Handling difficult interactions on the phone is a challenging task, especially if the caller is in a heightened state of emotion. For many, the ability to navigate difficult phone conversations with respect and professionalism is an essential workplace skill. This workshop is designed to provide practical strategies for dealing with clients and customers over the...
For those who work in an environment where there is potential for violence, it is important to develop the skills needed to defuse dangerous situations. This workshop is designed to teach people to de-escalate potentially violent situations through assertiveness and interpersonal communication. The training will explore how anger and violence interplay, including opportunities for self-assessment...
Download Brochure What You'll Learn Who Should Attend Faculty Agenda Pricing and Group Rates Financial Assistance CPD and Accreditation FAQs Client and Technical Support Register Your testimony can make or break a case. Are you ready? Testifying in court can be very daunting. There is a lot riding on your performance. In one intensive day, you...
What You'll Learn Who Should Attend Faculty Pricing and Group Rates Financial Assistance CPD and Accreditation FAQs Client and Technical Support Register Aboriginal law is evolving constantly. New and complex issues are on the horizon. Do you have what you need to navigate the challenges and advise with confidence? With rapid developments in the caselaw,...
Location: In Person: Toronto, ON Download program REGISTER NOW OVERVIEW CIAJ’s Conference on Addiction, Mental Health, and the Law will delve into the complex interplay between substance abuse, mental health issues, and the justice system. This event will bring together experts from various disciplines and Indigenous Knowledge Keepers to examine the multifaceted challenges faced by courts, law enforcement, treatment providers,...
We all encounter people we find difficult, and typically conversations with them leave us feeling stressed and frustrated. This workshop explores what is happening in those exchanges and demonstrates how people can adapt their strategies to bring about more productive conversations with those they find difficult. Individual approaches for dealing with difficult people will be...
Our communication skills and style are essential to positive and productive relations. Effective communication requires us to be clear about our own thoughts and desires, and also to be responsive to those of others. Assertive communicators express ideas and feelings in transparent, open, and direct ways – stating their needs clearly and without defensiveness. In...