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DTSTART;VALUE=DATE:20241216
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UID:22934-1734307200-1734566399@lsnl.ca
SUMMARY:Family Law Mediation Fundamentals
DESCRIPTION:9:00 am – 5:30 pm (all days)\n\n\n\n\n\n\n\nvia webinar only \nPlease note: This course will not be added to Courses on Demand.  Courses involving professional speakers and skills-based workshops generally do not get added to Courses on Demand. \nWho should attend: All those wishing to enhance their mediation skills and understanding. This course is essential for new family mediators. \nLearning level: Fundamental/Intermediate \nThe second course in CLEBC’s Family Law Mediation curriculum\, this program will give you a better understanding of the nature and source of conflict in the context of family dispute resolution and the role and objectives of a mediator. \nDuring the three days\, participants will analyze mediation theories\, review the stages of mediation\, learn about family dynamics and screening for family violence\, and practice communication skills essential to an effective mediation. \nFor those wishing to become Family Law Mediators under the Family Law Act\, this is the second of four courses in our 80-hour curriculum. \nThis course will count for 24 hours of mediation training and will include exercises and role-plays in negotiation and mediation settings. \nPrerequisites: Introduction to Family Dispute Resolution or equivalent training. \nPlease note: This course is offered remotely through a Zoom platform. A device equipped with a camera and microphone will be required to participate. \nQualify as a Family Law Mediator: 80 hours of Family Law Mediation Training including Screening for Family Violence Training!\nRegister for all 5 courses and receive 25% off the regular price*\n*Contact Customer Service to take advantage of this offer. \n1. Introduction to Family Dispute Resolution\nThursday and Friday\, September 12 and 13\, 2024 \n2. Family Violence Screening Training\nThursday and Friday\, October 3 and 4\, 2024 \n3. Family Law Mediation Fundamentals\nMonday\, Tuesday\, and Wednesday\, December 16\, 17\, and 18\, 2024 \n4. Intermediate Family Law Mediation\nWednesday\, Thursday\, and Friday\, January 15\, 16\, and 17\, 2025 \n5. Advanced Family Mediation\nThursday and Friday\, April 3 and 4\, 2025 \n*DISCLAIMER: Learners are required to participate fully in the course. “Full participation” is in the faculty’s sole discretion. Activities such as reading the paper\, watching videos on the computer\, not being present\, engaging in phone calls\, and disrupting the class with irrelevant activities will demonstrate a lack of full participation. \n\n\n\nTHE CHAIRS OF THIS COURSE HAVE THE RIGHT TO REVOKE [MEDIATION] ACCREDITATION TO DISTRACTED OR “NON-PRESENT” INDIVIDUALS ENROLLED IN THE COURSE.\n\n\n\nLaw Society of BC CPD Hours: 24 hours (including a minimum of 2 hours pertaining to professional responsibility and ethics\, client care and relations\, and/or practice management) \nCourse Chairs\nCarol W. Hickman\, KC — West Coast ADR\, New Westminster\nArlene H. Henry\, KC — Arlene H. Henry Law Corporation\, Vancouver \n\n\n\nAre you a member of the Indigenous legal community (lawyer/Articled Student/legal support staff/paralegal) or a non-lawyer Indigenous community member?\nWe value your contributions and encourage your participation in all of our programs. To increase accessibility\, we offer a 50% discount* to all Indigenous lawyers/Articled Students/legal support staff/paralegals and a limited number of free online registrations to non-lawyer Indigenous community members. (*discount applies to Regular prices\, not Early Bird prices). Please contact Customer Service to find out more. \nUnable to attend a course without financial assistance from CLEBC?\nClick here for bursary information. \nWant to register for a course now\, but prefer a monthly payment plan?\nCheck out our Easy Pay Plan. \nRegistration includes an electronic copy of the workshop materials.\n\n\n\nCLEBC Program Coordinator\nDarsey Meredith\ndarseym@cle.bc.ca
URL:https://lsnl.ca/event/family-law-mediation-fundamentals/
LOCATION:Online
CATEGORIES:Continuing Professional Development
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DTSTART;VALUE=DATE:20241218
DTEND;VALUE=DATE:20241219
DTSTAMP:20260420T221152
CREATED:20241118T151423Z
LAST-MODIFIED:20241118T151423Z
UID:24469-1734480000-1734566399@lsnl.ca
SUMMARY:Managing Difficult Phone Calls
DESCRIPTION:Handling difficult interactions on the phone is a challenging task\, especially if the caller is in a heightened state of emotion. For many\, the ability to navigate difficult phone conversations with respect and professionalism is an essential workplace skill. This workshop is designed to provide practical strategies for dealing with clients and customers over the phone who are in a heightened emotional state. Participants will learn over-the-phone techniques for de-escalating anger\, resolving conflict\, and communicating effectively. \n\n\n\n\n\n\n\n\n\nLearning Objectives\nUpon completion\, participants should be able to: \n\nApply effective listening skills to enhance understanding\nSupport emotionally heightened clients over the phone\nProblem-solve with clients for best outcomes\nDemonstrate a plan for delivering bad news\n\n\n\nMethod of Delivery\nPresentation\, video\, experiential practice\, personal reflection\, delivered electronically. \n\n*Please allow only the registered individual(s) to view the materials. \n\n\n\n\nSome of the Topics Included\n\nThe Complexity of Phone Communication\nQualities of a Skilled Communicator\nKey Skills for the Phone – Tone\, Volume\, and Inflection\nCommunication Style Test\nPractical Tips for Calming the Distressed Person\nIdentifying and Prioritizing Issues Raised\nDelivering Bad News\nEffective Notetaking\nPolitely Ending the Conversation\n\n\n\nTarget Audience\nThis is an introductory-intermediate level workshop. \n\n\nTerms & Conditions\nView our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop. \nThis is a live virtual event\, please check your system requirements prior to registering. \n\n\n\n\n\n\n\n\n\n\n\nTrainer: Christina Reimer\nChristina has a diverse background as a leadership trainer\, director and team building and conflict resolution facilitator. With a PhD in religion\, she teaches university courses on ethics\, the world’s major religions\, and other topics. Christina has travelled extensively and worked internationally for non-profit organizations that focus on peace-building and community development. She values workplaces that promote diversity and equity and strive to resolve corporate and interpersonal conflict in productive ways. She believes that communicating well is one of the keys to creating healthy working environments. Christina has an enthusiastic and engaging presentation style and uses storytelling and humour to make workshops interesting as well as informative.
URL:https://lsnl.ca/event/managing-difficult-phone-calls-3/
LOCATION:Online
CATEGORIES:Continuing Professional Development
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