Whether sharing bad news with a client, providing corrective action, or talking with a colleague about an uncomfortable issue, difficult conversations are typically stressful and often take a large mental and emotional toll. Many people avoid difficult conversations for these reasons, or find themselves ill prepared when they must have them. Yet, the ability to...
Our communication skills and style are essential to positive and productive relations. Effective communication requires us to be clear about our own thoughts and desires, and also to be responsive to those of others. Assertive communicators express ideas and feelings in transparent, open, and direct ways – stating their needs clearly and without defensiveness. In...
Handling difficult interactions on the phone is a challenging task, especially if the caller is in a heightened state of emotion. For many, the ability to navigate difficult phone conversations with respect and professionalism is an essential workplace skill. This workshop is designed to provide practical strategies for dealing with clients and customers over the...
We’ve never done anything like this before - and we’re excited to bring young lawyers together for an in-person afternoon of professional development, connection, and fun on Friday, July 25! We’re going straight to the source on the do’s and don’ts of the provincial courtroom. Chief Judge Robin Fowler will lead a session on courtroom...
On July 28th, join us for a one-hour webinar at 6:00 p.m. ADT to learn about the Atlantic Immigrant Career Loan Fund (AICLF). This ISANS-led initiative can help immigrants with permanent resident status or Canadian citizenship obtain training and certification in their chosen fields or related fields in their new home provinces. During this event,...
Emotions are powerful and can be challenging to define, yet they play a crucial role in our interactions and well-being. Emotional intelligence is the ability to understand and manage our own emotions, as well as recognize and influence the emotions of others. This workshop explores the importance of emotional intelligence in the workplace, giving you...