Unhealthy and poorly managed conflict can have a negative impact on individuals and groups. People who master essential conflict resolution skills reduce the occurrence of negative conflict, leading to healthier, happier relationships and work environments. Many conflicts would not spiral out of control if people used conflict resolution techniques that are easy to learn and utilize. This workshop explores the various dynamics of conflict, including its sources and how it often escalates in predictable patterns. Participants will learn skills for responding confidently and effectively to conflict.
Upon completion, participants should be able to:
Presentation, video, case study exercises, experiential practice, personal reflection, delivered electronically
This is an introductory-intermediate level workshop.
View our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop.
This is a live virtual event, please check your system requirements prior to registering.
Participants will receive the Zoom meeting login details and information about viewing the live virtual workshop by email 3-4 calendar days prior to the date of the event.
Please note, payment is required in order to receive the login details.
Alana is an experienced leader and has extensive mediation and group facilitation experience in justice, community and school settings. She holds a PhD in Criminology on the topic of transformational learning. As a former Executive Director for a non-profit organization, Alana’s experience in mentoring and leadership has provided her with a unique skill set that combines academic understanding with practical knowledge. In addition to training with ACHIEVE, she is a full-time faculty member in criminology at Kwantlen Polytechnic University, where she continues to inspire and be inspired by students and diverse colleagues. Alana believes in collaborative dialogue and life-long learning as a source of personal and social transformation. She is an engaging presenter who is passionate about her work, which allows her to easily facilitate ongoing learning for workshop participants.