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May I rely on verification documents faxed or emailed from the agent?

Yes, you may rely on an email or fax from the agent including copies of the documents he or she relied on to verify the individual’s identity. As a best practice, you should obtain a copy of the original(s) for your records. You must be satisfied that the information is valid and current and that the agent verified identity in accordance with the rule. You must also retain these documents for your records. It is important that all documents used to verify identity are clear and legible. You may store the document electronically as long as you can readily produce a hard copy.