In many organizations it is common to find employees suffering from the adverse effects of stress. Left unmanaged, stress can lead to unproductive patterns and result in loss of focus, motivation, and productivity. This workshop will help participants identify personal stress factors and introduce them to practical methods for successfully managing stress. Participants will have...

Handling difficult interactions on the phone is a challenging task, especially if the caller is in a heightened state of emotion. For many, the ability to navigate difficult phone conversations with respect and professionalism is an essential workplace skill. This workshop is designed to provide practical strategies for dealing with clients and customers over the...

Emotions are powerful and can be challenging to define, yet they play a crucial role in our interactions and well-being. Emotional intelligence is the ability to understand and manage our own emotions, as well as recognize and influence the emotions of others. This workshop explores the importance of emotional intelligence in the workplace, giving you...