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Do You React or Respond? The Secret to Workplace Emotional Intelligence

What separates reactive managers from reflective leaders? One thing: emotional intelligence.

Leaders who develop emotional intelligence are better equipped to stay grounded under pressure, respond instead of reacting, and build stronger, more resilient teams.

Here are three essential emotional intelligence skills, and how to start building them today:

  • Self-Awareness – Recognize your emotional state and how it influences your tone and decisions.
    Try this: Take 60 seconds during your day to name what you’re feeling. Awareness is the first step toward intention.
  • Self-Regulation – When tension rises, your ability to pause makes all the difference.
    Try this: Pause. Take a breath. Unclench your jaw. Loosen your shoulders. Regulate your nervous system before you respond.
  • Empathy – Understand others’ emotional experiences, even when they differ from your own.
    Try this: Shift from “What’s wrong with them?” to “What might they be going through?”

If you’re thinking these are soft skills, think again. They’re power skills – and they’re all teachable.

Join us for our Emotional Intelligence workshop and build the confidence and tools to lead with clarity and calm – even in the hard moments.

Sign Up for the Emotional Intelligence Workshop

Keep reading for insights and resources to help you on your leadership journey!

Free Event: Curiosity in Action: Creating a Culture of Learning and Innovation

Live Webinar and Q&A (1pm – 1:45pm CDT): July 15

Don’t forget to register for our FREE virtual community event, Curiosity in Action: Creating a Culture of Learning and Innovation, on July 15 at 1:00 PM CDT to learn how you can use curiosity to create a culture of creativity, collaboration, and trust.

Join us live and receive an exclusive resource to help innovation in your workplace!

Emotional Intelligence Skills: 5 Ways to Improve Human Interaction at Work

Growing in our emotional intelligence is not a simple and quick endeavor – it’s a continuous learning process and is filled with moments of victory and progress, as well as challenge and setbacks. Start your journey by reading our blog on the five ways you can improve interactions at work using emotional intelligence.

Light the Fire Within: Navigating Middle Management

In this episode, Eric Stutzman and Chris Downey are joined by special guest and podcast producer Scott McKay – long-time listener and first-time co-host – to answer real questions gathered from middle managers across their organization.

Learn more about these events here.

 

ACHIEVE Centre for Leadership
Phone (Toll Free): 877-270-9776
training@achievecentre.com

achievecentre.com

 

Posted: June 26, 2025