Handling difficult interactions on the phone is a challenging task, especially if the caller is in a heightened state of emotion. For many, the ability to navigate difficult phone conversations with respect and professionalism is an essential workplace skill. This workshop is designed to provide practical strategies for dealing with clients and customers over the...
Organizational change efforts stall when leadership forgets to focus on the impact change will have on employees. Managing the “people side” of change is often the most challenging and critical component of organizational transformation. Getting people engaged in the change will greatly enhance the likelihood of new structures and approaches being implemented successfully. This workshop...
Are you a leader or manager who wants to set the tone and create a culture of performance in your organization? You have a pivotal role in your workplace, which is why it’s important to take the time to refine your leadership competencies and build new skills. This program explores a leader’s role in influencing,...
Get Ready for APSIM 2026! The APSIM Conference is returning to St. John’s, Newfoundland and Labrador on November 26 and 27, 2026! This two-day in-person event will take place at the Health Innovation Acceleration Centre, bringing together access, privacy, security, and information management professionals for an unparalleled cross-disciplinary experience. Mark your calendars and save the dates! Registration...