When employees are not actively engaged at work, not only do they suffer – the organization does as well. Workplaces with high levels of engagement have employees that are committed and feel a connection to the organization. Engaged employees are willing to use discretionary time, brainpower, and effort beyond what is expected of them. This...
Learning Options: Live webinar with chat* includes 60 day replay 9:00 am – 10:30 am (Pacific) 10:00 am – 11:30 am (Mountain) 11:00 am – 12:30 pm (Central) 12:00 pm – 1:30 pm (Eastern) 1:00 pm – 2:30 pm (Atlantic) 1:30 pm – 3:00 pm (Newfoundland) *This program features real-time audio and video of the...
9:00 am – 5:30 pm (all days) via webinar only Please note: This course will not be added to Courses on Demand. Courses involving professional speakers and skills-based workshops generally do not get added to Courses on Demand. Who should attend: All those wishing to enhance their mediation skills and understanding. This course is essential for new family mediators. Learning...
Handling difficult interactions on the phone is a challenging task, especially if the caller is in a heightened state of emotion. For many, the ability to navigate difficult phone conversations with respect and professionalism is an essential workplace skill. This workshop is designed to provide practical strategies for dealing with clients and customers over the...
For those who work in an environment where there is potential for violence, it is important to develop the skills needed to defuse dangerous situations. This workshop is designed to teach people to de-escalate potentially violent situations through assertiveness and interpersonal communication. The training will explore how anger and violence interplay, including opportunities for self-assessment...
LIVE VIRTUAL WORKSHOP In many organizations it is common to find employees suffering from the adverse effects of stress. Left unmanaged, stress can lead to unproductive patterns and result in loss of focus, motivation, and productivity. This workshop will help participants identify personal stress factors and introduce them to practical methods for successfully managing stress....
One of the most difficult and often overlooked aspects of moving into a supervisory or management position is developing the skills necessary to truly manage people. Without intentional training, many new managers are left to figure things out on their own – for better or worse. Like all skills, effective management and supervisory skills must...