Handling difficult interactions on the phone is a challenging task, especially if the caller is in a heightened state of emotion. For many, the ability to navigate difficult phone conversations with respect and professionalism is an essential workplace skill. This workshop is designed to provide practical strategies for dealing with clients and customers over the...

For those who work in an environment where there is potential for violence, it is important to develop the skills needed to defuse dangerous situations. This workshop is designed to teach people to de-escalate potentially violent situations through assertiveness and interpersonal communication. The training will explore how anger and violence interplay, including opportunities for self-assessment...

Download Brochure What You'll Learn Who Should Attend Faculty Agenda Pricing and Group Rates Financial Assistance CPD and Accreditation FAQs Client and Technical Support Register Your testimony can make or break a case. Are you ready? Testifying in court can be very daunting. There is a lot riding on your performance. In one intensive day, you...

What You'll Learn Who Should Attend Faculty Pricing and Group Rates Financial Assistance CPD and Accreditation FAQs Client and Technical Support Register Aboriginal law is evolving constantly. New and complex issues are on the horizon. Do you have what you need to navigate the challenges and advise with confidence? With rapid developments in the caselaw,...

Location: In Person: Toronto, ON Download program REGISTER NOW OVERVIEW  CIAJ’s Conference on Addiction, Mental Health, and the Law will delve into the complex interplay between substance abuse, mental health issues, and the justice system. This event will bring together experts from various disciplines and Indigenous Knowledge Keepers to examine the multifaceted challenges faced by courts, law enforcement, treatment providers,...

We all encounter people we find difficult, and typically conversations with them leave us feeling stressed and frustrated. This workshop explores what is happening in those exchanges and demonstrates how people can adapt their strategies to bring about more productive conversations with those they find difficult. Individual approaches for dealing with difficult people will be...

Our communication skills and style are essential to positive and productive relations. Effective communication requires us to be clear about our own thoughts and desires, and also to be responsive to those of others. Assertive communicators express ideas and feelings in transparent, open, and direct ways – stating their needs clearly and without defensiveness. In...

Unhealthy and poorly managed conflict can have a negative impact on individuals and groups. People who master essential conflict resolution skills reduce the occurrence of negative conflict, leading to healthier, happier relationships and work environments. Many conflicts would not spiral out of control if people used conflict resolution techniques that are easy to learn and...

In order to survive and thrive in the 21st century workplace, we all need to master the fundamentals of communication. Our ability to communicate effectively is directly linked to our success in meeting the needs of employers, colleagues, customers, and clients. This workshop focuses on the core skills for communicating with clarity in the workplace....

Location: Online Download program OVERVIEW Understanding unconscious cognitive biases and prejudices is essential to promoting fair outcomes. This seminar aims to raise judges’ and administrative decision-makers’ awareness of prejudices and unconscious cognitive biases and to propose strategies to prevent them from having an impact on their decisions. The program aims to provide participants with tools to...

What You'll Learn Who Should Attend Faculty Pricing and Group Rates Financial Assistance CPD and Accreditation FAQs Client and Technical Support Register Get your essential annual update in this key area of criminal law. Join a faculty of leading experts for incisive analysis and lively discussion of current, critical issues. Those involved in criminal and...