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1 event,Handling difficult interactions on the phone is a challenging task, especially if the caller is in a heightened state of emotion. For many, the ability to navigate difficult phone conversations with respect and professionalism is an essential workplace skill. This workshop is designed to provide practical strategies for dealing with clients and customers over the... |
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Duration: 60 Minutes Unlimited Attendees: Any number of participants Recorded Version: Unlimited viewing for 6 months (Access information will be emailed 24 hours after the completion of live webinar) Overview: This webinar will help you develop assertive skills to deal with even the most challenging people. Identify the differences between assertive, aggressive and non -assertive communication and learn...
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Instructor: Aimee Bernstein Duration: 60 Minutes Unlimited Attendees: Any number of participants Recorded Version: Unlimited viewing for 6 months (Access information will be emailed 24 hours after the completion of live webinar) Overview: In this mind/body training you'll practice listening beyond reactivity so you can deeply hear the other person as well as practice aligning what you think... |
1 event,Whether sharing bad news with a client, providing corrective action, or talking with a colleague about an uncomfortable issue, difficult conversations are typically stressful and often take a large mental and emotional toll. Many people avoid difficult conversations for these reasons, or find themselves ill prepared when they must have them. Yet, the ability to... |
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2 events,Our communication skills and style are essential to positive and productive relations. Effective communication requires us to be clear about our own thoughts and desires, and also to be responsive to those of others. Assertive communicators express ideas and feelings in transparent, open, and direct ways – stating their needs clearly and without defensiveness. In...
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Combatting Online Child Sexual Exploitation: Public Safety Canada Webinar Series Public Safety Canada is hosting a series of webinars to raise awareness and promote knowledge sharing about the crime of online child sexual exploitation (OCSE) amongst partners and stakeholders across Canada. Targeted participants: Cross-disciplinary audience of partners and stakeholders working to combat OCSE and to... |
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1 event,When you work with people, the unexpected is bound to happen. And as a team lead, it’s your job to adapt, make decisions under pressure, and communicate these to your team. This workshop gives you practical tools and skills to address emotionally complex, people-centred workplace challenges, such as major illnesses, sudden departures, ethical breaches, and... |
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