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X-WR-CALDESC:Events for The Law Society of Newfoundland and Labrador
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DTSTART;VALUE=DATE:20270105
DTEND;VALUE=DATE:20270106
DTSTAMP:20261001T152228Z
CREATED:20261001T152228Z
LAST-MODIFIED:20261001T152228Z
UID:29097-1799107200-1799193599@lsnl.ca
SUMMARY:Managing Difficult Phone Calls
DESCRIPTION:Handling difficult interactions on the phone is a challenging task\, especially if the caller is in a heightened state of emotion. For many\, the ability to navigate difficult phone conversations with respect and professionalism is an essential workplace skill. This workshop is designed to provide practical strategies for dealing with clients and customers over the phone who are in a heightened emotional state. Participants will learn over-the-phone techniques for de-escalating anger\, resolving conflict\, and communicating effectively. \n\n\n\n\n\n\n\n\n\n\n\nLearning Objectives\nUpon completion\, participants should be able to: \n\nApply effective listening skills to enhance understanding\nSupport emotionally heightened clients over the phone\nProblem-solve with clients for best outcomes\nDemonstrate a plan for delivering bad news\n\n\n\nMethod of Delivery\nPresentation\, video\, experiential practice\, personal reflection\, delivered electronically. \n\n*Please allow only the registered individual(s) to view the materials. \nNote: An e-manual for this workshop is included in purchase. \n\n\n\n\nSome of the Topics Included\n\nThe Complexity of Phone Communication\nQualities of a Skilled Communicator\nKey Skills for the Phone – Tone\, Volume\, and Inflection\nCommunication Style Test\nPractical Tips for Calming the Distressed Person\nIdentifying and Prioritizing Issues Raised\nDelivering Bad News\nEffective Notetaking\nPolitely Ending the Conversation\n\n\n\nTarget Audience\nThis is an introductory-intermediate level workshop. \n\n\nTerms & Conditions\nView our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop. \nThe fees above are for a live event and do not include any copyright or licensing fees for creating recordings or reproductions of the workshop. Participants may not use AI tools or other technology to capture\, transcribe\, or replicate facilitator content without prior written consent. Exceptions may be granted for accessibility purposes—please contact us in advance to discuss accommodations. \nThis is a live virtual event\, please check your system requirements prior to registering. \nParticipants will receive the Zoom meeting login details and information about viewing the live virtual workshop by email 3-4 calendar days prior to the date of the event. \nPlease note\, payment is required in order to receive the login details.
URL:https://lsnl.ca/event/managing-difficult-phone-calls-11/
LOCATION:Online
CATEGORIES:Continuing Professional Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20270112
DTEND;VALUE=DATE:20270113
DTSTAMP:20261001T152358Z
CREATED:20261001T152358Z
LAST-MODIFIED:20261001T152358Z
UID:29099-1799712000-1799798399@lsnl.ca
SUMMARY:De-escalating Potentially Violent Situations
DESCRIPTION:If you work with people\, it’s crucial to know how to defuse dangerous situations before they become violent. This workshop will equip you with a trauma-informed approach to de-escalate situations with confidence\, interpersonal communication skills\, and empathy. \nYou will explore the dynamics of how our brains manage escalating emotions\, identify enablers of violence\, and learn regulation skills so you can confidently navigate tense situations. By the end of this training\, you will have a clear understanding of how to assess the potential for violence and respond with a diverse set of interpersonal tools and strategies. \n\n\n\n\n\n\n\n\n\n\n\nLearning Objectives\nUpon completion\, participants should be able to: \n\nExplore the importance of using a trauma-informed approach in the de-escalation process\nIdentify common trauma responses and your role in escalation\nUnderstand the importance of emotion regulation in successful de-escalation\nImplement a practical de-escalation framework\nReview and practice de-escalation strategies\n\n\n\nMethod of Delivery\nPresentation\, video\, case study exercises\, experiential practice\, personal reflection\, and small group discussions. \n\n*Please allow only the registered individual(s) to view the materials. \nNote: An e-manual for this workshop is included in purchase. \n\n\n\n\nSome of the Topics Included\n\nA Trauma-Informed Approach\nPutting Trauma Responses in Context\nEmotion Regulation and the Triune Brain\nThe Impacts of Emotionally Heightened Situations\nCo-Regulation\nOverview of Violence\nBehaviours of Concern and Enablers of Violence\nRating Your Workplace Risk Levels\nThe De-escalation Process: Awareness\, Connection\, Problem-Solving\, Closing\nPromoting Strategies for Whole-Brain Integration\nWhen and How to Disengage\nPractice Scenarios\nSpecial Considerations for Unique Situations\n\n\n\nTarget Audience\nThis is an introductory-intermediate level workshop for anyone who wants to learn trauma-informed interpersonal strategies to de-escalate emotionally heightened situations and prevent violence. \n\n\nTerms & Conditions\nView our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop. \nThe fees above are for a live event and do not include any copyright or licensing fees for creating recordings or reproductions of the workshop. Participants may not use AI tools or other technology to capture\, transcribe\, or replicate facilitator content without prior written consent. Exceptions may be granted for accessibility purposes—please contact us in advance to discuss accommodations. \nThis is a live virtual event\, please check your system requirements prior to registering. \nParticipants will receive the Zoom meeting login details and information about viewing the live virtual workshop by email 3-4 calendar days prior to the date of the event. \nPlease note\, payment is required in order to receive the login details.
URL:https://lsnl.ca/event/de-escalating-potentially-violent-situations-13/
LOCATION:Online
CATEGORIES:Continuing Professional Development
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/St_Johns:20270112T100000
DTEND;TZID=America/St_Johns:20270112T130000
DTSTAMP:20261001T152535Z
CREATED:20261001T152535Z
LAST-MODIFIED:20261001T152535Z
UID:29101-1799748000-1799758800@lsnl.ca
SUMMARY:Time Management
DESCRIPTION:Most of us have experienced the feeling that there is not enough time to do everything we need to do. Our workplaces demand productive employees\, and the ability to manage time well greatly affects the amount and quality of work we are able to produce. Developing effective skills in time management empowers people to deal with the conflicting priorities faced every day. This workshop teaches skills for setting priorities\, getting organized\, and achieving goals. Participants will learn to optimize their time and enhance their ability to deliver results. \n\n\n\n\n\n\n\n\n\n\n\nLearning Objectives\nUpon completion\, participants should be able to: \n\nReflect on current time management beliefs and practices.\nIdentify time wasters and how to manage these in the flow our workday\nDevelop strategies to improve our time management\n\n\n\nMethod of Delivery\nPresentation\, video\, personal reflection\, small and large group discussions\, delivered electronically. \n\n*Please allow only the registered individual(s) to view the materials. \nNote: An e-manual for this workshop is included in purchase. \n\n\n\n\nSome of the Topics Included\n\n\n\nWhat Successful Time Management Requires\nTime Management Self Assessment\nCommon Time Wasters\nIdentifying Your Barriers to Productivity\nCreating New Habits\nDealing with Procrastination\nGetting and Staying Organized\nPrioritizing and Taking Action\n\n\n\nTarget Audience\nThis is an introductory level workshop designed to help individuals better manage their time\, acquire organizational skills\, and pursue goals. \n\n\nTerms & Conditions\nView our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop. \nThe fees above are for a live event and do not include any copyright or licensing fees for creating recordings or reproductions of the workshop. Participants may not use AI tools or other technology to capture\, transcribe\, or replicate facilitator content without prior written consent. Exceptions may be granted for accessibility purposes—please contact us in advance to discuss accommodations. \nThis is a live virtual event\, please check your system requirements prior to registering. \nParticipants will receive the Zoom meeting login details and information about viewing the live virtual workshop by email 3-4 calendar days prior to the date of the event. \nPlease note\, payment is required in order to receive the login details.
URL:https://lsnl.ca/event/time-management/
LOCATION:Online
CATEGORIES:Continuing Professional Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20270113
DTEND;VALUE=DATE:20270116
DTSTAMP:20261001T145131Z
CREATED:20261001T145131Z
LAST-MODIFIED:20261001T145131Z
UID:29077-1799798400-1800057599@lsnl.ca
SUMMARY:Intermediate Family Law Mediation
DESCRIPTION:Limited enrolment. Register early to avoid disappointment! \nPlease note: This course will not be added to Courses on Demand. Courses involving professional speakers and skills-based workshops generally do not get added to Courses on Demand. \nWho should attend: All those wishing to enhance their mediation skills and understanding. This course is essential for new family mediators. \nLearning level: Intermediate/Advanced \nThe third course in CLEBC’s Family Law Mediation curriculum\, this program will give you a better understanding of family dynamics and power in mediation. You will also learn about process design options and have the opportunity to enhance your interview skills through role-play and exercises. \nFinally\, you will hear about how to document and record sessions\, agreements\, and memorandums of understanding to give you a better understanding of the nature and source of conflict in the context of family dispute resolution\, as well as the role and objectives of a mediator. \nFor those wishing to become Family Law Mediators under the Family Law Act\, this is the third of four courses in our 80-hour curriculum. \nThis course will count for 24 hours of mediation training and will include exercises and role-plays in mediation settings. \nPlease note: This course is offered remotely through a Zoom platform. A device equipped with a camera and microphone will be required to participate. \nPrerequisites: Introduction to Family Dispute Resolution\, and Family Law Mediation Fundamentals or equivalent training. \n1. Introduction to Family Dispute Resolution\nThursday and Friday\, September 24 and 25\, 2026 \n2. Family Violence Screening Training\nThursday and Friday\, October 22 and 23\, 2026 \n3. Family Law Mediation Fundamentals\nWednesday\, Thursday\, and Friday\, November 4\, 5\, and 6\, 2026 \n4. Intermediate Family Law Mediation\nWednesday\, Thursday\, and Friday\, January 13\, 14\, and 15\, 2027 \n5. Advanced Family Mediation\nThursday and Friday\, April 15 and 16\, 2027
URL:https://lsnl.ca/event/intermediate-family-law-mediation/
LOCATION:Online
CATEGORIES:Continuing Professional Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20270119
DTEND;VALUE=DATE:20270120
DTSTAMP:20261001T152655Z
CREATED:20261001T152655Z
LAST-MODIFIED:20261001T152655Z
UID:29103-1800316800-1800403199@lsnl.ca
SUMMARY:Emotional Intelligence Knowing and Using Our Emotions to Thrive at Work
DESCRIPTION:Emotions are powerful and can be challenging to define\, yet they play a crucial role in our interactions and well-being. Emotional intelligence is the ability to understand and manage our own emotions\, as well as recognize and influence the emotions of others. \nThis workshop explores the importance of emotional intelligence in the workplace\, giving you the tools to enhance your emotional awareness and communication skills. Through self-assessment and skill development exercises\, you will learn to identify and articulate your own emotions\, constructively respond to the emotions of others\, and create an environment where everyone feels heard and understood. You will gain practical skills to improve your emotional intelligence\, leading to better relationships and more effective leadership. \n\n\n\n\n\n\n\n\n\n\n\nLearning Objectives\nUpon completion\, participants should be able to: \n\nDefine emotional intelligence\nRecall the five skill areas of emotional intelligence: self-awareness\, emotional regulation\, noticing others\, social facilitation\, engagement balancing\nPractice associating their own physical sensations with named emotions\nStrengthen their own emotional intelligence using exercises they have practiced during the workshop\nApply their understanding of emotional intelligence to reading the emotions of others and facilitating desired outcomes in practical workplace scenarios\n\n\n\nMethod of Delivery\nPresentation\, video\, case study exercises\, experiential practice\, personal reflection\, delivered electronically \n\n*Please allow only the registered individual(s) to view the materials. \nNote: An e-manual for this workshop is included in purchase. \n\n\n\n\nSome of the Topics Included\n\nWhat Emotional Intelligence Is\nWhy Emotional Intelligence Matters\nThe Importance of Emotional Intelligence in the Workplace\nThe Five Skills of Emotional Intelligence (S.E.N.S.E.): Self-Awareness\, Emotion Regulation\, Noticing Others\, Social Facilitation\, Engagement Balancing\n\n\n\nTarget Audience\nThis is an introductory-intermediate level workshop. \n\n\nTerms & Conditions\nView our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop. \nThe fees above are for a live event and do not include any copyright or licensing fees for creating recordings or reproductions of the workshop. Participants may not use AI tools or other technology to capture\, transcribe\, or replicate facilitator content without prior written consent. Exceptions may be granted for accessibility purposes—please contact us in advance to discuss accommodations. \nThis is a live virtual event\, please check your system requirements prior to registering. \nParticipants will receive the Zoom meeting login details and information about viewing the live virtual workshop by email 3-4 calendar days prior to the date of the event. \nPlease note\, payment is required in order to receive the login details.
URL:https://lsnl.ca/event/emotional-intelligence-knowing-and-using-our-emotions-to-thrive-at-work-9/
LOCATION:Online
CATEGORIES:Continuing Professional Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20270126
DTEND;VALUE=DATE:20270127
DTSTAMP:20261001T152802Z
CREATED:20261001T152802Z
LAST-MODIFIED:20261001T152802Z
UID:29105-1800921600-1801007999@lsnl.ca
SUMMARY:Difficult Conversations: Strategies for Challenging Discussions
DESCRIPTION:Whether sharing bad news with a client\, providing corrective action\, or talking with a colleague about an uncomfortable issue\, difficult conversations are typically stressful and often take a large mental and emotional toll. Many people avoid difficult conversations for these reasons\, or find themselves ill prepared when they must have them. Yet\, the ability to handle difficult conversations respectfully and professionally is one of the most important skills for success in the workplace. This workshop will review the key elements of preparing for\, conducting\, and concluding difficult conversations. Participants will leave with a set of tools to help ensure that difficult conversations are productive\, professional\, and respectful for all involved. \n\n\n\n\n\n\n\n\n\n\n\nLearning Objectives\nUpon completion\, participants should be able to: \n\nDescribe how to prepare for the next difficult conversation you encounter\nIdentify when and how to conduct a difficult conversation\nList some tools to help you in your difficult conversations\n\n\n\nMethod of Delivery\nPresentation\, video\, case study exercises\, experiential practice\, personal reflection\, delivered electronically \n\n*Please allow only the registered individual(s) to view the materials. \nNote: An e-manual for this workshop is included in purchase. \n\n\n\n\nSome of the Topics Included\n\nTypes of Difficult Conversations\nOur Natural Responses to Difficult Conversations\nDetermining if a Conversation is Necessary\nHow to Stop Avoiding the Interaction\nHow to Prepare for the Difficult Conversation\nKey Skills and Strategies for Engaging\nWhat to Do If They Won’t Engage\nConcluding the Conversation\nKeys for Delivering Bad News\nHow to be Open to Receiving the Difficult Conversation\n\n\n\nTarget Audience\nThis is an introductory-intermediate level workshop applicable to both employees and managers. \n\n\nTerms & Conditions\nView our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop. \nThe fees above are for a live event and do not include any copyright or licensing fees for creating recordings or reproductions of the workshop. Participants may not use AI tools or other technology to capture\, transcribe\, or replicate facilitator content without prior written consent. Exceptions may be granted for accessibility purposes—please contact us in advance to discuss accommodations. \nThis is a live virtual event\, please check your system requirements prior to registering. \nParticipants will receive the Zoom meeting login details and information about viewing the live virtual workshop by email 3-4 calendar days prior to the date of the event. \nPlease note\, payment is required in order to receive the login details.
URL:https://lsnl.ca/event/difficult-conversations-strategies-for-challenging-discussions-7/
LOCATION:Online
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20270225
DTEND;VALUE=DATE:20270226
DTSTAMP:20261001T152955Z
CREATED:20261001T152955Z
LAST-MODIFIED:20261001T152955Z
UID:29107-1803513600-1803599999@lsnl.ca
SUMMARY:Breaking Stigmas: Understanding and Supporting Mental Health
DESCRIPTION:Mental health affects everyone. One in five people will experience a mental health challenge\, and chances are you know someone who’s struggling. That’s why it’s so important to know how to help. When you can spot the signs early and offer support\, you can make a real difference in someone’s well-being. \nIn this workshop\, you’ll learn what impacts mental health\, get a simple overview of common mental health conditions in adults\, and discover practical ways you can support others. You’ll also explore strategies to create more inclusive spaces and help break down the stigma around mental health. \n\n\n\n\n\n\n\n\n\n\n\nLearning Objectives\nUpon completion\, participants should be able to: \n\nExplain the difference between mental illness and mental health\nList common mental illnesses\nDescribe symptoms of common mental illnesses\nApply practical strategies to support individuals experiencing mental illness\n\n\n\nMethod of Delivery\nPresentation\, video\, personal reflection\, delivered electronically \n\n*Please allow only the registered individual(s) to view the materials. \nNote: An e-manual for this workshop is included in purchase. \n\n\n\n\nSome of the Topics Included\n\nWhat Contributes to Poor Mental Health\nStigma and Myths About Mental Illness\nIllness as Influence\, Not Identity\nA Review of Mental Illnesses\nMental Health Concerns and Addictions\nMental Health Concerns and Suicide\nSigns That Someone May Be Struggling\nCreating a Supportive Environment\nFinding a Qualified Counsellor\nTips for Supporting Those That May Be Struggling\n\n\n\nTarget Audience\nThis is an introductory-intermediate level workshop applicable to anyone wanting to learn more about mental health\, including employees and managers. \n\n\nTerms & Conditions\nView our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop. \nThe fees above are for a live event and do not include any copyright or licensing fees for creating recordings or reproductions of the workshop. Participants may not use AI tools or other technology to capture\, transcribe\, or replicate facilitator content without prior written consent. Exceptions may be granted for accessibility purposes—please contact us in advance to discuss accommodations. \nThis is a live virtual event\, please check your system requirements prior to registering. \nParticipants will receive the Zoom meeting login details and information about viewing the live virtual workshop by email 3-4 calendar days prior to the date of the event. \nPlease note\, payment is required in order to receive the login details.
URL:https://lsnl.ca/event/breaking-stigmas-understanding-and-supporting-mental-health-2/
LOCATION:Online
CATEGORIES:Continuing Professional Development
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/St_Johns:20270304T100000
DTEND;TZID=America/St_Johns:20270304T130000
DTSTAMP:20261001T153124Z
CREATED:20261001T153124Z
LAST-MODIFIED:20261001T153124Z
UID:29109-1804154400-1804165200@lsnl.ca
SUMMARY:Neurodiversity at Work: Embracing Strengths and Navigating Barriers
DESCRIPTION:View our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop. \nThe fees above are for a live event and do not include any copyright or licensing fees for creating recordings or reproductions of the workshop. Participants may not use AI tools or other technology to capture\, transcribe\, or replicate facilitator content without prior written consent. Exceptions may be granted for accessibility purposes—please contact us in advance to discuss accommodations. \nThis is a live virtual event\, please check your system requirements prior to registering. \nParticipants will receive the Zoom meeting login details and information about viewing the live virtual workshop by email 3-4 calendar days prior to the date of the event. \nPlease note\, payment is required in order to receive the login details.
URL:https://lsnl.ca/event/neurodiversity-at-work-embracing-strengths-and-navigating-barriers-5/
LOCATION:Online
CATEGORIES:Continuing Professional Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20270415
DTEND;VALUE=DATE:20270417
DTSTAMP:20261001T145750Z
CREATED:20261001T145750Z
LAST-MODIFIED:20261001T145750Z
UID:29082-1807747200-1807919999@lsnl.ca
SUMMARY:Advanced Family Mediation - Dealing with Difficult Issues in Family Mediation
DESCRIPTION:Thursday and Friday\, April 15 and 16\, 2027\n9:00 am – 5:30 pm (both days)\nattend via webinar \nLimited enrolment. Register early to avoid disappointment! \nPlease note: This course will not be added to Courses on Demand.  Courses involving professional speakers and skills-based workshops generally do not get added to Courses on Demand. \nWho should attend: All those wishing to enhance their mediation skills and understanding. This course is essential for new family mediators. \nLearning level: Advanced \nThe fourth and final course in CLEBC’s Family Law Mediation curriculum\, this program will focus on issues such as bias and impartiality\, ethical issues in mediation\, high-conflict personalities\, culture\, co-mediation\, and multiparty disputes. \nFor those wishing to become Family Law Mediators under the Family Law Act\, this is the final course in our 80-hour curriculum. \nThis course will count for 16 hours of mediation training and will include exercises and role-plays in mediation settings. \nPlease note: This course is offered remotely through a Zoom platform. A device equipped with a camera and microphone will be required to participate. \nPrerequisites:\n \n\nIntroduction to Family Dispute Resolution or equivalent training\nFamily Law Mediation Fundamentals or equivalent training\nLevel 2 – Intermediate Family Law Mediation or equivalent training\n\nThis course would be the appropriate course for those who have completed Family Law Mediation Levels 1\, 2 & 3 under our previous curriculum design.
URL:https://lsnl.ca/event/advanced-family-mediation-dealing-with-difficult-issues-in-family-mediation/
LOCATION:Online
CATEGORIES:Continuing Professional Development
END:VEVENT
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