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DTSTART;VALUE=DATE:20261001
DTEND;VALUE=DATE:20261002
DTSTAMP:20260422T203107
CREATED:20260422T132956Z
LAST-MODIFIED:20260422T132956Z
UID:28091-1790812800-1790899199@lsnl.ca
SUMMARY:Communication The Crucial Skills
DESCRIPTION:In order to survive and thrive in the 21st century workplace\, we all need to master the fundamentals of communication. Our ability to communicate effectively is directly linked to our success in meeting the needs of employers\, colleagues\, customers\, and clients. This workshop focuses on the core skills for communicating with clarity in the workplace. Participants will hone their verbal communication strategies including speaking and listening skills. They will also learn approaches for utilizing communication technologies such as phone\, email\, and video conferencing more effectively. This training will give participants tools and strategies to communicate with clarity and purpose while choosing the best medium for the message. \n\n\n\n\n\n\n\n\n\n\n\nLearning Objectives\nUpon completion\, participants should be able to: \n\nIdentify steps to improve skills to listen\, speak\, persuade\, email\, and text\nDescribe positive communication with coworkers\nList steps for effective communication\nIdentify a plan of meaningful communication in one’s own work environment\n\n\n\nMethod of Delivery\nPresentation\, video\, demonstration of skills\, experiential practice\, personal reflection\, delivered electronically. \n\n*Please allow only the registered individual(s) to view the materials. \nNote: An e-manual for this workshop is included in purchase. \n\n\n\n\nSome of the Topics Included\n\nThe Complexity of Communication\nCommunication Styles\nThe Importance and Role of Body Language\nSkills for Connecting with Others\nStrategies for Speaking Effectively\nTools for Persuading Others\nPhone Etiquette\nMaking Email Work for You and Your Recipients\nTechnology and Communication\n\n\n\nTarget Audience\nThis is an introductory level workshop. \n\n\nTerms & Conditions\nView our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop. \nThe fees above are for a live event and do not include any copyright or licensing fees for creating recordings or reproductions of the workshop. Participants may not use AI tools or other technology to capture\, transcribe\, or replicate facilitator content without prior written consent. Exceptions may be granted for accessibility purposes—please contact us in advance to discuss accommodations. \nThis is a live virtual event\, please check your system requirements prior to registering. \nParticipants will receive the Zoom meeting login details and information about viewing the live virtual workshop by email 3-4 calendar days prior to the date of the event. \nPlease note\, payment is required in order to receive the login details. \n\n\n\n\n\n\n\n\n\n\n\nFacilitator: Tim Plett\nTim has provided leadership in the non-profit\, higher-education\, adventure sports\, and arts sectors for over 30 years\, with a focus on collaborative leadership and communications. His educational background includes studies centered on the interdisciplinary realms of leadership\, philosophy\, and counselling. Tim has additional training in coaching\, crisis intervention\, trauma-informed care\, and emergency medical intervention. He believes that we do our best work together\, which is why his approach to training emphasizes the themes of collaboration\, interdependence\, and development. Tim is a thoughtful presenter with a subtle sense of humour and a passionate heart\, who facilitates learning experiences that are engaging\, educational\, and memorable.
URL:https://lsnl.ca/event/communication-the-crucial-skills-3/
LOCATION:Online
CATEGORIES:Continuing Professional Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20261014
DTEND;VALUE=DATE:20261015
DTSTAMP:20260422T203107
CREATED:20260422T133308Z
LAST-MODIFIED:20260422T133308Z
UID:28097-1791936000-1792022399@lsnl.ca
SUMMARY:Dealing with Difficult People
DESCRIPTION:We all encounter people we find difficult\, and conversations with them often leave us feeling drained\, stressed\, or frustrated. This workshop explores what’s really happening beneath the surface of these interactions and provides practical strategies for shifting the dynamic toward more productive outcomes.  \nIn addition to exploring general patterns of difficult behaviour\, you will learn how to navigate bullying\, pathological forms of intimidation\, and chronic passive-aggressiveness or resistance.   \nAfter this workshop\, you will know how to recognize these patterns early\, manage your own responses\, and adapt your communication strategies to reduce conflict and foster healthier interactions. This is an opportunity to build your self-awareness and develop personalized approaches to effectively deal with a range of challenging behaviours.  \n\n\n\n\n\n\n\n\n\n\n\nLearning Objectives\nUpon completion\, participants should be able to: \n\nIdentify and interpret difficult behaviours\nExamine your personal dynamics with difficult people\nChoose how to navigate difficult interactions\nDevelop strategic responses based on specific behaviour types\nApply self-awareness to leverage influence\n\n\n\nMethod of Delivery\nPresentation\, case studies\, small group discussions\, experiential practice\, personal reflection\, delivered electronically. \n\n*Please allow only the registered individual(s) to view the materials. \nNote: An e-manual for this workshop is included in purchase. \n\n\n\n\nSome of the Topics Included\n\nWhat Makes Someone “Difficult”?\nShift Judgement to Curiosity\nThe Cycle of Escalating Difficult Behaviour\nStrategies for Dealing with Common Bullying Behaviour\nStrategies for Dealing with Pathological Bullying Behaviour\nSkills for Dealing with Passive-Aggression and Resistance\n\n\n\nTarget Audience\nThis workshop is for anyone who regularly deals with challenging people and wants practical strategies to respond more effectively. Ideal for professionals in leadership\, HR\, education\, healthcare\, or customer service\, it equips you to recognize difficult behaviour patterns\, manage your own responses\, and shift unproductive dynamics.  \nWhether you’re facing bullying\, passive-aggressiveness\, or ongoing resistance\, you will gain tools to stay grounded\, set healthy boundaries\, and focus on what you can influence.   \nIf you’ve ever left an interaction feeling frustrated or drained\, this training will help you approach those situations with greater clarity\, confidence\, and control.  \n\n\nTerms & Conditions\nView our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop. \nThe fees above are for a live event and do not include any copyright or licensing fees for creating recordings or reproductions of the workshop. Participants may not use AI tools or other technology to capture\, transcribe\, or replicate facilitator content without prior written consent. Exceptions may be granted for accessibility purposes—please contact us in advance to discuss accommodations. \nThis is a live virtual event\, please check your system requirements prior to registering. \nParticipants will receive the Zoom meeting login details and information about viewing the live virtual workshop by email 3-4 calendar days prior to the date of the event. \nPlease note\, payment is required in order to receive the login details. \n\n\n\n\n\n\n\n\n\n\n\nFacilitator: Andrew Wychnenka\nAndrew is a conflict management professional with over a decade of experience in delivering conflict management services such as mediation\, coaching\, and training in a variety of sectors. He is passionate about helping people understand conflict and find solutions to problems that seem insurmountable on their own. He has a bachelor’s degree in Conflict Resolution Studies and Psychology and holds a Chartered Mediator designation through the Alternative Dispute Resolution Institute of Canada. He has conducted over 100 mediation processes in court\, family\, workplace\, and community settings\, and has over 18 years of service as a leader in the Canadian military\, which includes a deployment to Afghanistan. He also spent five years as a conflict management expert for a government department where he offered internal mediation services\, training\, and group processes. Andrew believes that a having a mindset that focuses on seeking understanding is the key to resolving conflict. As a facilitator\, he is passionate about making the content of a workshop relatable through practical examples and dialogue among participants.
URL:https://lsnl.ca/event/dealing-with-difficult-people-5/
LOCATION:Online
CATEGORIES:Continuing Professional Development
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20261028
DTEND;VALUE=DATE:20261029
DTSTAMP:20260422T203107
CREATED:20260422T132822Z
LAST-MODIFIED:20260422T132822Z
UID:28089-1793145600-1793231999@lsnl.ca
SUMMARY:Assertive Communication
DESCRIPTION:Our communication skills and style are essential to positive and productive relations. Effective communication requires us to be clear about our own thoughts and desires\, and also to be responsive to those of others. Assertive communicators express ideas and feelings in transparent\, open\, and direct ways – stating their needs clearly and without defensiveness. In this training\, participants will build an awareness of their communication patterns and learn to deal confidently with people around them. This workshop is fun\, meaningful\, and highly effective for improving communication awareness and skills. \n\n\n\n\n\n\n\n\n\n\n\nLearning Objectives\nUpon completion\, participants should be able to: \n\nDefine assertive communication\nPractice giving an assertive opinion\nDiscuss personal boundaries and practice saying no when appropriate\nOutline the steps for giving corrective feedback in the form of a DESO script\nIdentify options for responding to negative feedback\n\n\n\nMethod of Delivery\nPresentation\, video\, experiential practice\, personal reflection\, delivered electronically. \n\n\n\n\n\nSome of the Topics Included\n\nWhat’s Required for Effective Communication\nAssertiveness Self-Assessment\nCharacteristics of Aggressive and Passive Communicators\nAssertive Communicator Characteristics\nAssertive Body Language\nGuidelines for Offering an Opinion\nStrategies for Giving Directions\nHow to Say “No” Assertively\nSkills for Making Requests\nGiving Corrective Feedback\nDealing with Difficult Responses\n\n\n\nTarget Audience\nThis is an introductory-intermediate level workshop. \n\n\nTerms & Conditions\nView our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop. \nThe fees above are for a live event and do not include any copyright or licensing fees for creating recordings or reproductions of the workshop. Participants may not use AI tools or other technology to capture\, transcribe\, or replicate facilitator content without prior written consent. Exceptions may be granted for accessibility purposes—please contact us in advance to discuss accommodations. \nThis is a live virtual event\, please check your system requirements prior to registering. \nParticipants will receive the Zoom meeting login details and information about viewing the live virtual workshop by email 3-4 calendar days prior to the date of the event. \nPlease note\, payment is required in order to receive the login details. \n\n\n\n\n\n\n\n\n\n\n\nFacilitator: Janelle Jackiw\nJanelle has Master’s degrees in both Criminology and Educational Psychology. Her broad range of experience includes working in front line and leadership roles in both government and social service organizations. In addition to training with ACHIEVE\, she provides counselling in private practice\, works for the Ministry of Justice\, and is a sessional lecturer at the University of Regina. Janelle values workplaces and organizations that respect the importance of partnerships and innovation. She believes people’s passion for the work they do is developed by encouraging leadership at all levels. Janelle is an energetic presenter who enjoys delivering training workshops that are relevant and practical to individuals’ work and personal lives. Read blogs written by Janelle here.
URL:https://lsnl.ca/event/assertive-communication-7/
LOCATION:Online
CATEGORIES:Continuing Professional Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20261126
DTEND;VALUE=DATE:20261128
DTSTAMP:20260422T203107
CREATED:20260114T165535Z
LAST-MODIFIED:20260114T170027Z
UID:27429-1795651200-1795823999@lsnl.ca
SUMMARY:Access\, Privacy\, Security\, and Information Management Conference 2026
DESCRIPTION:Get Ready for APSIM 2026!\nThe APSIM Conference is returning to St. John’s\, Newfoundland and Labrador on November 26 and 27\, 2026! This two-day in-person event will take place at the Health Innovation Acceleration Centre\, bringing together access\, privacy\, security\, and information management professionals for an unparalleled cross-disciplinary experience. \nMark your calendars and save the dates! Registration opens in September 2026\, so keep an eye on our website and secure your spot early. You will not want to miss it! \nFor the latest updates and information about APSIM\, please visit the Conference’s official websiteOpens in new window. \nWhat is APSIM?\nThe Access\, Privacy\, Security\, and Information Management (APSIM) Conference is a conference that brings together members of the Newfoundland and Labrador access\, privacy\, information security\, and information management communities to undertake professional development\, promote collaboration\, and build awareness of the overlap and interplay between these various disciplines. The goal is to facilitate the ability to assist each other in managing\, protecting\, and securing information. \nWho should attend APSIM?\nAPSIM is intended for individuals working within the public sector\, health care community\, and others with a professional interest in access\, privacy\, security\, and information management issues. This conference aims to help attendees improve their knowledge on the subject matter\, network\, and learn about the interconnectivity of the disciplines. \nInvitation for Submissions\nThe Access\, Privacy\, Security\, and Information Management (APSIM) Conference Committee is inviting submissions for speaker proposals for the 2026 APSIM Conference\, taking place November 26–27\, 2026\, in St. John’s\, Newfoundland and Labrador. \nThe Access\, Privacy\, Security\, and Information Management (APSIM) Conference is a two-day\, in-person professional development event that brings together professionals from across the access\, privacy\, security\, and information management communities. The conference provides a unique\, cross-disciplinary forum to explore emerging issues\, share expertise\, and build awareness of the overlap and interplay between these fields. \nInterested speakers are invited to submit a Speaker Proposal Form for consideration by the APSIM Conference Committee. Submitted proposals will be reviewed\, and selected speakers will be invited to present at the conference. \nRegistration for the conference will open in September 2026. \nFor more information on the APSIM Conference\, please click here.
URL:https://lsnl.ca/event/access-privacy-security-and-information-management-conference-2026/
CATEGORIES:Continuing Professional Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20261208
DTEND;VALUE=DATE:20261209
DTSTAMP:20260422T203107
CREATED:20260422T132544Z
LAST-MODIFIED:20260422T132544Z
UID:28085-1796688000-1796774399@lsnl.ca
SUMMARY:Conflict Resolution Skills
DESCRIPTION:Location: Online Virtual\n\n\n\n\n\n\n\n\nand poorly managed conflict can have a negative impact on individuals and groups. People who master essential conflict resolution skills reduce the occurrence of negative conflict\, leading to healthier\, happier relationships and work environments. Many conflicts would not spiral out of control if people used conflict resolution techniques that are easy to learn and utilize. This workshop explores the various dynamics of conflict\, including its sources and how it often escalates in predictable patterns. Participants will learn skills for responding confidently and effectively to conflict. \n\n\n\n\n\n\n\n\n\n\n\nLearning Objectives\nUpon completion\, participants should be able to: \n\nUnderstand common roots of conflict and how it escalates so that they can address it at the appropriate level and time\nUse practice models for addressing conflict rooted in misunderstandings\, disagreements\, and different personal styles\nEffectively utilize the four-part framework for conducting positive conflict resolution conversations\n\n\n\nMethod of Delivery\nPresentation\, video\, case study exercises\, experiential practice\, personal reflection\, delivered electronically \n\n*Please allow only the registered individual(s) to view the materials. \n\n\n\n\nSome of the Topics Included\n\nHow Conflict Escalates\nDealing with Misunderstandings\nThe Intention Check Tool\nStrategies for Dealing with Disagreements\nThe Interest Check: Moving from Positions to Interest\nConflict Resolution Style Preferences\nThe Style Check Tool\nKey Skills for Conflict Resolution\nTrigger Phrases to Avoid\nStrategies for Staying Calm in Conflict\nThe Four-Part Conflict Resolution Process\n\n\n\nTarget Audience\nThis is an introductory-intermediate level workshop. \n\n\nTerms & Conditions\nView our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop. \nThe fees above are for a live event and do not include any copyright or licensing fees for creating recordings or reproductions of the workshop. Participants may not use AI tools or other technology to capture\, transcribe\, or replicate facilitator content without prior written consent. Exceptions may be granted for accessibility purposes—please contact us in advance to discuss accommodations. \nThis is a live virtual event\, please check your system requirements prior to registering. \nParticipants will receive the Zoom meeting login details and information about viewing the live virtual workshop by email 3-4 calendar days prior to the date of the event. \nPlease note\, payment is required in order to receive the login details. \n\n\n\n\n\n\n\n\n\n\n\nFacilitator: Alana Abramson\nAlana is an experienced leader and has extensive mediation and group facilitation experience in justice\, community and school settings. She holds a PhD in Criminology on the topic of transformational learning. As a former Executive Director for a non-profit organization\, Alana’s experience in mentoring and leadership has provided her with a unique skill set that combines academic understanding with practical knowledge. In addition to training with ACHIEVE\, she is a full-time faculty member in criminology at Kwantlen Polytechnic University\, where she continues to inspire and be inspired by students and diverse colleagues. Alana believes in collaborative dialogue and life-long learning as a source of personal and social transformation. She is an engaging presenter who is passionate about her work\, which allows her to easily facilitate ongoing learning for workshop participants.
URL:https://lsnl.ca/event/conflict-resolution-skills-7/
LOCATION:Online
CATEGORIES:Continuing Professional Development
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