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1 event,Handling difficult interactions on the phone is a challenging task, especially if the caller is in a heightened state of emotion. For many, the ability to navigate difficult phone conversations with respect and professionalism is an essential workplace skill. This workshop is designed to provide practical strategies for dealing with clients and customers over the... |
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2 events,If you work with people, it’s crucial to know how to defuse dangerous situations before they become violent. This workshop will equip you with a trauma-informed approach to de-escalate situations with confidence, interpersonal communication skills, and empathy. You will explore the dynamics of how our brains manage escalating emotions, identify enablers of violence, and learn...
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Most of us have experienced the feeling that there is not enough time to do everything we need to do. Our workplaces demand productive employees, and the ability to manage time well greatly affects the amount and quality of work we are able to produce. Developing effective skills in time management empowers people to deal... |
1 event,Limited enrolment. Register early to avoid disappointment! Please note: This course will not be added to Courses on Demand. Courses involving professional speakers and skills-based workshops generally do not get added to Courses on Demand. Who should attend: All those wishing to enhance their mediation skills and understanding. This course is essential for new family... |
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1 event,Emotions are powerful and can be challenging to define, yet they play a crucial role in our interactions and well-being. Emotional intelligence is the ability to understand and manage our own emotions, as well as recognize and influence the emotions of others. This workshop explores the importance of emotional intelligence in the workplace, giving you... |
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1 event,Whether sharing bad news with a client, providing corrective action, or talking with a colleague about an uncomfortable issue, difficult conversations are typically stressful and often take a large mental and emotional toll. Many people avoid difficult conversations for these reasons, or find themselves ill prepared when they must have them. Yet, the ability to... |
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