Most mediators believe they understand trust, yet trust often unravels in the very moments it matters most. This keynote invites participants to look deeper, exploring how trust actually forms, breaks, and repairs in mediation. Dr. Michael Saini draws on lived experience and new research to reveal the hidden structure of trust and how mediators can intentionally design it into every interaction. You will leave seeing trust not as an instinct, but as a framework to be studied, practiced, and strengthened.
