Managing Difficult Phone Calls
OnlineHandling difficult interactions on the phone is a challenging task, especially if the caller is in a heightened state of emotion. For many, the ability to navigate difficult phone conversations...
Handling difficult interactions on the phone is a challenging task, especially if the caller is in a heightened state of emotion. For many, the ability to navigate difficult phone conversations...
For those who work in an environment where there is potential for violence, it is important to develop the skills needed to defuse dangerous situations. This workshop is designed to...
Download Brochure What You'll Learn Who Should Attend Faculty Agenda Pricing and Group Rates Financial Assistance CPD and Accreditation FAQs Client and Technical Support Register Your testimony can make or...
What You'll Learn Who Should Attend Faculty Pricing and Group Rates Financial Assistance CPD and Accreditation FAQs Client and Technical Support Register Aboriginal law is evolving constantly. New and complex...
Location: In Person: Toronto, ON Download program REGISTER NOW OVERVIEW CIAJ’s Conference on Addiction, Mental Health, and the Law will delve into the complex interplay between substance abuse, mental health issues, and the justice system....
We all encounter people we find difficult, and typically conversations with them leave us feeling stressed and frustrated. This workshop explores what is happening in those exchanges and demonstrates how...
Our communication skills and style are essential to positive and productive relations. Effective communication requires us to be clear about our own thoughts and desires, and also to be responsive...