Management and Supervision: The Crucial Skills
2026-05-28 | Online
One of the most difficult and often overlooked aspects of moving into a supervisory or management position is developing the skills necessary to truly manage people. Without intentional training, many new managers are left to figure things out on their own – for better or worse. Like all skills, effective management and supervisory skills must be learned. This workshop presents the crucial skills for managing employment relationships from beginning to end, with particular focus on hiring and performance management. Participants will also consider how their communication and personal approach to management affects the people they lead.

Learning Objectives
Upon completion, participants should be able to:

To appreciate the critical role of management and supervision in creating healthy workplaces
To understand their own management style and how that may affect those they supervise
How to hire and initiate the employment relationship to create the best chance of generating engagement
How to manage the employment relationship through performance management practices
How to initiate discipline in ways that are respectful and dignified for all parties

Method of Delivery
Presentation, video, case study examples, experiential practice, personal reflection, delivered electronically.

Some of the Topics Included

The Role of Management
Essential Management Aptitudes and Skills
Management Styles Assessment
How to Adapt Your Management Style
Hiring New Employees for Talent and Fit
Managing Employee Performance
Writing Objective Performance Evaluations
Stages of Progressive Discipline
Terminating the Employment Relationship

Target Audience
This is an introductory-intermediate level workshop for leaders, managers and supervisors, and anyone who is a leader within an organization.

Terms & Conditions
View our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop.
This is a live virtual event, please check your system requirements prior to registering.
Participants will receive the Zoom meeting login details and information about viewing the live virtual workshop by email 3-4 calendar days prior to the date of the event.
Please note, payment is required in order to receive the login details.

Trainer: Marc Charbonneau
Marc is an entrepreneurial business consultant with over 20 years of leadership experience, specializing in strategic planning, business development, and project management. He is a graduate from the Royal Military College of Canada with a Bachelor of Computer Engineering. Marc served in the Royal Canadian Navy as a Naval Combat Systems Engineering Officer. Upon retirement from the RCN, Marc transitioned to the private sector. He has held progressive leadership positions at Lockheed Martin Canada, Bluedrop Training and Simulation, Ultra Electronics Maritime Systems, Irving Shipbuilding and the Dallaire Institute for Children, Peace and Security. Marc recognizes the importance of supporting and serving those we lead. He believes people are our best assets, and organizations thrive and succeed when our teams are engaged with an inspiring purpose, are guided by values-based leadership, and are supported with processes and tools to get the job done. Marc is an engaging presenter who likes to weave pertinent examples pulled from his personal and professional experiences, and he encourages meaningful exchanges amongst participants to further reinforce the lesson at hand.

Difficult Conversations: Strategies for Challenging Discussions
2026-06-03
Whether sharing bad news with a client, providing corrective action, or talking with a colleague about an uncomfortable issue, difficult conversations are typically stressful and often take a large mental and emotional toll. Many people avoid difficult conversations for these reasons, or find themselves ill prepared when they must have them. Yet, the ability to handle difficult conversations respectfully and professionally is one of the most important skills for success in the workplace. This workshop will review the key elements of preparing for, conducting, and concluding difficult conversations. Participants will leave with a set of tools to help ensure that difficult conversations are productive, professional, and respectful for all involved.

Learning Objectives
Upon completion, participants should be able to:

Describe how to prepare for the next difficult conversation you encounter
Identify when and how to conduct a difficult conversation
List some tools to help you in your difficult conversations

Method of Delivery
Presentation, video, case study exercises, experiential practice, personal reflection, delivered electronically

Some of the Topics Included

Types of Difficult Conversations
Our Natural Responses to Difficult Conversations
Determining if a Conversation is Necessary
How to Stop Avoiding the Interaction
How to Prepare for the Difficult Conversation
Key Skills and Strategies for Engaging
What to Do If They Won’t Engage
Concluding the Conversation
Keys for Delivering Bad News
How to be Open to Receiving the Difficult Conversation

Target Audience
This is an introductory-intermediate level workshop applicable to both employees and managers.

Terms & Conditions
View our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop.
This is a live virtual event, please check your system requirements prior to registering.
Participants will receive the Zoom meeting login details and information about viewing the live virtual workshop by email 3-4 calendar days prior to the date of the event.
Please note, payment is required in order to receive the login details.

Author: Andrew Wychnenka
Andrew is a conflict management professional with over a decade of experience in delivering conflict management services such as mediation, coaching, and training in a variety of sectors. He is passionate about helping people understand conflict and find solutions to problems that seem insurmountable on their own. He has a bachelor’s degree in Conflict Resolution Studies and Psychology and holds a Chartered Mediator designation through the Alternative Dispute Resolution Institute of Canada. He has conducted over 100 mediation processes in court, family, workplace, and community settings, and has over 18 years of service as a leader in the Canadian military, which includes a deployment to Afghanistan. He also spent five years as a conflict management expert for a government department where he offered internal mediation services, training, and group processes. Andrew believes that a having a mindset that focuses on seeking understanding is the key to resolving conflict. As a facilitator, he is passionate about making the content of a workshop relatable through practical examples and dialogue among participants.

Assertive Communication
2026-06-10
Our communication skills and style are essential to positive and productive relations. Effective communication requires us to be clear about our own thoughts and desires, and also to be responsive to those of others. Assertive communicators express ideas and feelings in transparent, open, and direct ways – stating their needs clearly and without defensiveness. In this training, participants will build an awareness of their communication patterns and learn to deal confidently with people around them. This workshop is fun, meaningful, and highly effective for improving communication awareness and skills.

Learning Objectives
Upon completion, participants should be able to:

Define assertive communication
Practice giving an assertive opinion
Discuss personal boundaries and practice saying no when appropriate
Outline the steps for giving corrective feedback in the form of a DESO script
Identify options for responding to negative feedback

Method of Delivery
Presentation, video, experiential practice, personal reflection, delivered electronically.

Some of the Topics Included

What’s Required for Effective Communication
Assertiveness Self-Assessment
Characteristics of Aggressive and Passive Communicators
Assertive Communicator Characteristics
Assertive Body Language
Guidelines for Offering an Opinion
Strategies for Giving Directions
How to Say “No” Assertively
Skills for Making Requests
Giving Corrective Feedback
Dealing with Difficult Responses

Target Audience
This is an introductory-intermediate level workshop.

Terms & Conditions
View our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop.
This is a live virtual event, please check your system requirements prior to registering.
Participants will receive the Zoom meeting login details and information about viewing the live virtual workshop by email 3-4 calendar days prior to the date of the event.
Please note, payment is required in order to receive the login details.

Trainer: Jessica Antony
Jessica is a communications specialist with over a decade of experience helping others share their stories, with a focus on collaborative communication, editorial development, and content creation. She has a bachelor’s degree in Rhetoric and Communications and a master’s degree in Media Studies. Jessica facilitates workshops on leadership, communication skills, and content creation, and has been teaching in the Department of Rhetoric, Writing, and Communications at the University of Winnipeg since 2009. In all her work, she is committed to developing and maintaining trusting relationships, with an attention to cultural differences, working styles, and mutual goals. Jessica is enthusiastic about helping people strengthen their ability to communicate clearly, respectfully, and with ease. She is a dynamic and engaging facilitator who is enthusiastic about understanding people’s communication styles and approaches to help them improve their capacity to effectively and respectfully communicate with those around them. Read blogs written by Jessica here.

Diversity, Equity, and Inclusion: How to Build a Thriving Workplace for Everyone
2026-06-16
Diversity, equity, and inclusion (DEI) aren’t just buzzwords – they are essential components of a healthy, successful workplace. Embracing DEI in your organization means supporting all aspects of a person such as race, religion, disability, gender, etc., as well as deeper parts of an individual’s character like values, personality, and preferences.
This workshop helps you identify the existing diversity in your organization so you can recognize potential gaps and become aware of ways that you can build a more equitable and inclusive work environment. You will learn tips, strategies, and gain practical tools for creating a workplace culture where everyone can thrive.

Learning Objectives
Upon completion, participants should be able to:

Define diversity, equity, and inclusion
Assess the various dimensions of diversity that exist in your organization
Describe how equity and inclusion relate to unconscious bias
Explore the dynamics of power in your organization
Investigate personal and organizational responsibility as it relates to diversity, equity, and inclusion
Come up with practical strategies to help your organization become more diverse, equitable, and inclusive

Method of Delivery
Presentation, video, case study exercises, experiential practice, personal reflection.

Some of the Topics Included

Defining Diversity, Equity, and Inclusion
Differences Between Equity and Equality
What Does Inclusion and Exclusion Look Like in Your Organization?
Inclusive Language Considerations
Making Decisions with DEI in Mind
Recognizing and Managing Unconscious Bias
Understanding Power Dynamics
Strategies and Remedies to Improve DEI

Target Audience
This is an intermediate level workshop applicable to both leaders and employees.

Terms & Conditions
View our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop.
This is a live virtual event, please check your system requirements prior to registering.
Participants will receive the Zoom meeting login details and information about viewing the live virtual workshop by email 3-4 calendar days prior to the date of the event.
Please note, payment is required in order to receive the login details.

Trainer: Jennifer Slay
Jennifer is an accomplished leader and social work expert. She has over 20 years of experience in enhancing organizational development through focused diversity, equity, inclusion, and decolonization initiatives. She has an Honours Bachelor’s degree in Anthropology and Social Work, a Master’s degree in Social Work, and is the Director of EDID at King’s University College. Jennifer is also the co-founder of a coaching and counselling group, and is recognized for her ability to foster workplace environments that prioritize growth, healing, and inclusivity. Jennifer’s work centres around empowering organizational leaders and teams through tailored programs that emphasize emotional intelligence, cognitive behavioural therapy techniques, and resilient communication strategies. As a passionate advocate for systemic change, Jennifer believes in the power of inclusive cultures where everyone feels valued and empowered to contribute to their fullest potential.

Conflict Resolution Skills
2026-06-16
Unhealthy and poorly managed conflict can have a negative impact on individuals and groups. People who master essential conflict resolution skills reduce the occurrence of negative conflict, leading to healthier, happier relationships and work environments. Many conflicts would not spiral out of control if people used conflict resolution techniques that are easy to learn and utilize. This workshop explores the various dynamics of conflict, including its sources and how it often escalates in predictable patterns. Participants will learn skills for responding confidently and effectively to conflict.

Learning Objectives
Upon completion, participants should be able to:

Understand common roots of conflict and how it escalates so that they can address it at the appropriate level and time
Use practice models for addressing conflict rooted in misunderstandings, disagreements, and different personal styles
Effectively utilize the four-part framework for conducting positive conflict resolution conversations

Method of Delivery
Presentation, video, case study exercises, experiential practice, personal reflection, delivered electronically

*Please allow only the registered individual(s) to view the materials.
Note: An e-manual for this workshop is included in purchase.

Some of the Topics Included

How Conflict Escalates
Dealing with Misunderstandings
The Intention Check Tool
Strategies for Dealing with Disagreements
The Interest Check: Moving from Positions to Interest
Conflict Resolution Style Preferences
The Style Check Tool
Key Skills for Conflict Resolution
Trigger Phrases to Avoid
Strategies for Staying Calm in Conflict
The Four-Part Conflict Resolution Process

Target Audience
This is an introductory-intermediate level workshop.

Terms & Conditions
View our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop.
This is a live virtual event, please check your system requirements prior to registering.
Participants will receive the Zoom meeting login details and information about viewing the live virtual workshop by email 3-4 calendar days prior to the date of the event.
Please note, payment is required in order to receive the login details.

Trainer: Alana Abramson
Alana is an experienced leader and has extensive mediation and group facilitation experience in justice, community and school settings. She holds a PhD in Criminology on the topic of transformational learning. As a former Executive Director for a non-profit organization, Alana’s experience in mentoring and leadership has provided her with a unique skill set that combines academic understanding with practical knowledge. In addition to training with ACHIEVE, she is a full-time faculty member in criminology at Kwantlen Polytechnic University, where she continues to inspire and be inspired by students and diverse colleagues. Alana believes in collaborative dialogue and life-long learning as a source of personal and social transformation. She is an engaging presenter who is passionate about her work, which allows her to easily facilitate ongoing learning for workshop participants.

Management and Supervision: The Crucial Skills
2026-06-30
One of the most difficult and often overlooked aspects of moving into a supervisory or management position is developing the skills necessary to truly manage people. Without intentional training, many new managers are left to figure things out on their own – for better or worse. Like all skills, effective management and supervisory skills must be learned. This workshop presents the crucial skills for managing employment relationships from beginning to end, with particular focus on hiring and performance management. Participants will also consider how their communication and personal approach to management affects the people they lead.

Learning Objectives
Upon completion, participants should be able to:

To appreciate the critical role of management and supervision in creating healthy workplaces
To understand their own management style and how that may affect those they supervise
How to hire and initiate the employment relationship to create the best chance of generating engagement
How to manage the employment relationship through performance management practices
How to initiate discipline in ways that are respectful and dignified for all parties

Method of Delivery
Presentation, video, case study examples, experiential practice, personal reflection, delivered electronically.

Some of the Topics Included

The Role of Management
Essential Management Aptitudes and Skills
Management Styles Assessment
How to Adapt Your Management Style
Hiring New Employees for Talent and Fit
Managing Employee Performance
Writing Objective Performance Evaluations
Stages of Progressive Discipline
Terminating the Employment Relationship

Target Audience
This is an introductory-intermediate level workshop for leaders, managers and supervisors, and anyone who is a leader within an organization.

Terms & Conditions
View our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop.
This is a live virtual event, please check your system requirements prior to registering.
Participants will receive the Zoom meeting login details and information about viewing the live virtual workshop by email 3-4 calendar days prior to the date of the event.
Please note, payment is required in order to receive the login details.

Trainer: Lana Nogue
Lana is an accomplished leadership and team development professional, with more than 25 years of experience in building successful teams and implementing effective systems across organizations. With a deep understanding of organizational development, strategic planning, and communication protocols, Lana excels at mentoring and coaching partnerships. Drawing from professional certifications like the Alberta Superintendent Leadership Quality Standard Certification and the Business Executive Education Course, Lana understands the challenges faced by today’s leaders. Through her practical and trusted approach, Lana helps organizations achieve their priorities and desired outcomes, and she enjoys engaging session participants in reflective and personalized learning.
