Events

Handling difficult interactions on the phone is a challenging task, especially if the caller is in a heightened state of emotion. For many, the ability to navigate difficult phone conversations with respect and professionalism is an essential workplace skill. This workshop is designed to provide practical strategies for dealing with clients and customers over the...

When you work with people, the unexpected is bound to happen. And as a team lead, it’s your job to adapt, make decisions under pressure, and communicate these to your team. This workshop gives you practical tools and skills to address emotionally complex, people-centred workplace challenges, such as major illnesses, sudden departures, ethical breaches, and...

Embracing neurodiversity in your workplace means creating a more adaptable environment where everyone can thrive. And when you cultivate a culture of acceptance and inclusion, you tap into the unique strengths of neurodivergent individuals. These include enhanced creativity, innovation, productivity, problem-solving, and collaboration. This workshop teaches you how to build a neuroinclusive workplace culture through your recruitment,...

March will be filled with more CLE's, Lunch and Learns, and Wellness Events. Check out what we have coming up and save it in your calendar. Email Robyn if you have any questions: cba-nl@cba.org ✔️ 1 hour of PD credit ✔️ lunch for all in-person attendees ✔️ FREE for CBA-NL Members

Whether sharing bad news with a client, providing corrective action, or talking with a colleague about an uncomfortable issue, difficult conversations are typically stressful and often take a large mental and emotional toll. Many people avoid difficult conversations for these reasons, or find themselves ill prepared when they must have them. Yet, the ability to...