Microsoft Excel Basics for Lawyers
2026-06-04 13:30 - 15:00 (America/St_Johns) | Online
Offered By
D.E. Systems
Who Should Attend
This program will benefit lawyers and other legal professionals who want to learn how to use Microsoft Excel to improve their work product and efficiency.

About the Program
If you have any version of Microsoft Office, then you already have Microsoft Excel. But most lawyers either underutilize or don’t use Excel. Stop wasting this powerful tool! Excel is a versatile, convenient software program that can make you more efficient and organized in your daily law practice. It can help you log billable hours, track expenses, calculate interest on judgments, manage client information, keep an eye on cases, and create template forms. This introductory course with Master Microsoft Office Instructor Frank Byl will acquaint you with all the fundamentals you need to boost your confidence using Microsoft Excel in your practice. Using legal-related spreadsheet examples, Frank will teach you how to:

Create, edit, and save workbooks and worksheets
Insert and delete rows, columns and cells
Move, copy, and format data
Use autofill
Insert and copy formulas to track costs and case details
Sort and filter long lists, including client information
Create template forms
Use page layout commands to set up for printing
Use shortcuts to save time

You’ll learn how having Excel skills can be an important advantage for today’s legal professional. No previous Excel knowledge is required. Registrants will receive practice exercises as part of the course materials.

Meet Your Presenter
Frank Byl is the Founder and President of PowerConcepts Computer Training (Vancouver and Kelowna, BC). He has a degree in education and is a Microsoft Master Instructor since 2003. Over the last 26 years Frank and his team have trained over 50,000 individuals and worked with hundreds of companies and government organizations of every size. Frank brings a refreshing, humorous and insightful perspective on how to better manage information and tools using Office 365 and SharePoint.

Schedule (Eastern)
12:00 pm – 1:30 pm

Welcome and Introduction
Understanding the screen, Screen tips and Ribbon
Managing the workbook
Managing the worksheet
Entering and formatting data
Using formulas
Formatting the worksheets
Printing
Wrap-up and Program Evaluation

Register

Mastering Civil Litigation 2026: Select Topics Edition
2026-06-08 - 2026-06-09 | Online
The critical elements of civil litigation unpacked!
—Rebroadcasts—
On the rebroadcast date, you will have until midnight of that rebroadcast date to access the course. Please note that technical support will be available during regular CLEBC business hours.
Summer Series 2026
Thursday and Friday, July 16 and 17, 2026
Thursday and Friday, July 23 and 24, 2026
Can’t make the webinar or rebroadcasts?

Subscribe to Courses On Demand, our comprehensive online resource with 4,000+ videos and 6,300+ papers from CLEBC courses. This course will be added to Courses on Demand approximately 30 days from the original course date.
Who should attend: Civil litigators at all levels who want an intensive course on effective civil litigation strategy and advocacy
Learning level: All levels
This two-day course will provide training on effective civil litigation strategy and advocacy over the arc of a file, from the commencement of a civil proceeding through to the hearing on the merits. The faculty will present practical guidance and strategies on the key procedural steps of a civil litigation file. The course will also offer views from the bench on effective advocacy in chambers and at trial.
Over the course of two days, you will learn:

how to properly frame your case with pleadings
how to gather the evidence you need to prove your case
whether to advance pre-trial applications, and how to prepare effective application materials, including drafting affidavit evidence
effective use of summary trial
strategies for, and counsel’s duties when, engaging with self-represented litigants
proceeding by petition post-Cepuran
preparing your case for trial
the key components of a civil trial
views from the bench on effective chambers and trial advocacy

This course is an excellent complement to any law firm’s in-house training. This year’s program is a reboot of the long-standing CLEBC program Civil Litigation Basics.
Law Society of BC CPD Hours: 12 hours (this course will contain a minimum of 2 hours pertaining to professional responsibility and ethics, client care and relations, and/or practice management)
Course Chairs
Justice Jacqueline D. Hughes — Supreme Court of BC, Vancouver
Rebecca J. Robb — Hunter Litigation Chambers, Vancouver

Managing the Unexpected
2026-06-09 | Online
When you work with people, the unexpected is bound to happen. And as a team lead, it’s your job to adapt, make decisions under pressure, and communicate these to your team.
This workshop gives you practical tools and skills to address emotionally complex, people-centred workplace challenges, such as major illnesses, sudden departures, ethical breaches, and other destabilizing disruptions. You’ll be challenged to address the unexpected using a trauma-informed lens, so you can navigate these situations with compassion, clarity, and confidence. When you take a trauma-informed approach, you better understand the human impacts of these types of events and can reduce their duration and impact.
You’ll leave this workshop knowing how to facilitate recovery, reflection, and renewal after a destabilizing event, so you can create a culture of readiness and a more resilient team.

Learning Objectives
Upon completion, participants should be able to:

Assess the impact of unexpected, people-related disruptions
Use leadership tools and skills to provide an effective, timely response
Interpret and predict the needs of your team
Cultivate a culture of readiness so that your team is prepared
Demonstrate compassionate, calm, and clear communication under pressure

Method of Delivery
Presentation, case studies, experiential practice, personal reflection, and small group discussions.

*Please allow only the registered individual(s) to view the materials.
Note: An e-manual for this workshop is included in purchase.

Some of the Topics Included

Understanding the Impacts of Unexpected Events
Avoiding the Pitfalls of Ineffective Leadership
Effective Communication and Decision-Making Under Pressure
Cultivating a Culture of Readiness
Addressing Common Destabilizing Disruptions

Target Audience
This workshop is for leaders, supervisors, managers, HR professionals, or anyone who wants to learn key skills to guide their team through unexpected, people-related disruptions in the workplace.

Terms & Conditions
View our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop.
The fees above are for a live event and do not include any copyright or licensing fees for creating recordings or reproductions of the workshop. Participants may not use AI tools or other technology to capture, transcribe, or replicate facilitator content without prior written consent. Exceptions may be granted for accessibility purposes—please contact us in advance to discuss accommodations.
This is a live virtual event, please check your system requirements prior to registering.
Participants will receive the Zoom meeting login details and information about viewing the live virtual workshop by email 3-4 calendar days prior to the date of the event.
Please note, payment is required in order to receive the login details.

Facilitator: Kristen Deuzeman
Kristen is an Organizational Psychologist who specializes in psychological assessments. She completed her undergraduate degree at the University of Ottawa, and her graduate work at both the University of Ottawa and Concordia University. In addition to training with ACHIEVE, Kristen is the clinical director for a psychological services agency. As a leader, she believes that continuous development and self-awareness is essential to one’s ability to serve others. As a trainer, Kristen combines her experience in organizational psychology and clinical work to enhance self-discovery and skill development for participants. She is a passionate facilitator who uses warmth and humour to create engaging and meaningful workshops. Read blogs written by Kristen here.

Assertive Communication
2026-06-10 | Online
Our communication skills and style are essential to positive and productive relations. Effective communication requires us to be clear about our own thoughts and desires, and also to be responsive to those of others. Assertive communicators express ideas and feelings in transparent, open, and direct ways – stating their needs clearly and without defensiveness. In this training, participants will build an awareness of their communication patterns and learn to deal confidently with people around them. This workshop is fun, meaningful, and highly effective for improving communication awareness and skills.

Learning Objectives
Upon completion, participants should be able to:

Define assertive communication
Practice giving an assertive opinion
Discuss personal boundaries and practice saying no when appropriate
Outline the steps for giving corrective feedback in the form of a DESO script
Identify options for responding to negative feedback

Method of Delivery
Presentation, video, experiential practice, personal reflection, delivered electronically.

Some of the Topics Included

What’s Required for Effective Communication
Assertiveness Self-Assessment
Characteristics of Aggressive and Passive Communicators
Assertive Communicator Characteristics
Assertive Body Language
Guidelines for Offering an Opinion
Strategies for Giving Directions
How to Say “No” Assertively
Skills for Making Requests
Giving Corrective Feedback
Dealing with Difficult Responses

Target Audience
This is an introductory-intermediate level workshop.

Terms & Conditions
View our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop.
This is a live virtual event, please check your system requirements prior to registering.
Participants will receive the Zoom meeting login details and information about viewing the live virtual workshop by email 3-4 calendar days prior to the date of the event.
Please note, payment is required in order to receive the login details.

Trainer: Jessica Antony
Jessica is a communications specialist with over a decade of experience helping others share their stories, with a focus on collaborative communication, editorial development, and content creation. She has a bachelor’s degree in Rhetoric and Communications and a master’s degree in Media Studies. Jessica facilitates workshops on leadership, communication skills, and content creation, and has been teaching in the Department of Rhetoric, Writing, and Communications at the University of Winnipeg since 2009. In all her work, she is committed to developing and maintaining trusting relationships, with an attention to cultural differences, working styles, and mutual goals. Jessica is enthusiastic about helping people strengthen their ability to communicate clearly, respectfully, and with ease. She is a dynamic and engaging facilitator who is enthusiastic about understanding people’s communication styles and approaches to help them improve their capacity to effectively and respectfully communicate with those around them. Read blogs written by Jessica here.

Navigating the Civil Resolution Tribunal: A Decade of Progress, Practice, and Practical Tips 2026
2026-06-11 12:00 - 13:30 | Online
—Rebroadcasts—
On the rebroadcast date, you will have until midnight of that rebroadcast date to access the course. Please note that technical support will be available during regular CLEBC business hours.
Summer Series 2026
Monday, July 13, 2026
Monday, July 20, 2026
Can’t make the webinar or rebroadcasts?
Want online CPD available 24/7?
Subscribe to Courses On Demand, our comprehensive online resource with 4,000+ videos and 6,300+ papers from CLEBC courses. This course will be added to Courses on Demand approximately 30 days from the original course date.
Who should attend: All litigators, paralegals, and other legal professionals
Learning level: All levels
The Civil Resolution Tribunal (CRT) opened its virtual doors to applicants as Canada’s first online tribunal in July 2016. In the last 10 years, what began as a small tribunal focused on strata property disputes has evolved into a dynamic institution that now also handles a wide range of matters, including small claims, motor vehicle accident disputes, and claims under the Intimate Images Protection Act, among others. Today, with a growing team of over 100 dedicated professionals, the CRT continues to lead the way in online dispute resolution, transforming how Canadians resolve legal disputes.
Whether you are already familiar with the CRT’s dispute resolution process or are new to it and seeking to better serve your clients, this course has something for everyone. Gain unique insights into how the CRT has transformed the landscape of dispute resolution in Canada and learn how you can leverage its tools for the most effective outcomes.
At this course, you will learn about:

the CRT’s journey: from its early days adjudicating only strata property disputes to its current breadth, hear about the CRT’s evolution and its impact on access to justice
what’s next?: understand the CRT’s future, including upcoming changes and developments based on the findings of the CRT’s recent organizational review
practical tips: join Shelley Lopez, CRT Chair, and Kate Campbell, Vice Chair of Quality Assurance, as they share insider knowledge on navigating the CRT’s dispute resolution process. Learn the dos and don’ts directly from the decision-makers themselves and gain valuable guidance you can use to help your clients achieve the most timely and fair resolutions possible

This course is designed for anyone who uses the CRT’s dispute resolution process and those who are looking to understand how the tribunal operates. Whether you are representing clients, dealing with a personal dispute, or simply curious about the CRT’s impact on the justice system, you will walk away with practical tips and knowledge to help you resolve your CRT disputes more effectively.
Join us for this special lunchtime session and celebrate 10 years of accessible, online dispute resolution with the CRT!
Law Society of BC CPD Hours: 1.5 hours (this course does not contain professional responsibility and ethics, client care and relations, and/or practice management)
Course Chairs
Kate Campbell — Vice Chair-Quality Assurance, Civil Resolution Tribunal, Victoria
Shelley Lopez — Chair, Civil Resolution Tribunal, Victoria

Women’s Health, Hormones, and Burnout: A Two-Part Lunch-and-Learn Series
2026-06-11 12:30 - 13:30 | Online
Join the Atlantic CBA Branches for a practical, evidence-informed wellness series with Dr. Ashley Margeson, ND, exploring how hormonal transitions, chronic stress, and burnout intersect with realistic strategies to support capacity in demanding roles.
Event Details
📅 Date/Time: Friday May 1, 2026, & Thursday June 11, 2026 12:30pm-1:30pm
📍 Location: Virtual
💲 Fee: Free for members | $20 + HST for non-members (emt or chq)
Register HERE or email Robyn cba-nl@cba.org

Diversity, Equity, and Inclusion: How to Build a Thriving Workplace for Everyone
2026-06-16 | Online
Diversity, equity, and inclusion (DEI) aren’t just buzzwords – they are essential components of a healthy, successful workplace. Embracing DEI in your organization means supporting all aspects of a person such as race, religion, disability, gender, etc., as well as deeper parts of an individual’s character like values, personality, and preferences.
This workshop helps you identify the existing diversity in your organization so you can recognize potential gaps and become aware of ways that you can build a more equitable and inclusive work environment. You will learn tips, strategies, and gain practical tools for creating a workplace culture where everyone can thrive.

Learning Objectives
Upon completion, participants should be able to:

Define diversity, equity, and inclusion
Assess the various dimensions of diversity that exist in your organization
Describe how equity and inclusion relate to unconscious bias
Explore the dynamics of power in your organization
Investigate personal and organizational responsibility as it relates to diversity, equity, and inclusion
Come up with practical strategies to help your organization become more diverse, equitable, and inclusive

Method of Delivery
Presentation, video, case study exercises, experiential practice, personal reflection.

Some of the Topics Included

Defining Diversity, Equity, and Inclusion
Differences Between Equity and Equality
What Does Inclusion and Exclusion Look Like in Your Organization?
Inclusive Language Considerations
Making Decisions with DEI in Mind
Recognizing and Managing Unconscious Bias
Understanding Power Dynamics
Strategies and Remedies to Improve DEI

Target Audience
This is an intermediate level workshop applicable to both leaders and employees.

Terms & Conditions
View our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop.
This is a live virtual event, please check your system requirements prior to registering.
Participants will receive the Zoom meeting login details and information about viewing the live virtual workshop by email 3-4 calendar days prior to the date of the event.
Please note, payment is required in order to receive the login details.

Trainer: Jennifer Slay
Jennifer is an accomplished leader and social work expert. She has over 20 years of experience in enhancing organizational development through focused diversity, equity, inclusion, and decolonization initiatives. She has an Honours Bachelor’s degree in Anthropology and Social Work, a Master’s degree in Social Work, and is the Director of EDID at King’s University College. Jennifer is also the co-founder of a coaching and counselling group, and is recognized for her ability to foster workplace environments that prioritize growth, healing, and inclusivity. Jennifer’s work centres around empowering organizational leaders and teams through tailored programs that emphasize emotional intelligence, cognitive behavioural therapy techniques, and resilient communication strategies. As a passionate advocate for systemic change, Jennifer believes in the power of inclusive cultures where everyone feels valued and empowered to contribute to their fullest potential.

Conflict Resolution Skills
2026-06-16 | Online
Unhealthy and poorly managed conflict can have a negative impact on individuals and groups. People who master essential conflict resolution skills reduce the occurrence of negative conflict, leading to healthier, happier relationships and work environments. Many conflicts would not spiral out of control if people used conflict resolution techniques that are easy to learn and utilize. This workshop explores the various dynamics of conflict, including its sources and how it often escalates in predictable patterns. Participants will learn skills for responding confidently and effectively to conflict.

Learning Objectives
Upon completion, participants should be able to:

Understand common roots of conflict and how it escalates so that they can address it at the appropriate level and time
Use practice models for addressing conflict rooted in misunderstandings, disagreements, and different personal styles
Effectively utilize the four-part framework for conducting positive conflict resolution conversations

Method of Delivery
Presentation, video, case study exercises, experiential practice, personal reflection, delivered electronically

*Please allow only the registered individual(s) to view the materials.
Note: An e-manual for this workshop is included in purchase.

Some of the Topics Included

How Conflict Escalates
Dealing with Misunderstandings
The Intention Check Tool
Strategies for Dealing with Disagreements
The Interest Check: Moving from Positions to Interest
Conflict Resolution Style Preferences
The Style Check Tool
Key Skills for Conflict Resolution
Trigger Phrases to Avoid
Strategies for Staying Calm in Conflict
The Four-Part Conflict Resolution Process

Target Audience
This is an introductory-intermediate level workshop.

Terms & Conditions
View our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop.
This is a live virtual event, please check your system requirements prior to registering.
Participants will receive the Zoom meeting login details and information about viewing the live virtual workshop by email 3-4 calendar days prior to the date of the event.
Please note, payment is required in order to receive the login details.

Trainer: Alana Abramson
Alana is an experienced leader and has extensive mediation and group facilitation experience in justice, community and school settings. She holds a PhD in Criminology on the topic of transformational learning. As a former Executive Director for a non-profit organization, Alana’s experience in mentoring and leadership has provided her with a unique skill set that combines academic understanding with practical knowledge. In addition to training with ACHIEVE, she is a full-time faculty member in criminology at Kwantlen Polytechnic University, where she continues to inspire and be inspired by students and diverse colleagues. Alana believes in collaborative dialogue and life-long learning as a source of personal and social transformation. She is an engaging presenter who is passionate about her work, which allows her to easily facilitate ongoing learning for workshop participants.

Environmental Litigation Conference 2026
2026-06-18 | Online
The new and current issues facing environmental litigators today!
Thursday, June 18, 2026
9:00 am – 4:30 pm
via webinar only
—Rebroadcasts—
On the rebroadcast date, you will have until midnight of that rebroadcast date to access the course. Please note that technical support will be available during regular CLEBC business hours.
Summer Series 2026
Friday, July 17, 2026
Friday, July 24, 2026
Can’t make the webinar or rebroadcasts?
Want online CPD available 24/7?
Subscribe to Courses On Demand, our comprehensive online resource with 4,000+ videos and 6,300+ papers from CLEBC courses. This course will be added to Courses on Demand approximately 30 days from the original course date.
Who should attend: Civil litigators from both the plaintiff and defence bar; in-house counsel for entities with environmental litigation concerns
Learning level: All levels
Environmental litigation is a challenging but rewarding area of practice, requiring practitioners to weave different strands of substantive law, while often considering challenging procedural and practical issues.
This conference, the first devoted to environmental litigation for CLEBC, will explore the breadth and depth of environmental litigation—with a focus on new and emerging issues faced by environmental litigators today.
This conference is suitable for all lawyers, from those who are just starting and wanting to enter the area of environmental litigation, to senior practitioners.
Law Society of BC CPD Hours: 6 hours (this course will contain a minimum of 1 hour pertaining to professional responsibility and ethics, client care and relations, and/or practice management)
Course Chairs
Jessica Magonet — West Coast Environmental Law, Vancouver
David Wu — Arvay Finlay LLP, Vancouver

Dealing with Difficult People
2026-06-24 | Online
We all encounter people we find difficult, and conversations with them often leave us feeling drained, stressed, or frustrated. This workshop explores what’s really happening beneath the surface of these interactions and provides practical strategies for shifting the dynamic toward more productive outcomes.
In addition to exploring general patterns of difficult behaviour, you will learn how to navigate bullying, pathological forms of intimidation, and chronic passive-aggressiveness or resistance.
After this workshop, you will know how to recognize these patterns early, manage your own responses, and adapt your communication strategies to reduce conflict and foster healthier interactions. This is an opportunity to build your self-awareness and develop personalized approaches to effectively deal with a range of challenging behaviours.

Learning Objectives
Upon completion, participants should be able to:

Identify and interpret difficult behaviours
Examine your personal dynamics with difficult people
Choose how to navigate difficult interactions
Develop strategic responses based on specific behaviour types
Apply self-awareness to leverage influence

Method of Delivery
Presentation, case studies, small group discussions, experiential practice, personal reflection, delivered electronically.

*Please allow only the registered individual(s) to view the materials.
Note: An e-manual for this workshop is included in purchase.

Some of the Topics Included

What Makes Someone “Difficult”?
Shift Judgement to Curiosity
The Cycle of Escalating Difficult Behaviour
Strategies for Dealing with Common Bullying Behaviour
Strategies for Dealing with Pathological Bullying Behaviour
Skills for Dealing with Passive-Aggression and Resistance

Target Audience
This workshop is for anyone who regularly deals with challenging people and wants practical strategies to respond more effectively. Ideal for professionals in leadership, HR, education, healthcare, or customer service, it equips you to recognize difficult behaviour patterns, manage your own responses, and shift unproductive dynamics.
Whether you’re facing bullying, passive-aggressiveness, or ongoing resistance, you will gain tools to stay grounded, set healthy boundaries, and focus on what you can influence.
If you’ve ever left an interaction feeling frustrated or drained, this training will help you approach those situations with greater clarity, confidence, and control.

Terms & Conditions
View our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop.
The fees above are for a live event and do not include any copyright or licensing fees for creating recordings or reproductions of the workshop. Participants may not use AI tools or other technology to capture, transcribe, or replicate facilitator content without prior written consent. Exceptions may be granted for accessibility purposes—please contact us in advance to discuss accommodations.
This is a live virtual event, please check your system requirements prior to registering.
Participants will receive the Zoom meeting login details and information about viewing the live virtual workshop by email 3-4 calendar days prior to the date of the event.
Please note, payment is required in order to receive the login details.

Agora – Access to Justice in French
2026-06-26 - 2026-06-27
The Agora – Access to Justice in French, will take place on June 26 and 27, 2026, at the RBC Convention Centre in Winnipeg.
The Agora Justice program is now nearly complete, and the website has recently been updated to feature the profiles of the distinguished contributors.
Beyond formal presentations, the Agora is designed first and foremost as a participatory event, centred on working sessions and exchanges addressing current issues of direct relevance to the legal community.
For more information please click here.

Management and Supervision: The Crucial Skills
2026-06-30 | Online
One of the most difficult and often overlooked aspects of moving into a supervisory or management position is developing the skills necessary to truly manage people. Without intentional training, many new managers are left to figure things out on their own – for better or worse. Like all skills, effective management and supervisory skills must be learned. This workshop presents the crucial skills for managing employment relationships from beginning to end, with particular focus on hiring and performance management. Participants will also consider how their communication and personal approach to management affects the people they lead.

Learning Objectives
Upon completion, participants should be able to:

To appreciate the critical role of management and supervision in creating healthy workplaces
To understand their own management style and how that may affect those they supervise
How to hire and initiate the employment relationship to create the best chance of generating engagement
How to manage the employment relationship through performance management practices
How to initiate discipline in ways that are respectful and dignified for all parties

Method of Delivery
Presentation, video, case study examples, experiential practice, personal reflection, delivered electronically.

Some of the Topics Included

The Role of Management
Essential Management Aptitudes and Skills
Management Styles Assessment
How to Adapt Your Management Style
Hiring New Employees for Talent and Fit
Managing Employee Performance
Writing Objective Performance Evaluations
Stages of Progressive Discipline
Terminating the Employment Relationship

Target Audience
This is an introductory-intermediate level workshop for leaders, managers and supervisors, and anyone who is a leader within an organization.

Terms & Conditions
View our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop.
This is a live virtual event, please check your system requirements prior to registering.
Participants will receive the Zoom meeting login details and information about viewing the live virtual workshop by email 3-4 calendar days prior to the date of the event.
Please note, payment is required in order to receive the login details.

Trainer: Lana Nogue
Lana is an accomplished leadership and team development professional, with more than 25 years of experience in building successful teams and implementing effective systems across organizations. With a deep understanding of organizational development, strategic planning, and communication protocols, Lana excels at mentoring and coaching partnerships. Drawing from professional certifications like the Alberta Superintendent Leadership Quality Standard Certification and the Business Executive Education Course, Lana understands the challenges faced by today’s leaders. Through her practical and trusted approach, Lana helps organizations achieve their priorities and desired outcomes, and she enjoys engaging session participants in reflective and personalized learning.

Change Management: A Leader's Guide
2026-07-21 | Online
Organizational change efforts stall when leadership forgets to focus on the impact change will have on employees. Managing the “people side” of change is often the most challenging and critical component of organizational transformation. Getting people engaged in the change will greatly enhance the likelihood of new structures and approaches being implemented successfully. This workshop focuses on the development of competencies that will provide a foundation for the “what,” “why,” and “how” of managing people during organizational change.

Learning Objectives
Upon completion, participants should be able to:

Identify the challenges associated with organizational change and explain strategies that improve the likelihood of successful change.
Develop knowledge and skills needed to lead change effectively.
Apply practical approaches to change using tools and templates tailored to your organization.

Method of Delivery
Presentation, video, case study exercises, personal reflection, delivered electronically.

*Please allow only the registered individual(s) to view the materials.
Note: An e-manual for this workshop is included in purchase.

Some of the Topics Included

The Change Management Process
The Four Stages of Change Management
Managing Resistance
Barriers to Successful Change
Change Process Roles
Introducing Change to Others
Communicating Change
Evaluations Change Efforts
Considerations Related to Sustaining Change

Target Audience
This workshop is intermediate level workshop and will benefit leaders, managers, supervisors, human resource personnel, and anyone managing change.

Terms & Conditions
View our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop.
The fees above are for a live event and do not include any copyright or licensing fees for creating recordings or reproductions of the workshop. Participants may not use AI tools or other technology to capture, transcribe, or replicate facilitator content without prior written consent. Exceptions may be granted for accessibility purposes—please contact us in advance to discuss accommodations.
This is a live virtual event, please check your system requirements prior to registering.
Participants will receive the Zoom meeting login details and information about viewing the live virtual workshop by email 3-4 calendar days prior to the date of the event.
Please note, payment is required in order to receive the login details.

Facilitator: Ken Harkness
Ken is a Certified Executive Coach, consultant, and senior leader with over 20 years of experience helping leaders and teams achieve meaningful change. He has a strong background in leadership development, organizational change management, and process improvement. As a Professional Certified Coach through the International Coaching Federation, Ken has supported leaders at all levels to improve performance and alignment across teams, helping them figure out where they need to go and move past what is getting in the way. As a trainer and coach, Ken enjoys connecting with people who have a passion for learning and a willingness to take on challenges that create personal growth.

Communication: The Crucial Skills
2026-08-05 | Online
In order to survive and thrive in the 21st century workplace, we all need to master the fundamentals of communication. Our ability to communicate effectively is directly linked to our success in meeting the needs of employers, colleagues, customers, and clients. This workshop focuses on the core skills for communicating with clarity in the workplace. Participants will hone their verbal communication strategies including speaking and listening skills. They will also learn approaches for utilizing communication technologies such as phone, email, and video conferencing more effectively. This training will give participants tools and strategies to communicate with clarity and purpose while choosing the best medium for the message.

Learning Objectives
Upon completion, participants should be able to:

Identify steps to improve skills to listen, speak, persuade, email, and text
Describe positive communication with coworkers
List steps for effective communication
Identify a plan of meaningful communication in one’s own work environment

Method of Delivery
Presentation, video, demonstration of skills, experiential practice, personal reflection, delivered electronically.

*Please allow only the registered individual(s) to view the materials.
Note: An e-manual for this workshop is included in purchase.

Some of the Topics Included

The Complexity of Communication
Communication Styles
The Importance and Role of Body Language
Skills for Connecting with Others
Strategies for Speaking Effectively
Tools for Persuading Others
Phone Etiquette
Making Email Work for You and Your Recipients
Technology and Communication

Target Audience
This is an introductory level workshop.

Terms & Conditions
View our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop.
The fees above are for a live event and do not include any copyright or licensing fees for creating recordings or reproductions of the workshop. Participants may not use AI tools or other technology to capture, transcribe, or replicate facilitator content without prior written consent. Exceptions may be granted for accessibility purposes—please contact us in advance to discuss accommodations.
This is a live virtual event, please check your system requirements prior to registering.
Participants will receive the Zoom meeting login details and information about viewing the live virtual workshop by email 3-4 calendar days prior to the date of the event.
Please note, payment is required in order to receive the login details.

Facilitator: Tim Plett
Tim has provided leadership in the non-profit, higher-education, adventure sports, and arts sectors for over 30 years, with a focus on collaborative leadership and communications. His educational background includes studies centered on the interdisciplinary realms of leadership, philosophy, and counselling. Tim has additional training in coaching, crisis intervention, trauma-informed care, and emergency medical intervention. He believes that we do our best work together, which is why his approach to training emphasizes the themes of collaboration, interdependence, and development. Tim is a thoughtful presenter with a subtle sense of humour and a passionate heart, who facilitates learning experiences that are engaging, educational, and memorable.

Leadership and Management Certificate Program
2026-08-17 - 2026-08-21 | Online
Are you a leader or manager who wants to set the tone and create a culture of performance in your organization? You have a pivotal role in your workplace, which is why it’s important to take the time to refine your leadership competencies and build new skills. This program explores a leader’s role in influencing, motivating, and inspiring others, as well as management’s role in directing and organizing their teams.

Method of Delivery
Presentation, experiential practice, case study exercises, personal reflection, and small group discussions.

Note: An e-manual for this workshop is included in purchase.

he Topics Included

Creating a Personal Set of Leadership Goals
Distinguishing Between Managing and Leading
Understanding the Importance and Role of Leadership and Management
Identifying Your Leadership Style
Practicing and Honing Coaching Skills
Assessing the Impact of Workplace Culture on Employee Engagement
Recognizing a Leader’s Role in Supporting Individual and Team Development
Offering Support and Responding Appropriately to Mental Health Concerns

Target Audience
This certificate program is an introductory-intermediate level program for leaders, managers and supervisors, and anyone who is a leader within an organization looking to build their leadership influence and skills.

Terms & Conditions
View our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop.
The fees above are for a live event and do not include any copyright or licensing fees for creating recordings or reproductions of the workshop. Participants may not use AI tools or other technology to capture, transcribe, or replicate facilitator content without prior written consent. Exceptions may be granted for accessibility purposes—please contact us in advance to discuss accommodations.
This is a live virtual event, please check your system requirements prior to registering.
Participants will receive the Zoom meeting login details and information about viewing the live virtual workshop by email 3-4 calendar days prior to the date of the event.
Please note, payment is required in order to receive the login details.

Facilitator: Chris Downey
Chris is a leadership and organizational development professional with over 25 years of experience working in the private and public sectors. He has developed and executed strategies and succession plans for a variety of workplaces and approaches organizational planning with practicality in mind. He recognizes the importance of setting a strategic vision and subsequent plans that connect with all stakeholders in a meaningful way. Through his extensive experience in operations, compliance, and organizational development, he has gained a diverse skill set which has shaped how he approaches coaching leaders and working with teams. Read blogs written by Chris here.

Facilitator: Lana Nogue
Lana is an accomplished leadership and team development professional, with more than 25 years of experience in building successful teams and implementing effective systems across organizations. With a deep understanding of organizational development, strategic planning, and communication protocols, Lana excels at mentoring and coaching partnerships. Drawing from professional certifications like the Alberta Superintendent Leadership Quality Standard Certification and the Business Executive Education Course, Lana understands the challenges faced by today’s leaders. Through her practical and trusted approach, Lana helps organizations achieve their priorities and desired outcomes, and she enjoys engaging session participants in reflective and personalized learning.

Management and Supervision: The Crucial Skills
2026-09-01 | Online
One of the most difficult and often overlooked aspects of moving into a supervisory or management position is developing the skills necessary to truly manage people. Without intentional training, many new managers are left to figure things out on their own – for better or worse. Like all skills, effective management and supervisory skills must be learned. This workshop presents the crucial skills for managing employment relationships from beginning to end, with particular focus on hiring and performance management. Participants will also consider how their communication and personal approach to management affects the people they lead.

Learning Objectives
Upon completion, participants should be able to:

Describe the role of management and supervision in healthy workplaces
Recognize your management style and its impact on staff
Explain the hiring process
Initiate employment to foster engagement
Manage performance throughout the employment relationship
List respectful, dignified approaches to discipline

Method of Delivery
Presentation, video, case study examples, experiential practice, personal reflection, delivered electronically.

*Please allow only the registered individual(s) to view the materials.
Note: An e-manual for this workshop is included in purchase.

Some of the Topics Included

The Role of Management
Essential Management Aptitudes and Skills
Management Styles Assessment
How to Adapt Your Management Style
Hiring New Employees for Talent and Fit
Managing Employee Performance
Writing Objective Performance Evaluations
Stages of Progressive Discipline
Terminating the Employment Relationship

Target Audience
This is an introductory-intermediate level workshop for leaders, managers and supervisors, and anyone who is a leader within an organization.

Terms & Conditions
View our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop.
The fees above are for a live event and do not include any copyright or licensing fees for creating recordings or reproductions of the workshop. Participants may not use AI tools or other technology to capture, transcribe, or replicate facilitator content without prior written consent. Exceptions may be granted for accessibility purposes—please contact us in advance to discuss accommodations.
This is a live virtual event, please check your system requirements prior to registering.
Participants will receive the Zoom meeting login details and information about viewing the live virtual workshop by email 3-4 calendar days prior to the date of the event.
Please note, payment is required in order to receive the login details.

Facilitator: Lana Nogue
Lana is an accomplished leadership and team development professional, with more than 25 years of experience in building successful teams and implementing effective systems across organizations. With a deep understanding of organizational development, strategic planning, and communication protocols, Lana excels at mentoring and coaching partnerships. Drawing from professional certifications like the Alberta Superintendent Leadership Quality Standard Certification and the Business Executive Education Course, Lana understands the challenges faced by today’s leaders. Through her practical and trusted approach, Lana helps organizations achieve their priorities and desired outcomes, and she enjoys engaging session participants in reflective and personalized learning.

Conflict Resolution Skills
2026-09-15, 2026-12-08 | Online
Location: Online Virtual

and poorly managed conflict can have a negative impact on individuals and groups. People who master essential conflict resolution skills reduce the occurrence of negative conflict, leading to healthier, happier relationships and work environments. Many conflicts would not spiral out of control if people used conflict resolution techniques that are easy to learn and utilize. This workshop explores the various dynamics of conflict, including its sources and how it often escalates in predictable patterns. Participants will learn skills for responding confidently and effectively to conflict.

Learning Objectives
Upon completion, participants should be able to:

Understand common roots of conflict and how it escalates so that they can address it at the appropriate level and time
Use practice models for addressing conflict rooted in misunderstandings, disagreements, and different personal styles
Effectively utilize the four-part framework for conducting positive conflict resolution conversations

Method of Delivery
Presentation, video, case study exercises, experiential practice, personal reflection, delivered electronically

*Please allow only the registered individual(s) to view the materials.

Some of the Topics Included

How Conflict Escalates
Dealing with Misunderstandings
The Intention Check Tool
Strategies for Dealing with Disagreements
The Interest Check: Moving from Positions to Interest
Conflict Resolution Style Preferences
The Style Check Tool
Key Skills for Conflict Resolution
Trigger Phrases to Avoid
Strategies for Staying Calm in Conflict
The Four-Part Conflict Resolution Process

Target Audience
This is an introductory-intermediate level workshop.

Terms & Conditions
View our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop.
The fees above are for a live event and do not include any copyright or licensing fees for creating recordings or reproductions of the workshop. Participants may not use AI tools or other technology to capture, transcribe, or replicate facilitator content without prior written consent. Exceptions may be granted for accessibility purposes—please contact us in advance to discuss accommodations.
This is a live virtual event, please check your system requirements prior to registering.
Participants will receive the Zoom meeting login details and information about viewing the live virtual workshop by email 3-4 calendar days prior to the date of the event.
Please note, payment is required in order to receive the login details.

Facilitator: Alana Abramson
Alana is an experienced leader and has extensive mediation and group facilitation experience in justice, community and school settings. She holds a PhD in Criminology on the topic of transformational learning. As a former Executive Director for a non-profit organization, Alana’s experience in mentoring and leadership has provided her with a unique skill set that combines academic understanding with practical knowledge. In addition to training with ACHIEVE, she is a full-time faculty member in criminology at Kwantlen Polytechnic University, where she continues to inspire and be inspired by students and diverse colleagues. Alana believes in collaborative dialogue and life-long learning as a source of personal and social transformation. She is an engaging presenter who is passionate about her work, which allows her to easily facilitate ongoing learning for workshop participants.

An Afternoon with The Right Honourable Richard Wagner, P.C., Chief Justice of Canada
2026-09-22 14:30 - 16:00 | 3rd Floor, Law Society Building, 196-198 Water Street, St. John’s, Canada
Location: Law Society Building, 196 Water Street, St. John’s – Virtual Attendance Available via Zoom
Overview:
Courts across the country are facing significant pressures as they endeavour to fulfil their essential role in society. In Newfoundland and Labrador, these pressures are reflected in growing case backlogs and were brought into sharper focus when the Provincial Court was required to indefinitely adjourn certain civil hearings, traffic matters, and Contraventions Act cases. Circuit court sittings have also been reduced indefinitely in some regions. These developments highlight broader challenges facing the justice system and the impacts that delay and limited court capacity can have on litigants, lawyers, and the public.
Against this backdrop, the Law Society is pleased to host the Chief Justice of Canada for a special event featuring remarks on the challenges currently facing Canada’s courts. Drawing on his national perspective, the Chief Justice will situate these developments within broader trends affecting courts across the country. The discussion will consider issues such as delay, accessibility, modernization of court processes, and maintaining public confidence in the administration of justice.
The session will also explore the respective roles of courts, governments, and the legal profession in responding to these challenges and strengthening the justice system.
Following his remarks, the Chief Justice will engage in a moderated discussion and respond to questions from attendees.
The Right Honourable Richard Wagner, P.C., Chief Justice of Canada
The Right Honourable Richard Wagner is the 18th Chief Justice of Canada. In this role, he presides over the Canadian Judicial Council, National Judicial Institute and chairs the Advisory Council for the Order of Canada. Chief Justice Wagner was president of the Association des Cours Constitutionelles Francophones from 2019 to 2022. The Chief Justice also fulfilled his duty to serve as administrator of the Government of Canada from January 23 to July 26, 2021.
Born and raised in Montreal, Chief Justice Wagner earned his Bachelor of Social Science and Licentiate in Laws at the University of Ottawa. He returned to his home town to practice law from 1980 to 2004. His areas of specialization included professional liability, commercial litigation and class action lawsuits. As a litigator the Chief Justice argued cases before every level of court in Quebec, quasi-judicial tribunals, as well as the Federal Court and the Supreme Court of Canada. Throughout his legal career, Chief Justice Wagner led initiatives to help lawyers constantly upgrade their skills and knowledge, such as the creation of the Centre d’accès à l’information juridique in 2002, for which he was awarded the Mérite du Barreau du Québec in 2005. In 2022, in recognition of his longstanding contribution to the advancement of the law, the Bar of Montreal awarded him its highest distinction, the Medal of the Bar of Montreal. In addition, for his outstanding contribution to upholding and promoting the rule of law, the World Jurist Association presented him with its Medal of Honor at a ceremony at the United Nations in New York in 2023. Most recently, in 2024, France awarded him with the insignia of Commander of the Legion of Honour, the country’s highest decoration, for his exemplary services to the cause of justice.
Chief Justice Wagner was appointed a judge of the Superior Court of Quebec in 2004 and was named to the Quebec Court of Appeal in 2011. On October 5, 2012, he was appointed to the Supreme Court of Canada. He was sworn in as Chief Justice of Canada on December 18, 2017. At his Supreme Court welcoming ceremony, Chief Justice Wagner spoke of the need for more transparency in the justice system, “Judges and courts must adjust and must explain who they are, what they do and how they do it.”
In that regard, the Chief Justice works very closely with the Supreme Court Registrar. The Court has introduced plain language summaries of decisions called Case in Brief and produces an annual report called the Year in Review. The Chief Justice now holds an annual news conference and has directed the Supreme Court, for the first time in its history, to hear cases outside Ottawa. In 2019, it traveled to Winnipeg where it heard two cases and judges conducted activities in the community. The Court conducted a similar trip to Quebec City in 2022.
Chief Justice Wagner is a steadfast advocate for better access to justice for all Canadians. He encourages better funding for legal aid, urges lawyers to do more pro bono work and supports structural reforms to further modernize the justice system.
As a litigator and a judge, the Chief Justice has championed civility in and outside the courtroom, “Even if people reading our decisions don’t agree with an outcome, we have to ensure they respect them. If we let emotion get the best of us, our decisions become suspect, and so do we.” Civility and collegiality were the focus of his speech at the 2019 Cambridge Lectures.
A passionate defender of the principle of judicial independence, the Chief Justice and Minister of Justice David Lametti signed an Accord in 2019 to formally recognize the Supreme Court’s full independence from the federal Department of Justice. “A judiciary that is independent – and seen to be independent – benefits all Canadians,” said the Chief Justice.
Registration Fee: $115.00 ($100.00 + HST)
HST # R108086463
Space is limited. To register for this event, please click here.
CPD Credit: 1.5 hours

Communication The Crucial Skills
2026-10-01 | Online

Dealing with Difficult People
2026-10-14 | Online
We all encounter people we find difficult, and conversations with them often leave us feeling drained, stressed, or frustrated. This workshop explores what’s really happening beneath the surface of these interactions and provides practical strategies for shifting the dynamic toward more productive outcomes.
In addition to exploring general patterns of difficult behaviour, you will learn how to navigate bullying, pathological forms of intimidation, and chronic passive-aggressiveness or resistance.
After this workshop, you will know how to recognize these patterns early, manage your own responses, and adapt your communication strategies to reduce conflict and foster healthier interactions. This is an opportunity to build your self-awareness and develop personalized approaches to effectively deal with a range of challenging behaviours.

Learning Objectives
Upon completion, participants should be able to:

Identify and interpret difficult behaviours
Examine your personal dynamics with difficult people
Choose how to navigate difficult interactions
Develop strategic responses based on specific behaviour types
Apply self-awareness to leverage influence

Method of Delivery
Presentation, case studies, small group discussions, experiential practice, personal reflection, delivered electronically.

*Please allow only the registered individual(s) to view the materials.
Note: An e-manual for this workshop is included in purchase.

Some of the Topics Included

What Makes Someone “Difficult”?
Shift Judgement to Curiosity
The Cycle of Escalating Difficult Behaviour
Strategies for Dealing with Common Bullying Behaviour
Strategies for Dealing with Pathological Bullying Behaviour
Skills for Dealing with Passive-Aggression and Resistance

Target Audience
This workshop is for anyone who regularly deals with challenging people and wants practical strategies to respond more effectively. Ideal for professionals in leadership, HR, education, healthcare, or customer service, it equips you to recognize difficult behaviour patterns, manage your own responses, and shift unproductive dynamics.
Whether you’re facing bullying, passive-aggressiveness, or ongoing resistance, you will gain tools to stay grounded, set healthy boundaries, and focus on what you can influence.
If you’ve ever left an interaction feeling frustrated or drained, this training will help you approach those situations with greater clarity, confidence, and control.

Terms & Conditions
View our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop.
The fees above are for a live event and do not include any copyright or licensing fees for creating recordings or reproductions of the workshop. Participants may not use AI tools or other technology to capture, transcribe, or replicate facilitator content without prior written consent. Exceptions may be granted for accessibility purposes—please contact us in advance to discuss accommodations.
This is a live virtual event, please check your system requirements prior to registering.
Participants will receive the Zoom meeting login details and information about viewing the live virtual workshop by email 3-4 calendar days prior to the date of the event.
Please note, payment is required in order to receive the login details.

Facilitator: Andrew Wychnenka
Andrew is a conflict management professional with over a decade of experience in delivering conflict management services such as mediation, coaching, and training in a variety of sectors. He is passionate about helping people understand conflict and find solutions to problems that seem insurmountable on their own. He has a bachelor’s degree in Conflict Resolution Studies and Psychology and holds a Chartered Mediator designation through the Alternative Dispute Resolution Institute of Canada. He has conducted over 100 mediation processes in court, family, workplace, and community settings, and has over 18 years of service as a leader in the Canadian military, which includes a deployment to Afghanistan. He also spent five years as a conflict management expert for a government department where he offered internal mediation services, training, and group processes. Andrew believes that a having a mindset that focuses on seeking understanding is the key to resolving conflict. As a facilitator, he is passionate about making the content of a workshop relatable through practical examples and dialogue among participants.

Assertive Communication
2026-10-28 | Online
Our communication skills and style are essential to positive and productive relations. Effective communication requires us to be clear about our own thoughts and desires, and also to be responsive to those of others. Assertive communicators express ideas and feelings in transparent, open, and direct ways – stating their needs clearly and without defensiveness. In this training, participants will build an awareness of their communication patterns and learn to deal confidently with people around them. This workshop is fun, meaningful, and highly effective for improving communication awareness and skills.

Learning Objectives
Upon completion, participants should be able to:

Define assertive communication
Practice giving an assertive opinion
Discuss personal boundaries and practice saying no when appropriate
Outline the steps for giving corrective feedback in the form of a DESO script
Identify options for responding to negative feedback

Method of Delivery
Presentation, video, experiential practice, personal reflection, delivered electronically.

Some of the Topics Included

What’s Required for Effective Communication
Assertiveness Self-Assessment
Characteristics of Aggressive and Passive Communicators
Assertive Communicator Characteristics
Assertive Body Language
Guidelines for Offering an Opinion
Strategies for Giving Directions
How to Say “No” Assertively
Skills for Making Requests
Giving Corrective Feedback
Dealing with Difficult Responses

Target Audience
This is an introductory-intermediate level workshop.

Terms & Conditions
View our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop.
The fees above are for a live event and do not include any copyright or licensing fees for creating recordings or reproductions of the workshop. Participants may not use AI tools or other technology to capture, transcribe, or replicate facilitator content without prior written consent. Exceptions may be granted for accessibility purposes—please contact us in advance to discuss accommodations.
This is a live virtual event, please check your system requirements prior to registering.
Participants will receive the Zoom meeting login details and information about viewing the live virtual workshop by email 3-4 calendar days prior to the date of the event.
Please note, payment is required in order to receive the login details.

Facilitator: Janelle Jackiw
Janelle has Master’s degrees in both Criminology and Educational Psychology. Her broad range of experience includes working in front line and leadership roles in both government and social service organizations. In addition to training with ACHIEVE, she provides counselling in private practice, works for the Ministry of Justice, and is a sessional lecturer at the University of Regina. Janelle values workplaces and organizations that respect the importance of partnerships and innovation. She believes people’s passion for the work they do is developed by encouraging leadership at all levels. Janelle is an energetic presenter who enjoys delivering training workshops that are relevant and practical to individuals’ work and personal lives. Read blogs written by Janelle here.

Access, Privacy, Security, and Information Management Conference 2026
2026-11-26 - 2026-11-27
Get Ready for APSIM 2026!
The APSIM Conference is returning to St. John’s, Newfoundland and Labrador on November 26 and 27, 2026! This two-day in-person event will take place at the Health Innovation Acceleration Centre, bringing together access, privacy, security, and information management professionals for an unparalleled cross-disciplinary experience.
Mark your calendars and save the dates! Registration opens in September 2026, so keep an eye on our website and secure your spot early. You will not want to miss it!
For the latest updates and information about APSIM, please visit the Conference’s official websiteOpens in new window.
What is APSIM?
The Access, Privacy, Security, and Information Management (APSIM) Conference is a conference that brings together members of the Newfoundland and Labrador access, privacy, information security, and information management communities to undertake professional development, promote collaboration, and build awareness of the overlap and interplay between these various disciplines. The goal is to facilitate the ability to assist each other in managing, protecting, and securing information.
Who should attend APSIM?
APSIM is intended for individuals working within the public sector, health care community, and others with a professional interest in access, privacy, security, and information management issues. This conference aims to help attendees improve their knowledge on the subject matter, network, and learn about the interconnectivity of the disciplines.
Invitation for Submissions
The Access, Privacy, Security, and Information Management (APSIM) Conference Committee is inviting submissions for speaker proposals for the 2026 APSIM Conference, taking place November 26–27, 2026, in St. John’s, Newfoundland and Labrador.
The Access, Privacy, Security, and Information Management (APSIM) Conference is a two-day, in-person professional development event that brings together professionals from across the access, privacy, security, and information management communities. The conference provides a unique, cross-disciplinary forum to explore emerging issues, share expertise, and build awareness of the overlap and interplay between these fields.
Interested speakers are invited to submit a Speaker Proposal Form for consideration by the APSIM Conference Committee. Submitted proposals will be reviewed, and selected speakers will be invited to present at the conference.
Registration for the conference will open in September 2026.
For more information on the APSIM Conference, please click here.
