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DTSTART;VALUE=DATE:20261208
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DTSTAMP:20260422T192017
CREATED:20260422T132544Z
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UID:28085-1796688000-1796774399@lsnl.ca
SUMMARY:Conflict Resolution Skills
DESCRIPTION:Location: Online Virtual\n\n\n\n\n\n\n\n\nand poorly managed conflict can have a negative impact on individuals and groups. People who master essential conflict resolution skills reduce the occurrence of negative conflict\, leading to healthier\, happier relationships and work environments. Many conflicts would not spiral out of control if people used conflict resolution techniques that are easy to learn and utilize. This workshop explores the various dynamics of conflict\, including its sources and how it often escalates in predictable patterns. Participants will learn skills for responding confidently and effectively to conflict. \n\n\n\n\n\n\n\n\n\n\n\nLearning Objectives\nUpon completion\, participants should be able to: \n\nUnderstand common roots of conflict and how it escalates so that they can address it at the appropriate level and time\nUse practice models for addressing conflict rooted in misunderstandings\, disagreements\, and different personal styles\nEffectively utilize the four-part framework for conducting positive conflict resolution conversations\n\n\n\nMethod of Delivery\nPresentation\, video\, case study exercises\, experiential practice\, personal reflection\, delivered electronically \n\n*Please allow only the registered individual(s) to view the materials. \n\n\n\n\nSome of the Topics Included\n\nHow Conflict Escalates\nDealing with Misunderstandings\nThe Intention Check Tool\nStrategies for Dealing with Disagreements\nThe Interest Check: Moving from Positions to Interest\nConflict Resolution Style Preferences\nThe Style Check Tool\nKey Skills for Conflict Resolution\nTrigger Phrases to Avoid\nStrategies for Staying Calm in Conflict\nThe Four-Part Conflict Resolution Process\n\n\n\nTarget Audience\nThis is an introductory-intermediate level workshop. \n\n\nTerms & Conditions\nView our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop. \nThe fees above are for a live event and do not include any copyright or licensing fees for creating recordings or reproductions of the workshop. Participants may not use AI tools or other technology to capture\, transcribe\, or replicate facilitator content without prior written consent. Exceptions may be granted for accessibility purposes—please contact us in advance to discuss accommodations. \nThis is a live virtual event\, please check your system requirements prior to registering. \nParticipants will receive the Zoom meeting login details and information about viewing the live virtual workshop by email 3-4 calendar days prior to the date of the event. \nPlease note\, payment is required in order to receive the login details. \n\n\n\n\n\n\n\n\n\n\n\nFacilitator: Alana Abramson\nAlana is an experienced leader and has extensive mediation and group facilitation experience in justice\, community and school settings. She holds a PhD in Criminology on the topic of transformational learning. As a former Executive Director for a non-profit organization\, Alana’s experience in mentoring and leadership has provided her with a unique skill set that combines academic understanding with practical knowledge. In addition to training with ACHIEVE\, she is a full-time faculty member in criminology at Kwantlen Polytechnic University\, where she continues to inspire and be inspired by students and diverse colleagues. Alana believes in collaborative dialogue and life-long learning as a source of personal and social transformation. She is an engaging presenter who is passionate about her work\, which allows her to easily facilitate ongoing learning for workshop participants.
URL:https://lsnl.ca/event/conflict-resolution-skills-7/
LOCATION:Online
CATEGORIES:Continuing Professional Development
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