Dealing with Difficult People
2026-06-24 | Online
We all encounter people we find difficult, and conversations with them often leave us feeling drained, stressed, or frustrated. This workshop explores what’s really happening beneath the surface of these interactions and provides practical strategies for shifting the dynamic toward more productive outcomes.
In addition to exploring general patterns of difficult behaviour, you will learn how to navigate bullying, pathological forms of intimidation, and chronic passive-aggressiveness or resistance.
After this workshop, you will know how to recognize these patterns early, manage your own responses, and adapt your communication strategies to reduce conflict and foster healthier interactions. This is an opportunity to build your self-awareness and develop personalized approaches to effectively deal with a range of challenging behaviours.

Learning Objectives
Upon completion, participants should be able to:

Identify and interpret difficult behaviours
Examine your personal dynamics with difficult people
Choose how to navigate difficult interactions
Develop strategic responses based on specific behaviour types
Apply self-awareness to leverage influence

Method of Delivery
Presentation, case studies, small group discussions, experiential practice, personal reflection, delivered electronically.

*Please allow only the registered individual(s) to view the materials.
Note: An e-manual for this workshop is included in purchase.

Some of the Topics Included

What Makes Someone “Difficult”?
Shift Judgement to Curiosity
The Cycle of Escalating Difficult Behaviour
Strategies for Dealing with Common Bullying Behaviour
Strategies for Dealing with Pathological Bullying Behaviour
Skills for Dealing with Passive-Aggression and Resistance

Target Audience
This workshop is for anyone who regularly deals with challenging people and wants practical strategies to respond more effectively. Ideal for professionals in leadership, HR, education, healthcare, or customer service, it equips you to recognize difficult behaviour patterns, manage your own responses, and shift unproductive dynamics.
Whether you’re facing bullying, passive-aggressiveness, or ongoing resistance, you will gain tools to stay grounded, set healthy boundaries, and focus on what you can influence.
If you’ve ever left an interaction feeling frustrated or drained, this training will help you approach those situations with greater clarity, confidence, and control.

Terms & Conditions
View our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop.
The fees above are for a live event and do not include any copyright or licensing fees for creating recordings or reproductions of the workshop. Participants may not use AI tools or other technology to capture, transcribe, or replicate facilitator content without prior written consent. Exceptions may be granted for accessibility purposes—please contact us in advance to discuss accommodations.
This is a live virtual event, please check your system requirements prior to registering.
Participants will receive the Zoom meeting login details and information about viewing the live virtual workshop by email 3-4 calendar days prior to the date of the event.
Please note, payment is required in order to receive the login details.

Management and Supervision: The Crucial Skills
2026-06-30 | Online
One of the most difficult and often overlooked aspects of moving into a supervisory or management position is developing the skills necessary to truly manage people. Without intentional training, many new managers are left to figure things out on their own – for better or worse. Like all skills, effective management and supervisory skills must be learned. This workshop presents the crucial skills for managing employment relationships from beginning to end, with particular focus on hiring and performance management. Participants will also consider how their communication and personal approach to management affects the people they lead.

Learning Objectives
Upon completion, participants should be able to:

To appreciate the critical role of management and supervision in creating healthy workplaces
To understand their own management style and how that may affect those they supervise
How to hire and initiate the employment relationship to create the best chance of generating engagement
How to manage the employment relationship through performance management practices
How to initiate discipline in ways that are respectful and dignified for all parties

Method of Delivery
Presentation, video, case study examples, experiential practice, personal reflection, delivered electronically.

Some of the Topics Included

The Role of Management
Essential Management Aptitudes and Skills
Management Styles Assessment
How to Adapt Your Management Style
Hiring New Employees for Talent and Fit
Managing Employee Performance
Writing Objective Performance Evaluations
Stages of Progressive Discipline
Terminating the Employment Relationship

Target Audience
This is an introductory-intermediate level workshop for leaders, managers and supervisors, and anyone who is a leader within an organization.

Terms & Conditions
View our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop.
This is a live virtual event, please check your system requirements prior to registering.
Participants will receive the Zoom meeting login details and information about viewing the live virtual workshop by email 3-4 calendar days prior to the date of the event.
Please note, payment is required in order to receive the login details.

Trainer: Lana Nogue
Lana is an accomplished leadership and team development professional, with more than 25 years of experience in building successful teams and implementing effective systems across organizations. With a deep understanding of organizational development, strategic planning, and communication protocols, Lana excels at mentoring and coaching partnerships. Drawing from professional certifications like the Alberta Superintendent Leadership Quality Standard Certification and the Business Executive Education Course, Lana understands the challenges faced by today’s leaders. Through her practical and trusted approach, Lana helps organizations achieve their priorities and desired outcomes, and she enjoys engaging session participants in reflective and personalized learning.

Managing Difficult Phone Calls
2026-07-07 | Online
Handling difficult interactions on the phone is a challenging task, especially if the caller is in a heightened state of emotion. For many, the ability to navigate difficult phone conversations with respect and professionalism is an essential workplace skill. This workshop is designed to provide practical strategies for dealing with clients and customers over the phone who are in a heightened emotional state. Participants will learn over-the-phone techniques for de-escalating anger, resolving conflict, and communicating effectively.

Learning Objectives
Upon completion, participants should be able to:

Apply effective listening skills to enhance understanding
Support emotionally heightened clients over the phone
Problem-solve with clients for best outcomes
Demonstrate a plan for delivering bad news

Method of Delivery
Presentation, video, experiential practice, personal reflection, delivered electronically.

Some of the Topics Included

The Complexity of Phone Communication
Qualities of a Skilled Communicator
Key Skills for the Phone – Tone, Volume, and Inflection
Communication Style Test
Practical Tips for Calming the Distressed Person
Identifying and Prioritizing Issues Raised
Delivering Bad News
Effective Notetaking
Politely Ending the Conversation

Target Audience
This is an introductory-intermediate level workshop.

Terms & Conditions
View our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop.
This is a live virtual event, please check your system requirements prior to registering.

Trainer: Christina Reimer
Christina has a diverse background as a leadership trainer, director and team building and conflict resolution facilitator. With a PhD in religion, she teaches university courses on ethics, the world’s major religions, and other topics. Christina has travelled extensively and worked internationally for non-profit organizations that focus on peace-building and community development. She values workplaces that promote diversity and equity and strive to resolve corporate and interpersonal conflict in productive ways. She believes that communicating well is one of the keys to creating healthy working environments. Christina has an enthusiastic and engaging presentation style and uses storytelling and humour to make workshops interesting as well as informative.

Change Management: A Leader's Guide
2026-07-21 | Online
Organizational change efforts stall when leadership forgets to focus on the impact change will have on employees. Managing the “people side” of change is often the most challenging and critical component of organizational transformation. Getting people engaged in the change will greatly enhance the likelihood of new structures and approaches being implemented successfully. This workshop focuses on the development of competencies that will provide a foundation for the “what,” “why,” and “how” of managing people during organizational change.

Learning Objectives
Upon completion, participants should be able to:

Identify the challenges associated with organizational change and explain strategies that improve the likelihood of successful change.
Develop knowledge and skills needed to lead change effectively.
Apply practical approaches to change using tools and templates tailored to your organization.

Method of Delivery
Presentation, video, case study exercises, personal reflection, delivered electronically.

*Please allow only the registered individual(s) to view the materials.
Note: An e-manual for this workshop is included in purchase.

Some of the Topics Included

The Change Management Process
The Four Stages of Change Management
Managing Resistance
Barriers to Successful Change
Change Process Roles
Introducing Change to Others
Communicating Change
Evaluations Change Efforts
Considerations Related to Sustaining Change

Target Audience
This workshop is intermediate level workshop and will benefit leaders, managers, supervisors, human resource personnel, and anyone managing change.

Terms & Conditions
View our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop.
The fees above are for a live event and do not include any copyright or licensing fees for creating recordings or reproductions of the workshop. Participants may not use AI tools or other technology to capture, transcribe, or replicate facilitator content without prior written consent. Exceptions may be granted for accessibility purposes—please contact us in advance to discuss accommodations.
This is a live virtual event, please check your system requirements prior to registering.
Participants will receive the Zoom meeting login details and information about viewing the live virtual workshop by email 3-4 calendar days prior to the date of the event.
Please note, payment is required in order to receive the login details.

Facilitator: Ken Harkness
Ken is a Certified Executive Coach, consultant, and senior leader with over 20 years of experience helping leaders and teams achieve meaningful change. He has a strong background in leadership development, organizational change management, and process improvement. As a Professional Certified Coach through the International Coaching Federation, Ken has supported leaders at all levels to improve performance and alignment across teams, helping them figure out where they need to go and move past what is getting in the way. As a trainer and coach, Ken enjoys connecting with people who have a passion for learning and a willingness to take on challenges that create personal growth.

Leadership and Management Certificate Program
2026-08-17 - 2026-08-21 | Online
Are you a leader or manager who wants to set the tone and create a culture of performance in your organization? You have a pivotal role in your workplace, which is why it’s important to take the time to refine your leadership competencies and build new skills. This program explores a leader’s role in influencing, motivating, and inspiring others, as well as management’s role in directing and organizing their teams.

Method of Delivery
Presentation, experiential practice, case study exercises, personal reflection, and small group discussions.

Note: An e-manual for this workshop is included in purchase.

he Topics Included

Creating a Personal Set of Leadership Goals
Distinguishing Between Managing and Leading
Understanding the Importance and Role of Leadership and Management
Identifying Your Leadership Style
Practicing and Honing Coaching Skills
Assessing the Impact of Workplace Culture on Employee Engagement
Recognizing a Leader’s Role in Supporting Individual and Team Development
Offering Support and Responding Appropriately to Mental Health Concerns

Target Audience
This certificate program is an introductory-intermediate level program for leaders, managers and supervisors, and anyone who is a leader within an organization looking to build their leadership influence and skills.

Terms & Conditions
View our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop.
The fees above are for a live event and do not include any copyright or licensing fees for creating recordings or reproductions of the workshop. Participants may not use AI tools or other technology to capture, transcribe, or replicate facilitator content without prior written consent. Exceptions may be granted for accessibility purposes—please contact us in advance to discuss accommodations.
This is a live virtual event, please check your system requirements prior to registering.
Participants will receive the Zoom meeting login details and information about viewing the live virtual workshop by email 3-4 calendar days prior to the date of the event.
Please note, payment is required in order to receive the login details.

Facilitator: Chris Downey
Chris is a leadership and organizational development professional with over 25 years of experience working in the private and public sectors. He has developed and executed strategies and succession plans for a variety of workplaces and approaches organizational planning with practicality in mind. He recognizes the importance of setting a strategic vision and subsequent plans that connect with all stakeholders in a meaningful way. Through his extensive experience in operations, compliance, and organizational development, he has gained a diverse skill set which has shaped how he approaches coaching leaders and working with teams. Read blogs written by Chris here.

Facilitator: Lana Nogue
Lana is an accomplished leadership and team development professional, with more than 25 years of experience in building successful teams and implementing effective systems across organizations. With a deep understanding of organizational development, strategic planning, and communication protocols, Lana excels at mentoring and coaching partnerships. Drawing from professional certifications like the Alberta Superintendent Leadership Quality Standard Certification and the Business Executive Education Course, Lana understands the challenges faced by today’s leaders. Through her practical and trusted approach, Lana helps organizations achieve their priorities and desired outcomes, and she enjoys engaging session participants in reflective and personalized learning.

Access, Privacy, Security, and Information Management Conference 2026
2026-11-26 - 2026-11-27
Get Ready for APSIM 2026!
The APSIM Conference is returning to St. John’s, Newfoundland and Labrador on November 26 and 27, 2026! This two-day in-person event will take place at the Health Innovation Acceleration Centre, bringing together access, privacy, security, and information management professionals for an unparalleled cross-disciplinary experience.
Mark your calendars and save the dates! Registration opens in September 2026, so keep an eye on our website and secure your spot early. You will not want to miss it!
For the latest updates and information about APSIM, please visit the Conference’s official websiteOpens in new window.
What is APSIM?
The Access, Privacy, Security, and Information Management (APSIM) Conference is a conference that brings together members of the Newfoundland and Labrador access, privacy, information security, and information management communities to undertake professional development, promote collaboration, and build awareness of the overlap and interplay between these various disciplines. The goal is to facilitate the ability to assist each other in managing, protecting, and securing information.
Who should attend APSIM?
APSIM is intended for individuals working within the public sector, health care community, and others with a professional interest in access, privacy, security, and information management issues. This conference aims to help attendees improve their knowledge on the subject matter, network, and learn about the interconnectivity of the disciplines.
Invitation for Submissions
The Access, Privacy, Security, and Information Management (APSIM) Conference Committee is inviting submissions for speaker proposals for the 2026 APSIM Conference, taking place November 26–27, 2026, in St. John’s, Newfoundland and Labrador.
The Access, Privacy, Security, and Information Management (APSIM) Conference is a two-day, in-person professional development event that brings together professionals from across the access, privacy, security, and information management communities. The conference provides a unique, cross-disciplinary forum to explore emerging issues, share expertise, and build awareness of the overlap and interplay between these fields.
Interested speakers are invited to submit a Speaker Proposal Form for consideration by the APSIM Conference Committee. Submitted proposals will be reviewed, and selected speakers will be invited to present at the conference.
Registration for the conference will open in September 2026.
For more information on the APSIM Conference, please click here.
