The Law Society of Newfoundland and Labrador

Assertive Communication
2025-07-17
Our communication skills and style are essential to positive and productive relations. Effective communication requires us to be clear about our own thoughts and desires, and also to be responsive to those of others. Assertive communicators express ideas and feelings in transparent, open, and direct ways – stating their needs clearly and without defensiveness. In this training, participants will build an awareness of their communication patterns and learn to deal confidently with people around them. This workshop is fun, meaningful, and highly effective for improving communication awareness and skills.

Learning Objectives
Upon completion, participants should be able to:

Define assertive communication
Practice giving an assertive opinion
Discuss personal boundaries and practice saying no when appropriate
Outline the steps for giving corrective feedback in the form of a DESO script
Identify options for responding to negative feedback

Method of Delivery
Presentation, video, experiential practice, personal reflection, delivered electronically.

Some of the Topics Included

What’s Required for Effective Communication
Assertiveness Self-Assessment
Characteristics of Aggressive and Passive Communicators
Assertive Communicator Characteristics
Assertive Body Language
Guidelines for Offering an Opinion
Strategies for Giving Directions
How to Say “No” Assertively
Skills for Making Requests
Giving Corrective Feedback
Dealing with Difficult Responses

Target Audience
This is an introductory-intermediate level workshop.

Terms & Conditions
View our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop.
This is a live virtual event, please check your system requirements prior to registering.
Participants will receive the Zoom meeting login details and information about viewing the live virtual workshop by email 3-4 calendar days prior to the date of the event.
Please note, payment is required in order to receive the login details.

Trainer: Jessica Antony
Jessica is a communications specialist with over a decade of experience helping others share their stories, with a focus on collaborative communication, editorial development, and content creation. She has a bachelor’s degree in Rhetoric and Communications and a master’s degree in Media Studies. Jessica facilitates workshops on leadership, communication skills, and content creation, and has been teaching in the Department of Rhetoric, Writing, and Communications at the University of Winnipeg since 2009. In all her work, she is committed to developing and maintaining trusting relationships, with an attention to cultural differences, working styles, and mutual goals. Jessica is enthusiastic about helping people strengthen their ability to communicate clearly, respectfully, and with ease. She is a dynamic and engaging facilitator who is enthusiastic about understanding people’s communication styles and approaches to help them improve their capacity to effectively and respectfully communicate with those around them. Read blogs written by Jessica here.

Managing Difficult Phone Calls
2025-07-21 | Online
Handling difficult interactions on the phone is a challenging task, especially if the caller is in a heightened state of emotion. For many, the ability to navigate difficult phone conversations with respect and professionalism is an essential workplace skill. This workshop is designed to provide practical strategies for dealing with clients and customers over the phone who are in a heightened emotional state. Participants will learn over-the-phone techniques for de-escalating anger, resolving conflict, and communicating effectively.

Learning Objectives
Upon completion, participants should be able to:

Apply effective listening skills to enhance understanding
Support emotionally heightened clients over the phone
Problem-solve with clients for best outcomes
Demonstrate a plan for delivering bad news

Method of Delivery
Presentation, video, experiential practice, personal reflection, delivered electronically.

*Please allow only the registered individual(s) to view the materials.
Note: An e-manual for this workshop is included in purchase.

Some of the Topics Included

The Complexity of Phone Communication
Qualities of a Skilled Communicator
Key Skills for the Phone – Tone, Volume, and Inflection
Communication Style Test
Practical Tips for Calming the Distressed Person
Identifying and Prioritizing Issues Raised
Delivering Bad News
Effective Notetaking
Politely Ending the Conversation

Target Audience
This is an introductory-intermediate level workshop.
Terms & Conditions

View our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop.
This is a live virtual event, please check your system requirements prior to registering.
Participants will receive the Zoom meeting login details and information about viewing the live virtual workshop by email 3-4 calendar days prior to the date of the event.
Please note, payment is required in order to receive the login details.

Trainer: Christina Reimer

Christina has a diverse background as a leadership trainer, director and team building and conflict resolution facilitator. With a PhD in religion, she teaches university courses on ethics, the world’s major religions, and other topics. Christina has travelled extensively and worked internationally for non-profit organizations that focus on peace-building and community development. She values workplaces that promote diversity and equity and strive to resolve corporate and interpersonal conflict in productive ways. She believes that communicating well is one of the keys to creating healthy working environments. Christina has an enthusiastic and engaging presentation style and uses storytelling and humour to make workshops interesting as well as informative.

Youth Justice Camp: St. John's
2025-07-23 - 2025-07-25

Young Lawyer Professional Development and Mingle Event
2025-07-25 12:30 - 17:00 (America/St_Johns)
We’ve never done anything like this before – and we’re excited to bring young lawyers together for an in-person afternoon of professional development, connection, and fun on Friday, July 25!
We’re going straight to the source on the do’s and don’ts of the provincial courtroom. Chief Judge Robin Fowler will lead a session on courtroom etiquette, offering practical insights from the bench. Whether you’re preparing for your first appearance or looking for a timely refresher, this is your chance to learn what to expect and ask the Chief Judge your questions directly.
We’ll kick off the afternoon with lunch and a presentation from Lawyers Financial, covering how to set yourself up for financial success as you transition from law school into practice- navigating things like loans, unexpected time off, parental leave, and more.
And to wrap things up (arguably the best part), we’re ending the day with a young lawyer meet and mingle, a great opportunity to expand your network and enjoy a beverage on us.
Here’s what’s on the agenda:
12:30 PM – Check-in
12:45 PM – Lunch & Financial literacy presentation by Lawyers Financial
⚖️ Courtroom Etiquette with Chief Judge Fowler – an invaluable opportunity for facetime and practical insight
3:00–5:00 PM – Young Lawyer Meet & Mingle (refreshments on us!)
Free for members, articling clerks, & law students
$20 plus tax for non-members
Includes lunch and refreshments
Register now here
Questions? Email Robyn at cba-nl@cba.org

Atlantic Immigrant Career Loan Fund Online Information Session
2025-07-28 18:00 - 19:00 | Online
On July 28th, join us for a one-hour webinar at 6:00 p.m. ADT to learn about the Atlantic Immigrant Career Loan Fund (AICLF). This ISANS-led initiative can help immigrants with permanent resident status or Canadian citizenship obtain training and certification in their chosen fields or related fields in their new home provinces.
During this event, you will learn:

Who is eligible for the AICLF
What costs the AICLF can cover
The kinds of programs the AICLF can help pay for
How the AICLF is funded and how it is administered across Atlantic Canada
Why the AICLF is a better choice for immigrants in Atlantic Canada than funding through a private institution on their own

During and after the presentation, you can also ask any questions you might have about AICLF.
Registration and attendance details:

Register for the event by filling in this form.
The registration deadline is 5 pm ADT July 25th.
You will receive a link to the meeting before the event.

For more information, please contact: Ken Partridge | kpartridge@isans.ca
Monday, July 28
6:00 – 7:00 pm ADT

Emotional Intelligence: Knowing and Using Our Emotions to Thrive at Work
2025-07-30 | Online
Emotions are powerful and can be challenging to define, yet they play a crucial role in our interactions and well-being. Emotional intelligence is the ability to understand and manage our own emotions, as well as recognize and influence the emotions of others.

This workshop explores the importance of emotional intelligence in the workplace, giving you the tools to enhance your emotional awareness and communication skills. Through self-assessment and skill development exercises, you will learn to identify and articulate your own emotions, constructively respond to the emotions of others, and create an environment where everyone feels heard and understood. You will gain practical skills to improve your emotional intelligence, leading to better relationships and more effective leadership.

Learning Objectives
Upon completion, participants should be able to:

Define emotional intelligence
Recall the five skill areas of emotional intelligence: self-awareness, emotional regulation, noticing others, social facilitation, engagement balancing
Practice associating their own physical sensations with named emotions
Strengthen their own emotional intelligence using exercises they have practiced during the workshop
Apply their understanding of emotional intelligence to reading the emotions of others and facilitating desired outcomes in practical workplace scenarios

Method of Delivery
Presentation, video, case study exercises, experiential practice, personal reflection, delivered electronically

*Please allow only the registered individual(s) to view the materials.
Note: An e-manual for this workshop is included in purchase.

Some of the Topics Included

What Emotional Intelligence Is
Why Emotional Intelligence Matters
The Importance of Emotional Intelligence in the Workplace
The Five Skills of Emotional Intelligence (S.E.N.S.E.): Self-Awareness, Emotion Regulation, Noticing Others, Social Facilitation, Engagement Balancing

Target Audience
This is an introductory-intermediate level workshop.

Terms & Conditions
View our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop.
This is a live virtual event, please check your system requirements prior to registering.
Participants will receive the Zoom meeting login details and information about viewing the live virtual workshop by email 3-4 calendar days prior to the date of the event.
Please note, payment is required in order to receive the login details.

Trainer: Jocelyne Lalonde
Jocelyne specializes in mental health, wellness, and resilience, and brings 18 years of experience in both public and private spheres to these topics. Jocelyne is dedicated to helping individuals and teams navigate challenges related to mental health such as stress, burnout, and stigma. Jocelyne believes in the power of human connection as a foundational element for improving well-being in the workplace, leading to healthier and more productive organizational cultures. As a facilitator, Jocelyne’s approach emphasizes the importance of fostering inclusive, communicative, and supportive environments where employees can thrive mentally and emotionally. She integrates strengths-based strategies that empower individuals and teams to enhance their mental health and create lasting, positive change. Jocelyne is passionate about making workplaces healthier and more compassionate, helping people build a better work-life balance and, ultimately, a better world.

Mental Health Awareness and Support
2025-08-06 | Online
Mental health concerns will directly impact one in every five people. The remaining four will know a friend, family member, coworker, or acquaintance that struggles with their mental health. Given this prevalence, it is essential that people build capacity to support those with mental health concerns because early identification and support typically lead to continued well-being. This workshop explores factors affecting mental health and provides a general overview of common adult mental illnesses. Most importantly, participants will learn how to be a support and discover strategies for creating more inclusive environments that reduce stigma surrounding mental health.

Learning Objectives
Upon completion, participants should be able to:

Explain the difference between mental illness and mental health
List common adult mental illnesses
Describe symptoms related to poor mental illnesses
Learn practical ways of supporting those with mental illness

Method of Delivery
Presentation, video, personal reflection, delivered electronically

*Please allow only the registered individual(s) to view the materials.
Note: An e-manual for this workshop is included in purchase.

Some of the Topics Included

What Contributes to Poor Mental Health
Stigma and Myths About Mental Illness
Illness as Influence, Not Identity
A Review of Mental Illnesses
Mental Health Concerns and Addictions
Mental Health Concerns and Suicide
Signs That Someone May Be Struggling
Creating a Supportive Environment
Finding a Qualified Counsellor
Tips for Supporting Those That May Be Struggling

Target Audience
This is an introductory-intermediate level workshop applicable to anyone wanting to learn more about mental health, including employees and managers.

Terms & Conditions
View our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop.
This is a live virtual event, please check your system requirements prior to registering.
Participants will receive the Zoom meeting login details and information about viewing the live virtual workshop by email 3-4 calendar days prior to the date of the event.
Please note, payment is required in order to receive the login details.

Trainer: Paula Hutchinson
Paula is an enthusiastic educator, trainer, and consultant, with a rich and varied work background working in schools, community-based non-profits, and clinical settings. She specializes in emotional intelligence, mental health, and working with challenging behaviours in both individuals and teams. Paula believes that everyone should be able to find meaning in their work and relationships, and that only by working together to create sustainable solutions, can individuals, professionals, workplaces, and communities ensure their supports, systems, and policies are responsive and effective for everyone. As a facilitator, she draws on her experience with adult education and learning principles to provide an engaging, practical, and interactive workshop experience.

Youth Justice Camp: Happy Valley-Goose Bay
2025-08-11 - 2025-08-13

Atlantic Immigrant Career Loan Fund Online Information Session
2025-08-11 14:00 - 15:00 | Online
On August 11th, join the Immigrant Services Association of Nova Scotia for a one-hour webinar at 2:00 p.m. ADT to learn about the Atlantic Immigrant Career Loan Fund (AICLF). This ISANS-led initiative can help immigrants with permanent resident status or Canadian citizenship obtain training and certification in their chosen fields or related fields in their new home provinces.
During this event, you will learn:

Who is eligible for the AICLF
What costs the AICLF can cover
The kinds of programs the AICLF can help pay for
How the AICLF is funded and how it is administered across Atlantic Canada
Why the AICLF is a better choice for immigrants in Atlantic Canada than funding through a private institution on their own

During and after the presentation, you can also ask any questions you might have about AICLF.
Registration and attendance details:

Register for the event by filling in this form.
The registration deadline is 5 pm ADT August 8th.
You will receive a link to the meeting before the event.

For more information, please contact: Ken Partridge | kpartridge@isans.ca
Monday, August 11
2:00 – 3:00 pm ADT

Personality Differences in the Workplace
2025-08-12
Personality differences often lead to miscommunication and conflict, which affect both our personal efficiency and team health. Utilizing the ACHIEVE Work Styles Assessment, participants will learn to better understand personality styles that are different from their own. Greater awareness of personality differences leads to improved personal effectiveness and group productivity. Participants will learn strategies for communicating more effectively based on their own personality strengths and the personality-based preferences of others.

Learning Objectives
Upon completion, participants should be able to:

Describe the four work styles
List behaviors associated with the four work styles
Identify blind spots of each of the four work styles
Practice interacting with the four work styles

Method of Delivery
Presentation, video, experiential practice, personal reflection, delivered electronically.

*Please allow only the registered individual(s) to view the materials.
Note: An e-manual for this workshop is included in purchase.

me of the Topics Included

Understanding the Four Work Styles
Breaking the Cycle of Unhealthy Dynamics
Adapting Your Style
Assessing Other Styles
Potential Blind Spots
Strong Teams and Healthy Work Environments

Target Audience
This is an introductory-intermediate level workshop.

Terms & Conditions
View our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop.
This is a live virtual event, please check your system requirements prior to registering.
Participants will receive the Zoom meeting login details and information about viewing the live virtual workshop by email 3-4 calendar days prior to the date of the event.
Please note, payment is required in order to receive the login details.

Trainer: David Jung

David has provided leadership for various non-profit organizations for over 25 years. He has a degree in Philosophy, a diploma in Counselling, a Master of Arts in Christian Counselling, as well as certifications in Conflict Resolution and Mediation. In addition to training with ACHIEVE, he works as ACHIEVE’s Training and Development Specialist. In this role, David provides support to other trainers and ensures that training material reflects the current research in the field and is consistent with ACHIEVE’s core beliefs. He also works in the field of mediation where he volunteers as a Mediator for the court diversion program in Manitoba. In whatever role David finds himself, his passion for motivating people to continue their personal journey of learning and growth shines through. David believes that no matter what our role is in the workplace, we can all continue to grow in our skills to improve our own life and to help improve the lives of others. As a trainer, he is known for his dynamic workshop facilitation that combines humour and real-world application.

Polarizing Conversations: How to Talk About Triggering Topics
2025-08-12 10:00 - 13:00 | Online
Do you want to learn how to maintain relationships when discussing potentially triggering issues? Many people find themselves ill-prepared for these conversations and, as a result, avoid them or feel overwhelmed when they’re happening. This workshop equips you with skills for managing your own emotions and understanding the various dynamics of having polarizing discussions so you can confidently ensure they are productive and respectful. This is helpful for talking about things such as gender and equity, race relations, environmentalism, the pandemic, and remote work. No matter where you might have to discuss a polarizing issue, this workshop teaches you to do so in a way that will leave everyone feeling heard and respected.

Learning Objectives
Upon completion, participants should be able to:

Explain polarizing conversations and their many layers
Identify our natural emotional responses to challenging interactions
Utilize listening and validation to reduce tension
Demonstrate how to set up conversations for success and make people feel safe
Practice skills to engage in conversations about polarizing topics

Method of Delivery
Presentation, case study exercises, experiential practice, and personal reflection, delivered electronically.

*Please allow only the registered individual(s) to view the materials.
Note: An e-manual for this workshop is included in purchase.

Some of the Topics Included

Understanding the Dynamics of Polarizing Topics
Our Natural Responses to Challenging Interactions
Preparing for the Polarized Conversation
Depersonalizing the Conversation
Finding Common Ground
Utilizing Empathy and Validation
How to Help People Feel Safe
Engaging in a Respectful Conversation

Target Audience
This is an introductory-intermediate level workshop applicable to both employees and managers.

Terms & Conditions
View our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop.
This is a live virtual event, please check your system requirements prior to registering.
Participants will receive the Zoom meeting login details and information about viewing the live virtual workshop by email 3-4 calendar days prior to the date of the event.
Please note, payment is required in order to receive the login details.

Trainer: Kristen Deuzeman
Kristen is an Organizational Psychologist who specializes in psychological assessments. She completed her undergraduate degree at the University of Ottawa, and her graduate work at both the University of Ottawa and Concordia University. In addition to training with ACHIEVE, Kristen is the clinical director for a psychological services agency. As a leader, she believes that continuous development and self-awareness is essential to one’s ability to serve others. As a trainer, Kristen combines her experience in organizational psychology and clinical work to enhance self-discovery and skill development for participants. She is a passionate facilitator who uses warmth and humour to create engaging and meaningful workshops. Read blogs written by Kristen here.

Trauma-Informed Care: Building a Culture of Strength
2025-08-19 | Online
Trauma is prevalent in our world and has an impact on many of the people we interact with, including those who engage with our organizations. Compassionate and trauma-informed care is essential to providing effective support and building sustainable services. Based on our book, A Little Book About Trauma-Informed Workplaces, this workshop explores five key principles to integrate a trauma-informed approach throughout the organization. By embracing these principles, participants can better contribute to the positive transformation of individuals and relationships affected by trauma. Becoming trauma-informed creates a sustainable foundation in any setting to promote strength, engagement, and healing.
Please note: This workshop does not provide training related to trauma counselling. If that is what you are looking for, please check out our workshop, Trauma – Counselling Strategies for Healing and Resilience.

Learning Objectives
Upon completion, participants should be able to:

Discuss the prevalence and impact of trauma on individuals and organizations
List five key trauma-informed principles
Describe practical strategies for implementing each of the five trauma-informed principles
Assess their own organization for areas of trauma-informed strengths and weakness
Identify trauma-informed goals to improve service delivery and program planning

Method of Delivery
Presentation, video, case study exercises, personal reflection, delivered electronically.

Some of the Topics Included

Trauma’s Ripple Effect
What Is Trauma-Informed Care?
Building a Trauma-Informed Culture
Understanding Trauma
5 Principles of a Trauma-Informed Approach – Promote Awareness, Shift Attitudes, Provide Choice, Foster Safety, Highlight Strengths
Post-Traumatic Growth and Resilience
Steps for Implementing Principles

Target Audience
This is an introductory-intermediate level workshop intended for anyone interested in learning more about the value of trauma-informed workplaces.

Terms & Conditions
View our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop.
This is a live virtual event, please check your system requirements prior to registering.
Participants will receive the Zoom meeting login details and information about viewing the live virtual workshop by email 3-4 calendar days prior to the date of the event.
Please note, payment is required in order to receive the login details.

Trainer: Leita McInnis
Leita (she/her) is an organizer, advocate, and therapist who supports people impacted by violence, policing, and the criminal (in)justice systems. Drawing on anti-oppressive, transformative, relational, and trauma-informed approaches in her practice, she works to support individuals as they unpack the impacts of systemic oppression and journey towards healing, wholeness, and reclamation. Prioritizing community-led initiatives, group work, and radical community building, Leita is committed to decolonization, resistance, and the de-professionalization of therapy. Her practice focuses on the complexities of violence, dismantling the perpetrator/survivor binary, accountability, repair, and transformation. She has a profound belief that no one is disposable and comes to this work with a commitment to radical compassion, curiosity, and humility. As a trainer, Leita invites participants to reflect on their own experiences, co-creating a learning space where everyone feels comfortable to share their successes. She also provides opportunities to reflect on more difficult experiences, ask questions, and learn practical, relational approaches to supporting others.

Project Management Fundamentals: Turning Ideas into Reality
2025-08-19 10:00 - 13:00 | Online
Turning great ideas into finished projects requires more than good intentions. Utilizing the principles and strategies of project management ensures that a team’s goals are reached on time and within budget. While some may assume being a project manager requires a highly technological skill set or managerial title, it can in fact be learned and carried out by anyone with strong communication and organizational skills. This workshop focuses on the foundations of project management, including the role of a project manager, the life cycle of a project, and an overview of popular project management methodologies that suit a range of organizations and teams.

Learning Objectives
Upon completion, participants should be able to:

Define project management and the role of the project manager
Identify the stages of the project life cycle
Determine the project management methodology best suited to their needs
Create a preliminary project management plan

Method of Delivery
Presentation, individual exercises, reflection, and group discussion, delivered electronically.

*Please allow only the registered individual(s) to view the materials.
Note: An e-manual for this workshop is included in purchase.

Some of the Topics Included

What Is Project Management?
Differences Among Projects, Programs, and Portfolios
Key Roles of a Project Manager
Planning and Managing Tasks
Controlling a Project Budget
Organizational Skills for Effective Project Management
Working with the Project Life Cycle
Using Key Methods Like Agile, Scrum, Waterfall, and Lean
How Organizational Culture Affects Projects
Project Documentation

Target Audience
This workshop is an introductory workshop for anyone wishing to learn the principles, practices, and strategies of project management, which they can apply to their own work.

Terms & Conditions
View our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop.
This is a live virtual event, please check your system requirements prior to registering.
Participants will receive the Zoom meeting login details and information about viewing the live virtual workshop by email 3-4 calendar days prior to the date of the event.
Please note, payment is required in order to receive the login details.

Trainer: Jessica Antony
Jessica is a communications specialist with over a decade of experience helping others share their stories, with a focus on collaborative communication, editorial development, and content creation. She has a bachelor’s degree in Rhetoric and Communications and a master’s degree in Media Studies. Jessica facilitates workshops on leadership, communication skills, and content creation, and has been teaching in the Department of Rhetoric, Writing, and Communications at the University of Winnipeg since 2009. In all her work, she is committed to developing and maintaining trusting relationships, with an attention to cultural differences, working styles, and mutual goals. Jessica is enthusiastic about helping people strengthen their ability to communicate clearly, respectfully, and with ease. She is a dynamic and engaging facilitator who is enthusiastic about understanding people’s communication styles and approaches to help them improve their capacity to effectively and respectfully communicate with those around them. Read blogs written by Jessica here.

Atlantic Immigrant Career Loan Fund Online Information Session
2025-08-25 19:00 - 21:00 | Online
On August 25th, join the Immigrant Services Association of Nova Scotia for a one-hour webinar at 6:00 p.m. ADT to learn about the Atlantic Immigrant Career Loan Fund (AICLF). This ISANS-led initiative can help immigrants with permanent resident status or Canadian citizenship obtain training and certification in their chosen fields or related fields in their new home provinces.
During this event, you will learn:

Who is eligible for the AICLF
What costs the AICLF can cover
The kinds of programs the AICLF can help pay for
How the AICLF is funded and how it is administered across Atlantic Canada
Why the AICLF is a better choice for immigrants in Atlantic Canada than funding through a private institution on their own

During and after the presentation, you can also ask any questions you might have about AICLF.
Registration and attendance details:

Register for the event by filling in this form.
The registration deadline is 5 pm ADT August 22nd.
You will receive a link to the meeting before the event.

For more information, please contact: Ken Partridge | kpartridge@isans.ca
Monday, August 25
6:00 – 7:00 pm ADT
Platform: Microsoft Teams

Disciplinary Hearing: Susan LeDrew, KC
2025-08-26 09:30 - 11:30 | 3rd Floor, Law Society Building, 196-198 Water Street, St. John’s, Canada
Respondent:
Susan LeDrew, KC

Date:
August 26, 2025

Time:
9:30 a.m.

Place:
Offices of the Law Society 196-198 Water Street

In accordance with s. 45(3) of the Law Society Act, 1999, (the “Act”) the Complaints Authorization Committee (the “Committee”) has determined that there are reasonable grounds to believe that Susan LeDrew, KC (the “Respondent”) has engaged in conduct deserving of sanction and, in accordance with s. 45(3)(b) of the Act, the Committee has instructed the Vice-President to file the within Complaint against the Respondent on the basis that the Respondent is guilty of conduct deserving of sanction in that she:
2023-024:
Breached the following sections of the Code of Professional Conduct:

Section 2.1 of the Code of Professional Conduct and related commentaries thereto;
Section 7.1-1 of the Code of Professional Conduct; and
Section 7.2-1 of the Code of Professional Conduct and related commentaries thereto.

Breached the following Law Society Rules:

Rule 5.03;
Rule 5.04;
Rule 5.05;
Rule 5.10; and
Rule 5.15.

The factual particulars of the Complaint are as follows:
That the Respondent:
i. Failed to comply with the Law Society Rules respecting deposits and withdrawals from the trust account, in that money deposited into and withdrawn from her trust account was not directly related to legal services that she was providing;
ii. Failed to address the issue of inactive client trust ledgers arising from her audit, in a timely manner;
iii. Misled the Law Society with respect to the status of inactive client trust ledgers;
iv. Failed to promptly meet financial obligations in relation to her practice;
v. Failed to produce information that was requested as part of the ongoing trust audit; and
vi. Failed to respond promptly and completely to communications from the Law Society.
2024-021
Breached the following sections of the Code of Professional Conduct:

Section 2.1 of the Code of Professional Conduct and related commentaries thereto; and
Section 7.1-1 of the Code of Professional Conduct.

Breached the following Law Society Rules:

Rule 9.04; and
Rule 9.07.

The factual particulars of the Complaint are as follows:
That the Respondent:
i. Failed to respond to inquires of the Complaints Authorization Committee by the date set.

View list of disciplinary hearings here.

Critical Incident Group Debriefing
2025-08-28 | Online
Critical incidents are situations that occur outside of our normal frame of reference and challenge us to understand and cope with what has happened. Critical Incident Group Debriefing (CIGD) is a short-term group intervention process that focuses on an immediate event. CIGD is one of several methods that may be utilized to lessen the likelihood of people experiencing symptoms of trauma and stress after a critical incident. This group debriefing process provides a place for participants to talk and share experiences, and for the facilitator to teach and provide information about the impact of critical incidents. While participants of this workshop will learn how to facilitate a group debriefing, they will also learn how to discern when CIGD is appropriate for a group and when it might not be a suitable intervention.

Learning Objectives
Upon completion, participants should be able to:

Understand how people respond differently to the same event
Describe a framework for facilitating a group debriefing
Know the benefits and potential problems with group debriefing
Identify when critical incident group debriefing is appropriate
Apply principles learned to their own environment

Method of Delivery
Presentation, video, case study exercises, experiential practice, personal reflection, delivered electronically.

Some of the Topics Included

Definitions and Overview
Role of Group Debriefing
Possible Reactions to a Critical Incident
Response Variables
Post-Traumatic Stress Disorder
Group Debriefing History
Group Debriefing Models
Benefits and Problems with Group Debriefing
Preparing for a Group Debriefing
CIGD Phases
Considerations About the Process
Tips for Facilitators
Co-Facilitating

Target Audience
This is an intermediate level workshop intended for school personnel, social service and health care professionals, counsellors, social workers, managers, human resource professionals, and anyone seeking a better understanding of how to facilitate a group debriefing after a tragic event.

Terms & Conditions
View our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop.
This is a live virtual event, please check your system requirements prior to registering.
Participants will receive the Zoom meeting login details and information about viewing the live virtual workshop by email 3-4 calendar days prior to the date of the event.
Please note, payment is required in order to receive the login details.

Trainer: John Koop Harder
MSW, RSW
John has been working as a therapist and trainer for over 20 years. He is a Registered Social Worker who holds a Master of Social Work degree. John is a contributing author of our Counselling Insights and Counselling in Relationships books. Much of John’s career has centred on working with children, youth, adults, and families dealing with crisis and trauma. While he has a diverse practice, he has particular interest and specialized experience in working with individuals and families impacted by mental health concerns, violence, post-war trauma recovery, gender/sexuality issues, and sexual abuse recovery. John’s work is also informed by his international experiences working with individuals and communities impacted by civil war and ethnic conflicts in Colombia, Albania, and Northern Ireland. John believes people are their own best experts and already have many of the skills, abilities, and competencies that will assist them to address the challenges influencing their lives. John is a warm and engaging facilitator who values interactive learning experiences. Read blogs written by John here.

Respectful Workplaces: Strategies for a Healthy Environment
2025-09-03 | Online
A respectful workplace is a prerequisite for building a healthy and successful organization. Respectful workplaces not only foster productivity, they also contribute to employee well-being. This workshop explores the components of respect and addresses individual responsibilities within the work environment. Participants will learn how to voice their expectations as well as initiate and respond to difficult conversations about disrespectful behaviour. This training will help provide the attitudes and skills necessary to contribute to creating and sustaining a respectful work environment.

Learning Objectives
Upon completion, participants should be able to:

Define respect and explain how it is experienced in the workplace
List behaviours that are associated with discrimination, harassment, sexual harassment, and gender harassment
Describe their role in creating a respectful workplace

Method of Delivery
Presentation, video, case study review, personal reflection, delivered electronically.

*Please allow only the registered individual(s) to view the materials.
Note: An e-manual for this workshop is included in purchase.

Some of the Topics Included

The Cost of Disrespect – Human and Financial
The Legal Framework for Respect
Grey Areas in Respect
Identifying Unhealthy Environments
Assessing Your Workplace
Markers of Healthy Environments
Assessing for Disrespect
Steps to Deal with Disrespect
Your Part in Maintaining Respect
Employee and Employer Responsibilities
Strategies for Change
Respectful Workplace Policies

Target Audience
This is an introductory-intermediate level workshop applicable to both leaders and employees.
Terms & Conditions

View our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop.
This is a live virtual event, please check your system requirements prior to registering.
Participants will receive the Zoom meeting login details and information about viewing the live virtual workshop by email 3-4 calendar days prior to the date of the event.
Please note, payment is required in order to receive the login details.

Trainer: Paul Carrick
Paul has been providing conflict resolution and counselling services for over 25 years. He is a Registered Social Worker who holds a Master’s degree in Clinical Social work and a diploma in Human Resources. Paul currently works for the University of Winnipeg as a Complaints Resolution Advisor and has a small private counselling practice. He has in-depth experience supporting individuals, organizations, and communities experiencing unhealthy work environments, bullying, trauma, and mental health concerns. Paul believes the key to facilitating critical conversations is to do so in a nonthreatening manner so that individuals and organizations feel heard and supported. As a trainer, he delivers practical, applicable information in an approachable, humorous, and engaging presentation style.

Atlantic Immigrant Career Loan Fund Online Information Session
2025-09-08 14:00 - 15:00 | Online
On September 8h, join Immigrant Services Association of Nova Scotia for a one-hour webinar at 2:00 p.m. ADT to learn about the Atlantic Immigrant Career Loan Fund (AICLF). This ISANS-led initiative can help immigrants with permanent resident status or Canadian citizenship obtain training and certification in their chosen fields or related fields in their new home provinces.
During this event, you will learn:

Who is eligible for the AICLF
What costs the AICLF can cover
The kinds of programs the AICLF can help pay for
How the AICLF is funded and how it is administered across Atlantic Canada
Why the AICLF is a better choice for immigrants in Atlantic Canada than funding through a private institution on their own

During and after the presentation, you can also ask any questions you might have about AICLF.
Registration and attendance details:

Register for the event by filling in this form.
The registration deadline is 5 pm ADT September 5th.
You will receive a link to the meeting before the event.

For more information, please contact: Ken Partridge | kpartridge@isans.ca
Platform: Microsoft Teams

Voices Under Pressure: Defending Freedom of Expression for Lawyers and Journalists
2025-09-09 12:30 - 14:30 | Online
There is an upcoming CLA webinar taking place on 9th September at 12.30 pm BST which may be of interest.
Webinar on ” Voices Under Pressure: Defending Freedom of Expression for Lawyers and Journalists”
Join the CLA and its partners the Commonwealth Human Rights Initiative and the Law Society of England and Wales, for this webinar on 9th September which will explore how legal frameworks and disciplinary measures are weaponised to silence lawyers and journalists simply for doing their job.
Speakers Sneh Aurora Debra Long and CLA president Steven Thiru, Advocates & Solicitors will examine global patterns of repression, share insights on legal protections, and strengthen advocacy for those who defend human rights, access to justice and the rule of law.
Registration Link: https://us02web.zoom.us/webinar/register/WN_eQ8prXwuThiL6NDIeQE7UQ#/registration

Free Environmental Law Workshop in Happy Valley-Goose Bay
2025-09-09 18:00 - 20:30
Join East Coast Environmental Law for a free environmental law workshop that’s open to all in Happy Valley-Goose Bay!

Location:
Labrador Friendship Centre

Highlights:

2 hours, 30 minutes
In person

About this event:
Join us for a free environmental law workshop that’s open to all in Happy Valley-Goose Bay. Led by East Coast Environmental Law staff lawyer Tina Northrup, the workshop will offer foundational learning on how environmental laws are made and changed and how members of the public can contribute to the enforcement of environmental laws. We will then explore one or two case studies that dig deeper into how the environmental law landscape is changing in Newfoundland and Labrador.

Further details about agenda to come.
For more information please click here, or contact East Coast Environmental Law at admin@ecelaw.ca.
Organized by .

Effective Strategies in Working with High Conflict Personalities
2025-09-10 13:00 - 15:30 | 3rd Floor, Law Society Building, 196-198 Water Street, St. John’s, Canada
Seminar Overview
This engaging and practical seminar explores effective approaches to working with high conflict personalities. Legal professionals frequently encounter clients or opposing parties whose behaviour escalates conflict and complicates legal processes. This training provides insight into the nature of high conflict personalities and equips participants with tools to manage these challenging dynamics more effectively.
This presentation will draw from the following topics:

Recognizing potential indicators and key characteristics of high conflict personalities
Managing professional roles and responsibilities when collaborating with other professionals (e.g., custody assessors, child protection workers, therapists)
Understanding relevant personality disorders (e.g., borderline, narcissistic, antisocial, histrionic)
Implementing hostility reduction strategies and identifying intractable or high-risk situations
Maintaining impartiality, managing personal triggers, and applying self-care strategies
Exploring legal and clinical interventions for navigating complex and high-conflict cases

This seminar is ideal for lawyers, mediators, and professionals working in high-conflict environments who are looking to build confidence, develop specialized skills, and foster more effective outcomes in their practice.
Seminar Presenters
Howard Hurwitz, MSW, RSW, AccFM (Ontario)
Howard is a social worker in private practice, specializing in supporting families navigating separation and divorce. He is also a certified family mediator. With a Master of Social Work and more than 46 years of experience in child protection, children’s mental health, and family counselling, Howard has held senior roles, including 16 years as Director of a child protection agency in Toronto.
Howard founded and chaired the High Conflict Forum, a community-based network bringing together lawyers, judges, mental health professionals, and child protection staff from over 30 agencies to support high-conflict families experiencing separation or divorce. This model has been so successful that it has been adopted in five other Canadian cities.
An experienced trainer, Howard regularly delivers training to professionals in the child protection, children’s mental health, and family law sectors. He has presented at international conferences in the United States and the Netherlands and is recognized by the courts as an expert in working with high-conflict families and cases involving parental alienation. He is frequently consulted by professionals across disciplines on these matters. Howard is also co-author, with Dr. Barbara Fidler and Professor Nicholas Bala, of Emotional Harm and Parent-Child Contact Problems in High Conflict Separations.
Howard is a lead clinician in Families Moving Forward, a treatment program designed for children who have disrupted contact with a parent following parental separation or divorce.
Registration Fee
$115.00 ($100.00 + HST)
HST # R108086463
Register Here
CPD Credit
2.5 hours

Free Environmental Law Workshop in St. John's
2025-09-11 18:00 - 20:30
Join East Coast Environmental Law for a free environmental law workshop that’s open to all in St. John’s!

Location: The Lantern

Highlights

2 hours, 30 minutes
In person

About this event:

Join us for a free environmental law workshop that’s open to all in St. John’s. Led by East Coast Environmental Law staff lawyer Tina Northrup, the workshop will offer foundational learning on how environmental laws are made and changed and how members of the public can contribute to the enforcement of environmental laws. We will then explore one or two case studies that dig deeper into how the environmental law landscape is changing in Newfoundland and Labrador. Further details about agenda to come.

For more information please click here, or contact East Coast Environmental Law at admin@ecelaw.ca.

Disciplinary Hearing: Gregory Stack
2025-09-15 09:30 - 11:30, 2025-09-18 09:30 - 2025-09-19 11:30 | 3rd Floor, Law Society Building, 196-198 Water Street, St. John’s, Canada
Respondent:
Gregory Stack

Date:
June 20, 2025
June 25, 2025
September 15, 2025
September 18, 2025
September 19, 2025

Time:
9:30 a.m.

Place:
Offices of the Law Society 196-198 Water Street

General Nature of the Charges:
In accordance with s. 45(3) of the Law Society Act, 1999, (the “Act”) the Complaints Authorization Committee (the “Committee”) has determined that there are reasonable grounds to believe that Gregory Stack (the “Respondent”) has engaged in conduct deserving of sanction and, in accordance with s. 45(3)(b) of the Act, the Committee has instructed the Vice-President to file the within Complaint against the Respondent on the basis that the Respondent is guilty of conduct deserving of sanction in that he:
Breached the following sections of the Code of Professional Conduct:

Section 2.1 of the Code of Professional Conduct and related commentaries thereto;
Section 6.3 of the Code of Professional Conduct and related commentaries thereto; and
Section 7.2-1 of the Code of Professional Conduct and related commentaries thereto.

The factual particulars of the Complaint are as follows:
That the Respondent:
i. Failed to act with integrity; and
ii. Engaged in some form of harassment and/or discrimination of another person.
View a list of disciplinary hearings here.

Difficult Conversations: Strategies for Challenging Discussions
2025-09-16 | Online
Whether sharing bad news with a client, providing corrective action, or talking with a colleague about an uncomfortable issue, difficult conversations are typically stressful and often take a large mental and emotional toll. Many people avoid difficult conversations for these reasons, or find themselves ill prepared when they must have them. Yet, the ability to handle difficult conversations respectfully and professionally is one of the most important skills for success in the workplace. This workshop will review the key elements of preparing for, conducting, and concluding difficult conversations. Participants will leave with a set of tools to help ensure that difficult conversations are productive, professional, and respectful for all involved.

Learning Objectives
Upon completion, participants should be able to:

Describe how to prepare for the next difficult conversation you encounter
Identify when and how to conduct a difficult conversation
List some tools to help you in your difficult conversations

Method of Delivery
Presentation, video, case study exercises, experiential practice, personal reflection, delivered electronically

Some of the Topics Included

Types of Difficult Conversations
Our Natural Responses to Difficult Conversations
Determining if a Conversation is Necessary
How to Stop Avoiding the Interaction
How to Prepare for the Difficult Conversation
Key Skills and Strategies for Engaging
What to Do If They Won’t Engage
Concluding the Conversation
Keys for Delivering Bad News
How to be Open to Receiving the Difficult Conversation

Target Audience
This is an introductory-intermediate level workshop applicable to both employees and managers.
Terms & Conditions

View our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop.
This is a live virtual event, please check your system requirements prior to registering.
Participants will receive the Zoom meeting login details and information about viewing the live virtual workshop by email 3-4 calendar days prior to the date of the event.
Please note, payment is required in order to receive the login details.

Trainer: Andrew Wychnenka

Andrew is a conflict management professional with over a decade of experience in delivering conflict management services such as mediation, coaching, and training in a variety of sectors. He is passionate about helping people understand conflict and find solutions to problems that seem insurmountable on their own. He has a bachelor’s degree in Conflict Resolution Studies and Psychology and holds a Chartered Mediator designation through the Alternative Dispute Resolution Institute of Canada. He has conducted over 100 mediation processes in court, family, workplace, and community settings, and has over 18 years of service as a leader in the Canadian military, which includes a deployment to Afghanistan. He also spent five years as a conflict management expert for a government department where he offered internal mediation services, training, and group processes. Andrew believes that a having a mindset that focuses on seeking understanding is the key to resolving conflict. As a facilitator, he is passionate about making the content of a workshop relatable through practical examples and dialogue among participants.

CBA-NL Overview of the Public Procurement Act and Related Obligations
2025-09-16 12:00 - 13:00 | Online
Description
Join the CBA-NL for a practical primer on the Public Procurement Act, its associated regulations, and policy obligations. Richard Gosse, a leading construction law practitioner and partner at Cox & Palmer, will guide participants through key legal considerations relevant to public sector procurement. This session is ideal for anyone involved in procurement planning, oversight, or execution.
This hour lunch and learn will be filled with information to help you in your practice with time for questions throughout and at the end of the presentation.
In person or Virtual.

Register here before September 12, 2025.

Introduction to Family Dispute Resolution
2025-09-18 - 2025-09-19 | Online
Get started on training to become a Family Law Mediator
Thursday and Friday, September 18 and 19, 2025
9:00 am – 5:30 pm (both days)
via webinar only
Please note: This course will not be added to Courses on Demand. Courses involving professional speakers and skills-based workshops generally do not get added to Courses on Demand.
Who should attend: All those wishing to enhance their insight and skills in negotiation and mediation. This course is essential for new family mediators and those attending mediations as counsel.
Learning level: Fundamental
This course will introduce participants to the theory and practice of negotiation and mediation. It will also give participants an understanding of the nature and source of conflict in the context of family dispute resolution.
For those wishing to become Family Law Mediators under the Family Law Act, this is the first course in our 80-hour curriculum.
This course will count for 16 hours of mediation training and will include exercises and role-playing in both negotiation and mediation settings.
Please note: This course is offered remotely through a Zoom platform. A device equipped with a camera and microphone will be required to participate.
Qualify as a Family Law Mediator: 80 hours of Family Law Mediation Training including Screening for Family Violence Training!
Register for all 5 courses and receive 25% off the regular price*
*Contact Customer Service to take advantage of this offer.
1. Introduction to Family Dispute Resolution
Thursday and Friday, September 18 and 19, 2025
2. Family Violence Screening Training
Monday and Tuesday, October 6 and 7, 2025
3. Family Law Mediation Fundamentals
Monday, Tuesday, and Wednesday, November 3, 4, and 5, 2025
4. Intermediate Family Law Mediation
Wednesday, Thursday, and Friday, January 14, 15, and 16, 2026
5. Advanced Family Mediation
Thursday and Friday, April 16 and 17, 2026
*DISCLAIMER: Learners are required to participate fully in the course. “Full participation” is in the faculty’s sole discretion. Activities such as reading the paper, watching videos on the computer, not being present, engaging in phone calls, and disrupting the class with irrelevant activities will demonstrate a lack of full participation.
Course Chairs
Carol W. Hickman, KC — West Coast ADR, New Westminster
Arlene H. Henry, KC — Arlene H. Henry Law Corporation, Vancouver

Understanding Financial Statements
2025-09-18 13:30 - 15:00 | Online
Learning Options:
Live webinar with chat*
includes 60 day replay
9:00 am – 10:30 am (Pacific)
10:00 am – 11:30 am (Mountain)
11:00 am – 12:30 pm (Central)
12:00 pm – 1:30 pm (Eastern)
1:00 pm – 2:30 pm (Atlantic)
1:30 pm – 3:00 pm (Newfoundland)
*This program features real-time video of the presenter with synchronized presentation slides, and a chat feature that allows for live Q & A. SK attendees please verify whether you align with Central (MB) or Mountain (AB) time based on season and location.

ON: This program contains 1.5 Professionalism hours.
BC: This program has been approved for 1.5 CPD hours, including 0.5 hours of professional responsibility and ethics, client care and relations, and/or practice management.
SK: This program qualifies for 1.5 CPD hours under the Law Society of SK CPD Policy.
Lawyers in other mandatory CPD jurisdictions may count their attendance towards their CPD requirement/plan.
Seminar Partners is an Accredited Provider of Professionalism Content by the Law Society of Ontario and a pre-approved CPD Provider of the Law Society of British Columbia.
*The circumstances under which CPD credit will be recognized for watching archive programs vary by province. If you are viewing the recording of the live webinar, please verify with your law society the circumstances under which they will recognize CPD hours for the recording.

Technical Information:
Live webinars allow you to view faculty, see their presentation slides, and ask questions by chat. You will need a current web browser (Chrome (Chrome works best), Safari, Firefox), a wired (better than wireless) connection to the Internet of at least 2 Mbps. You can test your internet speed/bandwidth here. If you miss the live program, you can access the archive, at your convenience, for 60 days.

Satisfaction Guarantee:
At Seminar Partners, we’re proud of the quality of our programs and presenters. An overwhelming 98% of our participants say they would recommend the program they have taken to their colleagues. If, after having attended a program in its entirety, you are not satisfied that the program has enhanced your understanding of the subject, and you notify us of this in writing the same day, we will give you a credit toward another program of comparable price.

Who Should Attend
This practical 90-minute primer is designed for lawyers new to financial statements, or in need of a refresher. Litigators and transactional lawyers alike will benefit from attending.

About the Program
Having a basic knowledge of financial statements is crucial for every well-rounded lawyer. The more you understand about financial statements, the better you’ll be able to counsel clients with confidence and use your financial understanding to your client’s advantage during negotiations or litigation. Attend this newly updated program with Canadian Chartered Professional Accountant, Andrew Mackenzie. Drawing on his experiences working with and teaching lawyers, Andrew will show you how to understand the basic structure of a financial statement and identify its key components. You’ll work through sample balance sheets, income statements, and cash flow statements, including examples for a small law firm. Don’t miss this opportunity to get the fundamental knowledge you need to understand financial statements encountered in day-to-day business, family, estates, and general civil litigation practice. Developing a working knowledge of financial statements will also help sole practitioners and principals of smaller law firms better understand their own financial performance and better manage their practice.

Meet Your Presenter

Andrew Mackenzie is a Chartered Professional Accountant and Chartered Business Valuator with Blair Mackay Mynett Valuations in Vancouver. Andrew specializes in the valuation of public and private companies in matrimonial and shareholder disputes, mergers and acquisitions, corporate reorganizations and estate planning. Andrew also provides analysis and quantification of value and damages in commercial business interruption and breach of contract cases, matrimonial disputes, and personal injury and wrongful death suits. In addition, Andrew has rendered forensic and investigative accounting of losses due to employee dishonesty, corporate misrepresentation and other forms of alleged fraud. Andrew also has experience with child and spousal support cases. He has extensive experience managing complex litigation and financial advisory assignments. Andrew is a frequent presenter of accounting and business valuation lectures to law firms and legal associations.

Schedule (Eastern)
12:00 pm – 1:30 pm
Welcome & Introduction
Financial Statements

Balance Sheet
Income and Cash Flow Statements
Notes to Financial Statements
Management Discussion and Analysis
Auditor’s Report

Financial Statements Recap and Exercise

Register

National Conference on Public Legal Education and Access to Justice
2025-09-19 08:00 - 17:00
Public Legal Education Association of Canada (PLEAC) along with Jessica Reekie, Executive Director at Community Legal Education Ontario (CLEO), and Julie Mathews, CLEO’s former Executive Director, are planning PLEAC’s upcoming national conference on public legal education and access to justice.
We’re excited to share both a Save the Date and a Call for Proposals for this event, which will take place in Ottawa, Ontario, on February 18-19, 2026, with an additional day on February 20, 2026, dedicated to producers of public legal education and information.
We hope you’ll mark your calendars and also share this open call with your colleagues and networks who may be interested in attending or submitting a proposal!
To submit a proposal, please complete this application form by Friday, October 10, 2025.
We welcome proposals that highlight practical tools and strategies, emerging research, or collaborative approaches in public legal education and access to justice, such as:

Using evolving technologies effectively, including interactive tools and generative AI
Using data in a practical way to inform and improve public legal education work
Experiences with and strategies for connecting with rural and remote, and Indigenous communities
Supporting the critical justice-related work being done on the front lines by non-lawyer community workers across Canada

If you don’t yet have all the session details, please submit as much information as you can and we’ll follow up as needed. All submissions will be reviewed, and applicants will hear from us within a few weeks of the deadline.
Registration will open soon and will be offered on a first-come, first-served basis, and space is limited. We encourage you to register early once registration opens to secure your place.
Updates will also made available on our website.
We look forward to receiving your submissions and to hopefully seeing you in Ottawa in 2026!

Conflict Resolution Skills
2025-09-23 | Online
Unhealthy and poorly managed conflict can have a negative impact on individuals and groups. People who master essential conflict resolution skills reduce the occurrence of negative conflict, leading to healthier, happier relationships and work environments. Many conflicts would not spiral out of control if people used conflict resolution techniques that are easy to learn and utilize. This workshop explores the various dynamics of conflict, including its sources and how it often escalates in predictable patterns. Participants will learn skills for responding confidently and effectively to conflict.

Learning Objectives
Upon completion, participants should be able to:

Understand common roots of conflict and how it escalates so that they can address it at the appropriate level and time
Use practice models for addressing conflict rooted in misunderstandings, disagreements, and different personal styles
Effectively utilize the four-part framework for conducting positive conflict resolution conversations

Method of Delivery
Presentation, video, case study exercises, experiential practice, personal reflection, delivered electronically

Some of the Topics Included

How Conflict Escalates
Dealing with Misunderstandings
The Intention Check Tool
Strategies for Dealing with Disagreements
The Interest Check: Moving from Positions to Interest
Conflict Resolution Style Preferences
The Style Check Tool
Key Skills for Conflict Resolution
Trigger Phrases to Avoid
Strategies for Staying Calm in Conflict
The Four-Part Conflict Resolution Process

Target Audience
This is an introductory-intermediate level workshop.

Terms & Conditions
View our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop.
This is a live virtual event, please check your system requirements prior to registering.
Participants will receive the Zoom meeting login details and information about viewing the live virtual workshop by email 3-4 calendar days prior to the date of the event.
Please note, payment is required in order to receive the login details.

Trainer: Alana Abramson
Alana is an experienced leader and has extensive mediation and group facilitation experience in justice, community and school settings. She holds a PhD in Criminology on the topic of transformational learning. As a former Executive Director for a non-profit organization, Alana’s experience in mentoring and leadership has provided her with a unique skill set that combines academic understanding with practical knowledge. In addition to training with ACHIEVE, she is a full-time faculty member in criminology at Kwantlen Polytechnic University, where she continues to inspire and be inspired by students and diverse colleagues. Alana believes in collaborative dialogue and life-long learning as a source of personal and social transformation. She is an engaging presenter who is passionate about her work, which allows her to easily facilitate ongoing learning for workshop participants.
