BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//The Law Society of Newfoundland and Labrador - ECPv6.15.14//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:The Law Society of Newfoundland and Labrador
X-ORIGINAL-URL:https://lsnl.ca
X-WR-CALDESC:Events for The Law Society of Newfoundland and Labrador
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:America/St_Johns
BEGIN:DAYLIGHT
TZOFFSETFROM:-0330
TZOFFSETTO:-0230
TZNAME:NDT
DTSTART:20250309T053000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0230
TZOFFSETTO:-0330
TZNAME:NST
DTSTART:20251102T043000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0330
TZOFFSETTO:-0230
TZNAME:NDT
DTSTART:20260308T053000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0230
TZOFFSETTO:-0330
TZNAME:NST
DTSTART:20261101T043000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0330
TZOFFSETTO:-0230
TZNAME:NDT
DTSTART:20270314T053000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0230
TZOFFSETTO:-0330
TZNAME:NST
DTSTART:20271107T043000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260609
DTEND;VALUE=DATE:20260610
DTSTAMP:20260403T160239
CREATED:20260219T162136Z
LAST-MODIFIED:20260219T162136Z
UID:27666-1780963200-1781049599@lsnl.ca
SUMMARY:Managing the Unexpected
DESCRIPTION:When you work with people\, the unexpected is bound to happen. And as a team lead\, it’s your job to adapt\, make decisions under pressure\, and communicate these to your team. \nThis workshop gives you practical tools and skills to address emotionally complex\, people-centred workplace challenges\, such as major illnesses\, sudden departures\, ethical breaches\, and other destabilizing disruptions. You’ll be challenged to address the unexpected using a trauma-informed lens\, so you can navigate these situations with compassion\, clarity\, and confidence. When you take a trauma-informed approach\, you better understand the human impacts of these types of events and can reduce their duration and impact. \nYou’ll leave this workshop knowing how to facilitate recovery\, reflection\, and renewal after a destabilizing event\, so you can create a culture of readiness and a more resilient team. \n\n\n\n\n\n\n\n\n\n\n\nLearning Objectives\nUpon completion\, participants should be able to: \n\nAssess the impact of unexpected\, people-related disruptions\nUse leadership tools and skills to provide an effective\, timely response\nInterpret and predict the needs of your team\nCultivate a culture of readiness so that your team is prepared\nDemonstrate compassionate\, calm\, and clear communication under pressure\n\n\n\nMethod of Delivery\nPresentation\, case studies\, experiential practice\, personal reflection\, and small group discussions. \n\n*Please allow only the registered individual(s) to view the materials. \nNote: An e-manual for this workshop is included in purchase. \n\n\n\n\nSome of the Topics Included\n\nUnderstanding the Impacts of Unexpected Events\nAvoiding the Pitfalls of Ineffective Leadership\nEffective Communication and Decision-Making Under Pressure\nCultivating a Culture of Readiness\nAddressing Common Destabilizing Disruptions\n\n\n\nTarget Audience\nThis workshop is for leaders\, supervisors\, managers\, HR professionals\, or anyone who wants to learn key skills to guide their team through unexpected\, people-related disruptions in the workplace. \n\n\nTerms & Conditions\nView our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop. \nThe fees above are for a live event and do not include any copyright or licensing fees for creating recordings or reproductions of the workshop. Participants may not use AI tools or other technology to capture\, transcribe\, or replicate facilitator content without prior written consent. Exceptions may be granted for accessibility purposes—please contact us in advance to discuss accommodations. \nThis is a live virtual event\, please check your system requirements prior to registering. \nParticipants will receive the Zoom meeting login details and information about viewing the live virtual workshop by email 3-4 calendar days prior to the date of the event. \nPlease note\, payment is required in order to receive the login details. \n\n\n\n\n\n\n\n\n\n\n\nFacilitator: Kristen Deuzeman\nKristen is an Organizational Psychologist who specializes in psychological assessments. She completed her undergraduate degree at the University of Ottawa\, and her graduate work at both the University of Ottawa and Concordia University. In addition to training with ACHIEVE\, Kristen is the clinical director for a psychological services agency. As a leader\, she believes that continuous development and self-awareness is essential to one’s ability to serve others. As a trainer\, Kristen combines her experience in organizational psychology and clinical work to enhance self-discovery and skill development for participants. She is a passionate facilitator who uses warmth and humour to create engaging and meaningful workshops. Read blogs written by Kristen here.
URL:https://lsnl.ca/event/managing-the-unexpected-3/
LOCATION:Online
CATEGORIES:Continuing Professional Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260610
DTEND;VALUE=DATE:20260611
DTSTAMP:20260403T160239
CREATED:20251106T175732Z
LAST-MODIFIED:20251106T175732Z
UID:27056-1781049600-1781135999@lsnl.ca
SUMMARY:Assertive Communication
DESCRIPTION:Our communication skills and style are essential to positive and productive relations. Effective communication requires us to be clear about our own thoughts and desires\, and also to be responsive to those of others. Assertive communicators express ideas and feelings in transparent\, open\, and direct ways – stating their needs clearly and without defensiveness. In this training\, participants will build an awareness of their communication patterns and learn to deal confidently with people around them. This workshop is fun\, meaningful\, and highly effective for improving communication awareness and skills. \n\n\n\n\n\n\n\n\n\nLearning Objectives\nUpon completion\, participants should be able to: \n\nDefine assertive communication\nPractice giving an assertive opinion\nDiscuss personal boundaries and practice saying no when appropriate\nOutline the steps for giving corrective feedback in the form of a DESO script\nIdentify options for responding to negative feedback\n\n\n\nMethod of Delivery\nPresentation\, video\, experiential practice\, personal reflection\, delivered electronically. \n\n\n\n\n\nSome of the Topics Included\n\nWhat’s Required for Effective Communication\nAssertiveness Self-Assessment\nCharacteristics of Aggressive and Passive Communicators\nAssertive Communicator Characteristics\nAssertive Body Language\nGuidelines for Offering an Opinion\nStrategies for Giving Directions\nHow to Say “No” Assertively\nSkills for Making Requests\nGiving Corrective Feedback\nDealing with Difficult Responses\n\n\n\nTarget Audience\nThis is an introductory-intermediate level workshop. \n\n\nTerms & Conditions\nView our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop. \nThis is a live virtual event\, please check your system requirements prior to registering. \nParticipants will receive the Zoom meeting login details and information about viewing the live virtual workshop by email 3-4 calendar days prior to the date of the event. \nPlease note\, payment is required in order to receive the login details. \n\n\n\n\n\n\n\n\n\n\n\nTrainer: Jessica Antony\nJessica is a communications specialist with over a decade of experience helping others share their stories\, with a focus on collaborative communication\, editorial development\, and content creation. She has a bachelor’s degree in Rhetoric and Communications and a master’s degree in Media Studies. Jessica facilitates workshops on leadership\, communication skills\, and content creation\, and has been teaching in the Department of Rhetoric\, Writing\, and Communications at the University of Winnipeg since 2009. In all her work\, she is committed to developing and maintaining trusting relationships\, with an attention to cultural differences\, working styles\, and mutual goals. Jessica is enthusiastic about helping people strengthen their ability to communicate clearly\, respectfully\, and with ease. She is a dynamic and engaging facilitator who is enthusiastic about understanding people’s communication styles and approaches to help them improve their capacity to effectively and respectfully communicate with those around them. Read blogs written by Jessica here.
URL:https://lsnl.ca/event/assertive-communication-6/
LOCATION:Online
CATEGORIES:Continuing Professional Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260615
DTEND;VALUE=DATE:20260617
DTSTAMP:20260403T160239
CREATED:20260319T152925Z
LAST-MODIFIED:20260319T152925Z
UID:27861-1781481600-1781654399@lsnl.ca
SUMMARY:Disciplinary Hearing: Susan LeDrew\, KC
DESCRIPTION:NOTICE OF A HEARING  \n\n\n\nRespondent:\nSusan LeDrew\, KC\n\n\nDate:\nApril 30\, 2026\nMay 1\, 2026\nJune 15\, 2026\nJune 16\, 2026\n\n\nTime:\n9:30 a.m.\n\n\nLocation:\nOffices of the Law Society 196-198 Water Street\n\n\n\nIn accordance with s. 45(3) of the Law Society Act\, 1999\, (the “Act”) the Complaints Authorization Committee (the “Committee”) has determined that there are reasonable grounds to believe that Susan LeDrew\, KC (the “Respondent”) has engaged in conduct deserving of sanction and\, in accordance with s. 45(3)(b) of the Act\, the Committee has instructed the Vice-President to file the within Complaint against the Respondent on the basis that the Respondent is guilty of conduct deserving of sanction in that she: \n2023-024: \nBreached the following sections of the Code of Professional Conduct: \n\nSection 2.1 of the Code of Professional Conduct and related commentaries thereto;\nSection 7.1-1 of the Code of Professional Conduct; and\nSection 7.2-1 of the Code of Professional Conduct and related commentaries thereto.\n\nBreached the following Law Society Rules: \n\nRule 5.03;\nRule 5.04;\nRule 5.05;\nRule 5.10; and\nRule 5.15.\n\nThe factual particulars of the Complaint are as follows: \nThat the Respondent: \ni. Failed to comply with the Law Society Rules respecting deposits and withdrawals from the trust account\, in that money deposited into and withdrawn from her trust account was not directly related to legal services that she was providing;\nii. Failed to address the issue of inactive client trust ledgers arising from her audit\, in a timely manner;\niii. Misled the Law Society with respect to the status of inactive client trust ledgers;\niv. Failed to promptly meet financial obligations in relation to her practice;\nv. Failed to produce information that was requested as part of the ongoing trust audit; and\nvi. Failed to respond promptly and completely to communications from the Law Society. \n2024-021 \nBreached the following sections of the Code of Professional Conduct: \n\nSection 2.1 of the Code of Professional Conduct and related commentaries thereto; and\nSection 7.1-1 of the Code of Professional Conduct.\n\nBreached the following Law Society Rules: \n\nRule 9.04; and\nRule 9.07.\n\nThe factual particulars of the Complaint are as follows: \nThat the Respondent: \ni. Failed to respond to inquires of the Complaints Authorization Committee by the date set.
URL:https://lsnl.ca/event/disciplinary-hearing-susan-ledrew-kc-3/
LOCATION:3rd Floor\, Law Society Building\, 196-198 Water Street\, St. John’s\, Canada
CATEGORIES:Disciplinary Hearings,Law Society
ORGANIZER;CN="Law Society of Newfoundland & Labrador":MAILTO:churley@lsnl.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260616
DTEND;VALUE=DATE:20260617
DTSTAMP:20260403T160239
CREATED:20251113T142730Z
LAST-MODIFIED:20251113T142730Z
UID:27108-1781568000-1781654399@lsnl.ca
SUMMARY:Diversity\, Equity\, and Inclusion: How to Build a Thriving Workplace for Everyone
DESCRIPTION:Diversity\, equity\, and inclusion (DEI) aren’t just buzzwords – they are essential components of a healthy\, successful workplace. Embracing DEI in your organization means supporting all aspects of a person such as race\, religion\, disability\, gender\, etc.\, as well as deeper parts of an individual’s character like values\, personality\, and preferences. \nThis workshop helps you identify the existing diversity in your organization so you can recognize potential gaps and become aware of ways that you can build a more equitable and inclusive work environment. You will learn tips\, strategies\, and gain practical tools for creating a workplace culture where everyone can thrive. \n\n\n\n\n\n\n\n\n\nLearning Objectives\nUpon completion\, participants should be able to: \n\nDefine diversity\, equity\, and inclusion\nAssess the various dimensions of diversity that exist in your organization\nDescribe how equity and inclusion relate to unconscious bias\nExplore the dynamics of power in your organization\nInvestigate personal and organizational responsibility as it relates to diversity\, equity\, and inclusion\nCome up with practical strategies to help your organization become more diverse\, equitable\, and inclusive\n\n\n\nMethod of Delivery\nPresentation\, video\, case study exercises\, experiential practice\, personal reflection. \n\n\n\n\n\nSome of the Topics Included\n\nDefining Diversity\, Equity\, and Inclusion\nDifferences Between Equity and Equality\nWhat Does Inclusion and Exclusion Look Like in Your Organization?\nInclusive Language Considerations\nMaking Decisions with DEI in Mind\nRecognizing and Managing Unconscious Bias\nUnderstanding Power Dynamics\nStrategies and Remedies to Improve DEI\n\n\n\nTarget Audience\nThis is an intermediate level workshop applicable to both leaders and employees. \n\n\nTerms & Conditions\nView our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop. \nThis is a live virtual event\, please check your system requirements prior to registering. \nParticipants will receive the Zoom meeting login details and information about viewing the live virtual workshop by email 3-4 calendar days prior to the date of the event. \nPlease note\, payment is required in order to receive the login details. \n\n\n\n\n\n\n\n\n\n\n\nTrainer: Jennifer Slay\nJennifer is an accomplished leader and social work expert. She has over 20 years of experience in enhancing organizational development through focused diversity\, equity\, inclusion\, and decolonization initiatives. She has an Honours Bachelor’s degree in Anthropology and Social Work\, a Master’s degree in Social Work\, and is the Director of EDID at King’s University College. Jennifer is also the co-founder of a coaching and counselling group\, and is recognized for her ability to foster workplace environments that prioritize growth\, healing\, and inclusivity. Jennifer’s work centres around empowering organizational leaders and teams through tailored programs that emphasize emotional intelligence\, cognitive behavioural therapy techniques\, and resilient communication strategies. As a passionate advocate for systemic change\, Jennifer believes in the power of inclusive cultures where everyone feels valued and empowered to contribute to their fullest potential.
URL:https://lsnl.ca/event/diversity-equity-and-inclusion-how-to-build-a-thriving-workplace-for-everyone-4/
LOCATION:Online
CATEGORIES:Continuing Professional Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260616
DTEND;VALUE=DATE:20260617
DTSTAMP:20260403T160239
CREATED:20251120T200229Z
LAST-MODIFIED:20251120T200229Z
UID:27179-1781568000-1781654399@lsnl.ca
SUMMARY:Conflict Resolution Skills
DESCRIPTION:Unhealthy and poorly managed conflict can have a negative impact on individuals and groups. People who master essential conflict resolution skills reduce the occurrence of negative conflict\, leading to healthier\, happier relationships and work environments. Many conflicts would not spiral out of control if people used conflict resolution techniques that are easy to learn and utilize. This workshop explores the various dynamics of conflict\, including its sources and how it often escalates in predictable patterns. Participants will learn skills for responding confidently and effectively to conflict. \n\n\n\n\n\n\n\n\n\nLearning Objectives\nUpon completion\, participants should be able to: \n\nUnderstand common roots of conflict and how it escalates so that they can address it at the appropriate level and time\nUse practice models for addressing conflict rooted in misunderstandings\, disagreements\, and different personal styles\nEffectively utilize the four-part framework for conducting positive conflict resolution conversations\n\n\n\nMethod of Delivery\nPresentation\, video\, case study exercises\, experiential practice\, personal reflection\, delivered electronically \n\n*Please allow only the registered individual(s) to view the materials. \nNote: An e-manual for this workshop is included in purchase. \n\n\n\n\nSome of the Topics Included\n\nHow Conflict Escalates\nDealing with Misunderstandings\nThe Intention Check Tool\nStrategies for Dealing with Disagreements\nThe Interest Check: Moving from Positions to Interest\nConflict Resolution Style Preferences\nThe Style Check Tool\nKey Skills for Conflict Resolution\nTrigger Phrases to Avoid\nStrategies for Staying Calm in Conflict\nThe Four-Part Conflict Resolution Process\n\n\n\nTarget Audience\nThis is an introductory-intermediate level workshop. \n\n\nTerms & Conditions\nView our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop. \nThis is a live virtual event\, please check your system requirements prior to registering. \nParticipants will receive the Zoom meeting login details and information about viewing the live virtual workshop by email 3-4 calendar days prior to the date of the event. \nPlease note\, payment is required in order to receive the login details. \n\n\n\n\n\n\n\n\n\n\n\nTrainer: Alana Abramson\nAlana is an experienced leader and has extensive mediation and group facilitation experience in justice\, community and school settings. She holds a PhD in Criminology on the topic of transformational learning. As a former Executive Director for a non-profit organization\, Alana’s experience in mentoring and leadership has provided her with a unique skill set that combines academic understanding with practical knowledge. In addition to training with ACHIEVE\, she is a full-time faculty member in criminology at Kwantlen Polytechnic University\, where she continues to inspire and be inspired by students and diverse colleagues. Alana believes in collaborative dialogue and life-long learning as a source of personal and social transformation. She is an engaging presenter who is passionate about her work\, which allows her to easily facilitate ongoing learning for workshop participants.
URL:https://lsnl.ca/event/conflict-resolution-skills-6/
LOCATION:Online
CATEGORIES:Continuing Professional Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260624
DTEND;VALUE=DATE:20260625
DTSTAMP:20260403T160239
CREATED:20260304T152321Z
LAST-MODIFIED:20260304T152321Z
UID:27748-1782259200-1782345599@lsnl.ca
SUMMARY:Dealing with Difficult People
DESCRIPTION:We all encounter people we find difficult\, and conversations with them often leave us feeling drained\, stressed\, or frustrated. This workshop explores what’s really happening beneath the surface of these interactions and provides practical strategies for shifting the dynamic toward more productive outcomes.  \nIn addition to exploring general patterns of difficult behaviour\, you will learn how to navigate bullying\, pathological forms of intimidation\, and chronic passive-aggressiveness or resistance.   \nAfter this workshop\, you will know how to recognize these patterns early\, manage your own responses\, and adapt your communication strategies to reduce conflict and foster healthier interactions. This is an opportunity to build your self-awareness and develop personalized approaches to effectively deal with a range of challenging behaviours.  \n\n\n\n\n\n\n\n\n\n\n\nLearning Objectives\nUpon completion\, participants should be able to: \n\nIdentify and interpret difficult behaviours\nExamine your personal dynamics with difficult people\nChoose how to navigate difficult interactions\nDevelop strategic responses based on specific behaviour types\nApply self-awareness to leverage influence\n\n\n\nMethod of Delivery\nPresentation\, case studies\, small group discussions\, experiential practice\, personal reflection\, delivered electronically. \n\n*Please allow only the registered individual(s) to view the materials. \nNote: An e-manual for this workshop is included in purchase. \n\n\n\n\nSome of the Topics Included\n\nWhat Makes Someone “Difficult”?\nShift Judgement to Curiosity\nThe Cycle of Escalating Difficult Behaviour\nStrategies for Dealing with Common Bullying Behaviour\nStrategies for Dealing with Pathological Bullying Behaviour\nSkills for Dealing with Passive-Aggression and Resistance\n\n\n\nTarget Audience\nThis workshop is for anyone who regularly deals with challenging people and wants practical strategies to respond more effectively. Ideal for professionals in leadership\, HR\, education\, healthcare\, or customer service\, it equips you to recognize difficult behaviour patterns\, manage your own responses\, and shift unproductive dynamics.  \nWhether you’re facing bullying\, passive-aggressiveness\, or ongoing resistance\, you will gain tools to stay grounded\, set healthy boundaries\, and focus on what you can influence.   \nIf you’ve ever left an interaction feeling frustrated or drained\, this training will help you approach those situations with greater clarity\, confidence\, and control.  \n\n\nTerms & Conditions\nView our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop. \nThe fees above are for a live event and do not include any copyright or licensing fees for creating recordings or reproductions of the workshop. Participants may not use AI tools or other technology to capture\, transcribe\, or replicate facilitator content without prior written consent. Exceptions may be granted for accessibility purposes—please contact us in advance to discuss accommodations. \nThis is a live virtual event\, please check your system requirements prior to registering. \nParticipants will receive the Zoom meeting login details and information about viewing the live virtual workshop by email 3-4 calendar days prior to the date of the event.\nPlease note\, payment is required in order to receive the login details.
URL:https://lsnl.ca/event/dealing-with-difficult-people-4/
LOCATION:Online
CATEGORIES:Continuing Professional Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260630
DTEND;VALUE=DATE:20260701
DTSTAMP:20260403T160239
CREATED:20251120T193059Z
LAST-MODIFIED:20251120T193059Z
UID:27170-1782777600-1782863999@lsnl.ca
SUMMARY:Management and Supervision: The Crucial Skills
DESCRIPTION:One of the most difficult and often overlooked aspects of moving into a supervisory or management position is developing the skills necessary to truly manage people. Without intentional training\, many new managers are left to figure things out on their own – for better or worse. Like all skills\, effective management and supervisory skills must be learned. This workshop presents the crucial skills for managing employment relationships from beginning to end\, with particular focus on hiring and performance management. Participants will also consider how their communication and personal approach to management affects the people they lead.\n\n\n\n\n\n\n\n\n\n\n\nLearning Objectives\nUpon completion\, participants should be able to: \n\nTo appreciate the critical role of management and supervision in creating healthy workplaces\nTo understand their own management style and how that may affect those they supervise\nHow to hire and initiate the employment relationship to create the best chance of generating engagement\nHow to manage the employment relationship through performance management practices\nHow to initiate discipline in ways that are respectful and dignified for all parties\n\n\n\nMethod of Delivery\nPresentation\, video\, case study examples\, experiential practice\, personal reflection\, delivered electronically. \n\n\n\n\n\nSome of the Topics Included\n\nThe Role of Management\nEssential Management Aptitudes and Skills\nManagement Styles Assessment\nHow to Adapt Your Management Style\nHiring New Employees for Talent and Fit\nManaging Employee Performance\nWriting Objective Performance Evaluations\nStages of Progressive Discipline\nTerminating the Employment Relationship\n\n\n\nTarget Audience\nThis is an introductory-intermediate level workshop for leaders\, managers and supervisors\, and anyone who is a leader within an organization. \n\n\nTerms & Conditions\nView our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop. \nThis is a live virtual event\, please check your system requirements prior to registering. \nParticipants will receive the Zoom meeting login details and information about viewing the live virtual workshop by email 3-4 calendar days prior to the date of the event. \nPlease note\, payment is required in order to receive the login details. \n\n\n\n\n\n\n\n\n\n\n\nTrainer: Lana Nogue\nLana is an accomplished leadership and team development professional\, with more than 25 years of experience in building successful teams and implementing effective systems across organizations. With a deep understanding of organizational development\, strategic planning\, and communication protocols\, Lana excels at mentoring and coaching partnerships. Drawing from professional certifications like the Alberta Superintendent Leadership Quality Standard Certification and the Business Executive Education Course\, Lana understands the challenges faced by today’s leaders. Through her practical and trusted approach\, Lana helps organizations achieve their priorities and desired outcomes\, and she enjoys engaging session participants in reflective and personalized learning.
URL:https://lsnl.ca/event/management-and-supervision-the-crucial-skills-8/
LOCATION:Online
CATEGORIES:Continuing Professional Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260707
DTEND;VALUE=DATE:20260708
DTSTAMP:20260403T160239
CREATED:20251106T174805Z
LAST-MODIFIED:20251106T174805Z
UID:27044-1783382400-1783468799@lsnl.ca
SUMMARY:Managing Difficult Phone Calls
DESCRIPTION:Handling difficult interactions on the phone is a challenging task\, especially if the caller is in a heightened state of emotion. For many\, the ability to navigate difficult phone conversations with respect and professionalism is an essential workplace skill. This workshop is designed to provide practical strategies for dealing with clients and customers over the phone who are in a heightened emotional state. Participants will learn over-the-phone techniques for de-escalating anger\, resolving conflict\, and communicating effectively. \n\n\n\n\n\n\n\n\n\nLearning Objectives\nUpon completion\, participants should be able to: \n\nApply effective listening skills to enhance understanding\nSupport emotionally heightened clients over the phone\nProblem-solve with clients for best outcomes\nDemonstrate a plan for delivering bad news\n\n\n\nMethod of Delivery\nPresentation\, video\, experiential practice\, personal reflection\, delivered electronically. \n\n\n\n\n\nSome of the Topics Included\n\nThe Complexity of Phone Communication\nQualities of a Skilled Communicator\nKey Skills for the Phone – Tone\, Volume\, and Inflection\nCommunication Style Test\nPractical Tips for Calming the Distressed Person\nIdentifying and Prioritizing Issues Raised\nDelivering Bad News\nEffective Notetaking\nPolitely Ending the Conversation\n\n\n\nTarget Audience\nThis is an introductory-intermediate level workshop. \n\n\nTerms & Conditions\nView our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop. \nThis is a live virtual event\, please check your system requirements prior to registering. \n\n\n\n\n\n\n\n\n\n\n\nTrainer: Christina Reimer\nChristina has a diverse background as a leadership trainer\, director and team building and conflict resolution facilitator. With a PhD in religion\, she teaches university courses on ethics\, the world’s major religions\, and other topics. Christina has travelled extensively and worked internationally for non-profit organizations that focus on peace-building and community development. She values workplaces that promote diversity and equity and strive to resolve corporate and interpersonal conflict in productive ways. She believes that communicating well is one of the keys to creating healthy working environments. Christina has an enthusiastic and engaging presentation style and uses storytelling and humour to make workshops interesting as well as informative.
URL:https://lsnl.ca/event/managing-difficult-phone-calls-10/
LOCATION:Online
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260721
DTEND;VALUE=DATE:20260722
DTSTAMP:20260403T160239
CREATED:20260211T142843Z
LAST-MODIFIED:20260211T142843Z
UID:27620-1784592000-1784678399@lsnl.ca
SUMMARY:Change Management: A Leader's Guide
DESCRIPTION:Organizational change efforts stall when leadership forgets to focus on the impact change will have on employees. Managing the “people side” of change is often the most challenging and critical component of organizational transformation. Getting people engaged in the change will greatly enhance the likelihood of new structures and approaches being implemented successfully. This workshop focuses on the development of competencies that will provide a foundation for the “what\,” “why\,” and “how” of managing people during organizational change. \n\n\n\n\n\n\n\n\n\n\n\nLearning Objectives\nUpon completion\, participants should be able to: \n\nIdentify the challenges associated with organizational change and explain strategies that improve the likelihood of successful change.\nDevelop knowledge and skills needed to lead change effectively.\nApply practical approaches to change using tools and templates tailored to your organization.\n\n\n\nMethod of Delivery\nPresentation\, video\, case study exercises\, personal reflection\, delivered electronically. \n\n*Please allow only the registered individual(s) to view the materials. \nNote: An e-manual for this workshop is included in purchase. \n\n\n\n\nSome of the Topics Included\n\nThe Change Management Process\nThe Four Stages of Change Management\nManaging Resistance\nBarriers to Successful Change\nChange Process Roles\nIntroducing Change to Others\nCommunicating Change\nEvaluations Change Efforts\nConsiderations Related to Sustaining Change\n\n\n\nTarget Audience\nThis workshop is intermediate level workshop and will benefit leaders\, managers\, supervisors\, human resource personnel\, and anyone managing change. \n\n\nTerms & Conditions\nView our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop. \nThe fees above are for a live event and do not include any copyright or licensing fees for creating recordings or reproductions of the workshop. Participants may not use AI tools or other technology to capture\, transcribe\, or replicate facilitator content without prior written consent. Exceptions may be granted for accessibility purposes—please contact us in advance to discuss accommodations. \nThis is a live virtual event\, please check your system requirements prior to registering. \nParticipants will receive the Zoom meeting login details and information about viewing the live virtual workshop by email 3-4 calendar days prior to the date of the event. \nPlease note\, payment is required in order to receive the login details. \n\n\n\n\n\n\n\n\n\n\n\nFacilitator: Ken Harkness\nKen is a Certified Executive Coach\, consultant\, and senior leader with over 20 years of experience helping leaders and teams achieve meaningful change. He has a strong background in leadership development\, organizational change management\, and process improvement. As a Professional Certified Coach through the International Coaching Federation\, Ken has supported leaders at all levels to improve performance and alignment across teams\, helping them figure out where they need to go and move past what is getting in the way. As a trainer and coach\, Ken enjoys connecting with people who have a passion for learning and a willingness to take on challenges that create personal growth.
URL:https://lsnl.ca/event/change-management-a-leaders-guide-3/
LOCATION:Online
CATEGORIES:Continuing Professional Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260817
DTEND;VALUE=DATE:20260822
DTSTAMP:20260403T160239
CREATED:20260205T155807Z
LAST-MODIFIED:20260205T155807Z
UID:27577-1786924800-1787356799@lsnl.ca
SUMMARY:Leadership and Management Certificate Program
DESCRIPTION:Are you a leader or manager who wants to set the tone and create a culture of performance in your organization? You have a pivotal role in your workplace\, which is why it’s important to take the time to refine your leadership competencies and build new skills. This program explores a leader’s role in influencing\, motivating\, and inspiring others\, as well as management’s role in directing and organizing their teams. \n\n\n\n\n\n\n\n\n\n\n\nMethod of Delivery\nPresentation\, experiential practice\, case study exercises\, personal reflection\, and small group discussions. \n\nNote: An e-manual for this workshop is included in purchase. \n\n\n\n\n\nhe Topics Included\n\nCreating a Personal Set of Leadership Goals\nDistinguishing Between Managing and Leading\nUnderstanding the Importance and Role of Leadership and Management\nIdentifying Your Leadership Style\nPracticing and Honing Coaching Skills\nAssessing the Impact of Workplace Culture on Employee Engagement\nRecognizing a Leader’s Role in Supporting Individual and Team Development\nOffering Support and Responding Appropriately to Mental Health Concerns\n\n\n\nTarget Audience\nThis certificate program is an introductory-intermediate level program for leaders\, managers and supervisors\, and anyone who is a leader within an organization looking to build their leadership influence and skills. \n\n\nTerms & Conditions\nView our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop. \nThe fees above are for a live event and do not include any copyright or licensing fees for creating recordings or reproductions of the workshop. Participants may not use AI tools or other technology to capture\, transcribe\, or replicate facilitator content without prior written consent. Exceptions may be granted for accessibility purposes—please contact us in advance to discuss accommodations. \nThis is a live virtual event\, please check your system requirements prior to registering. \nParticipants will receive the Zoom meeting login details and information about viewing the live virtual workshop by email 3-4 calendar days prior to the date of the event. \nPlease note\, payment is required in order to receive the login details. \n\n\n\n\n\n\n\n\n\n\n\nFacilitator: Chris Downey\nChris is a leadership and organizational development professional with over 25 years of experience working in the private and public sectors. He has developed and executed strategies and succession plans for a variety of workplaces and approaches organizational planning with practicality in mind. He recognizes the importance of setting a strategic vision and subsequent plans that connect with all stakeholders in a meaningful way. Through his extensive experience in operations\, compliance\, and organizational development\, he has gained a diverse skill set which has shaped how he approaches coaching leaders and working with teams. Read blogs written by Chris here. \n\n\n\n\n\n\nFacilitator: Lana Nogue\nLana is an accomplished leadership and team development professional\, with more than 25 years of experience in building successful teams and implementing effective systems across organizations. With a deep understanding of organizational development\, strategic planning\, and communication protocols\, Lana excels at mentoring and coaching partnerships. Drawing from professional certifications like the Alberta Superintendent Leadership Quality Standard Certification and the Business Executive Education Course\, Lana understands the challenges faced by today’s leaders. Through her practical and trusted approach\, Lana helps organizations achieve their priorities and desired outcomes\, and she enjoys engaging session participants in reflective and personalized learning.
URL:https://lsnl.ca/event/leadership-and-management-certificate-program-2/
LOCATION:Online
CATEGORIES:Continuing Professional Development
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/St_Johns:20260922T143000
DTEND;TZID=America/St_Johns:20260922T160000
DTSTAMP:20260403T160239
CREATED:20260326T115732Z
LAST-MODIFIED:20260326T122040Z
UID:27897-1790087400-1790092800@lsnl.ca
SUMMARY:An Afternoon with The Right Honourable Richard Wagner\, P.C.\, Chief Justice of Canada
DESCRIPTION:Location: Law Society Building\, 196 Water Street\, St. John’s – Virtual Attendance Available via Zoom \nOverview:                         \nCourts across the country are facing significant pressures as they endeavour to fulfil their essential role in society. In Newfoundland and Labrador\, these pressures are reflected in growing case backlogs and were brought into sharper focus when the Provincial Court was required to indefinitely adjourn certain civil hearings\, traffic matters\, and Contraventions Act cases. Circuit court sittings have also been reduced indefinitely in some regions. These developments highlight broader challenges facing the justice system and the impacts that delay and limited court capacity can have on litigants\, lawyers\, and the public. \nAgainst this backdrop\, the Law Society is pleased to host the Chief Justice of Canada for a special event featuring remarks on the challenges currently facing Canada’s courts. Drawing on his national perspective\, the Chief Justice will situate these developments within broader trends affecting courts across the country. The discussion will consider issues such as delay\, accessibility\, modernization of court processes\, and maintaining public confidence in the administration of justice. \nThe session will also explore the respective roles of courts\, governments\, and the legal profession in responding to these challenges and strengthening the justice system. \nFollowing his remarks\, the Chief Justice will engage in a moderated discussion and respond to questions from attendees. \nThe Right Honourable Richard Wagner\, P.C.\, Chief Justice of Canada \nThe Right Honourable Richard Wagner is the 18th Chief Justice of Canada. In this role\, he presides over the Canadian Judicial Council\, National Judicial Institute and chairs the Advisory Council for the Order of Canada. Chief Justice Wagner was president of the Association des Cours Constitutionelles Francophones from 2019 to 2022. The Chief Justice also fulfilled his duty to serve as administrator of the Government of Canada from January 23 to July 26\, 2021. \nBorn and raised in Montreal\, Chief Justice Wagner earned his Bachelor of Social Science and Licentiate in Laws at the University of Ottawa. He returned to his home town to practice law from 1980 to 2004. His areas of specialization included professional liability\, commercial litigation and class action lawsuits. As a litigator the Chief Justice argued cases before every level of court in Quebec\, quasi-judicial tribunals\, as well as the Federal Court and the Supreme Court of Canada. Throughout his legal career\, Chief Justice Wagner led initiatives to help lawyers constantly upgrade their skills and knowledge\, such as the creation of the Centre d’accès à l’information juridique in 2002\, for which he was awarded the Mérite du Barreau du Québec in 2005. In 2022\, in recognition of his longstanding contribution to the advancement of the law\, the Bar of Montreal awarded him its highest distinction\, the Medal of the Bar of Montreal. In addition\, for his outstanding contribution to upholding and promoting the rule of law\, the World Jurist Association presented him with its Medal of Honor at a ceremony at the United Nations in New York in 2023. Most recently\, in 2024\, France awarded him with the insignia of Commander of the Legion of Honour\, the country’s highest decoration\, for his exemplary services to the cause of justice. \nChief Justice Wagner was appointed a judge of the Superior Court of Quebec in 2004 and was named to the Quebec Court of Appeal in 2011. On October 5\, 2012\, he was appointed to the Supreme Court of Canada. He was sworn in as Chief Justice of Canada on December 18\, 2017. At his Supreme Court welcoming ceremony\, Chief Justice Wagner spoke of the need for more transparency in the justice system\, “Judges and courts must adjust and must explain who they are\, what they do and how they do it.” \nIn that regard\, the Chief Justice works very closely with the Supreme Court Registrar. The Court has introduced plain language summaries of decisions called Case in Brief and produces an annual report called the Year in Review. The Chief Justice now holds an annual news conference and has directed the Supreme Court\, for the first time in its history\, to hear cases outside Ottawa. In 2019\, it traveled to Winnipeg where it heard two cases and judges conducted activities in the community. The Court conducted a similar trip to Quebec City in 2022. \nChief Justice Wagner is a steadfast advocate for better access to justice for all Canadians. He encourages better funding for legal aid\, urges lawyers to do more pro bono work and supports structural reforms to further modernize the justice system. \nAs a litigator and a judge\, the Chief Justice has championed civility in and outside the courtroom\, “Even if people reading our decisions don’t agree with an outcome\, we have to ensure they respect them. If we let emotion get the best of us\, our decisions become suspect\, and so do we.” Civility and collegiality were the focus of his speech at the 2019 Cambridge Lectures. \nA passionate defender of the principle of judicial independence\, the Chief Justice and Minister of Justice David Lametti signed an Accord in 2019 to formally recognize the Supreme Court’s full independence from the federal Department of Justice. “A judiciary that is independent – and seen to be independent – benefits all Canadians\,” said the Chief Justice. \nRegistration Fee: $115.00 ($100.00 + HST) \nHST # R108086463 \nSpace is limited. To register for this event\, please click here.  \nCPD Credit: 1.5 hours
URL:https://lsnl.ca/event/an-afternoon-with-the-right-honourable-richard-wagner-p-c-chief-justice-of-canada/
LOCATION:3rd Floor\, Law Society Building\, 196-198 Water Street\, St. John’s\, Canada
CATEGORIES:Continuing Professional Development,Law Society
ORGANIZER;CN="Law Society of Newfoundland & Labrador":MAILTO:churley@lsnl.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20261126
DTEND;VALUE=DATE:20261128
DTSTAMP:20260403T160239
CREATED:20260114T165535Z
LAST-MODIFIED:20260114T170027Z
UID:27429-1795651200-1795823999@lsnl.ca
SUMMARY:Access\, Privacy\, Security\, and Information Management Conference 2026
DESCRIPTION:Get Ready for APSIM 2026!\nThe APSIM Conference is returning to St. John’s\, Newfoundland and Labrador on November 26 and 27\, 2026! This two-day in-person event will take place at the Health Innovation Acceleration Centre\, bringing together access\, privacy\, security\, and information management professionals for an unparalleled cross-disciplinary experience. \nMark your calendars and save the dates! Registration opens in September 2026\, so keep an eye on our website and secure your spot early. You will not want to miss it! \nFor the latest updates and information about APSIM\, please visit the Conference’s official websiteOpens in new window. \nWhat is APSIM?\nThe Access\, Privacy\, Security\, and Information Management (APSIM) Conference is a conference that brings together members of the Newfoundland and Labrador access\, privacy\, information security\, and information management communities to undertake professional development\, promote collaboration\, and build awareness of the overlap and interplay between these various disciplines. The goal is to facilitate the ability to assist each other in managing\, protecting\, and securing information. \nWho should attend APSIM?\nAPSIM is intended for individuals working within the public sector\, health care community\, and others with a professional interest in access\, privacy\, security\, and information management issues. This conference aims to help attendees improve their knowledge on the subject matter\, network\, and learn about the interconnectivity of the disciplines. \nInvitation for Submissions\nThe Access\, Privacy\, Security\, and Information Management (APSIM) Conference Committee is inviting submissions for speaker proposals for the 2026 APSIM Conference\, taking place November 26–27\, 2026\, in St. John’s\, Newfoundland and Labrador. \nThe Access\, Privacy\, Security\, and Information Management (APSIM) Conference is a two-day\, in-person professional development event that brings together professionals from across the access\, privacy\, security\, and information management communities. The conference provides a unique\, cross-disciplinary forum to explore emerging issues\, share expertise\, and build awareness of the overlap and interplay between these fields. \nInterested speakers are invited to submit a Speaker Proposal Form for consideration by the APSIM Conference Committee. Submitted proposals will be reviewed\, and selected speakers will be invited to present at the conference. \nRegistration for the conference will open in September 2026. \nFor more information on the APSIM Conference\, please click here.
URL:https://lsnl.ca/event/access-privacy-security-and-information-management-conference-2026/
CATEGORIES:Continuing Professional Development
END:VEVENT
END:VCALENDAR