development through focused diversity\, equity\, inclusion\, and decolonization initiatives. She has an Honours Bachelor’s degree in Anthropology and Social Work\, a Master’s degree in Social Work\, and is the Director of EDID at King’s University College. Jennifer is also the co-founder of a coaching and counselling group\, and is recognized for her ability to foster workplace environments that prioritize growth\, healing\, and inclusivity. Jennifer’s work centres around empowering organizational leaders and teams through tailored programs that emphasize emotional intelligence\, cognitive behavioural therapy techniques\, and resilient communication strategies. As a passionate advocate for systemic change\, Jennifer believes in the power of inclusive cultures where everyone feels valued and empowered to contribute to their fullest potential.
URL:https://lsnl.ca/event/conflict-resolution-skills/
LOCATION:Online
CATEGORIES:Continuing Professional Development
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