Presenter/s: Lynn Gaudet B.A., LLB., RCIC
Date: 08 May 2024
Time: 11 am to 2:15 pm Pacific
Location: webinar
Type: webinar and recording
Price: $75.00
CPD approval:
This 5-part series focuses on the RCIC Code of Professional Conduct providing expert guidance for both experienced RCICs and those just starting out. A very practical “how-to” approach is taken in each seminar to help RCICs properly fulfil all their professional duties to clients, as well as their duties to the College. All sessions will focus on common ethical pitfalls with examples, solutions and opportunities for participants to engage in resolving common issues for better practice management and preventing client complaints.
Successful practitioners must learn strategies to reduce stress caused by clients’ conduct, both for our emotional well-being to avoid burnout, and to prevent client complaints. The immigration environment is indeed a very stressful workplace for practitioners. We cannot control the disruptions due to IRCC’s continual program changes or ongoing platform issues. But we do have more control over our relationships with clients – and managing this well is a matter of proper protocols, not luck. This seminar offers practical ways to manage client relationships and deal with difficult client behavior in keeping with the tenets of the Code of Professional Conduct.
TOPICS TO BE COVERED
Speaker/s:
Lynn Gaudet B.A., LLB. RCIC
Lynn is a Regulated Canadian Immigration Consultant (RCIC) who operated her own business as a sole practitioner in Calgary, AB for 17 years from 2004-2021, is now semi-retired in Nanaimo, BC. Her practice areas spanned a broad spectrum of immigration and refugee applications with a focus on Permanent Resident applications and criminal inadmissibility issues. She also has decades of experience in adult education – teaching, writing and developing instructional materials such as the Immigration Practitioner’s Handbook published annually by Thomson Carswell Ltd. from 2006-2012.
Lynn is currently an Adjunct Professor in the Faculty of Law at Queens University teaching in the Graduate Program in Immigration and Citizenship Law [GDipICL]. She has taught the Ethics and Professional Responsibility Course for the Program since its inception and has also served as the Coordinating Instructor with responsibility for the curriculum.
She has a B.A. in Communications from Simon Fraser University and an LL.B. from the University of Victoria. She is a licensee in good standing of the College of Immigration and Citizenship Consultants (CICC) and a member of the Canadian Bar Association, National Immigration Section.