Continuing Professional Development

In order to survive and thrive in the 21st century workplace, we all need to master the fundamentals of communication. Our ability to communicate effectively is directly linked to our success in meeting the needs of employers, colleagues, customers, and clients. This workshop focuses on the core skills for communicating with clarity in the workplace....

Trauma is prevalent in our world and has an impact on many of the people we interact with, including those who engage with our organizations. Compassionate and trauma-informed care is essential to providing effective support and building sustainable services. Based on our book, A Little Book About Trauma-Informed Workplaces, this workshop explores five key principles...

We all encounter people we find difficult, and conversations with them often leave us feeling drained, stressed, or frustrated. This workshop explores what’s really happening beneath the surface of these interactions and provides practical strategies for shifting the dynamic toward more productive outcomes.  In addition to exploring general patterns of difficult behaviour, you will learn...

Critical incident group debriefing (CIGD) is a short-term intervention designed to support people after a distressing or unusual event – something that falls outside of everyday experience and challenges our ability to cope. In this workshop, you’ll learn how to facilitate a group debriefing and create a safe space where your participants can share their...

Our communication skills and style are essential to positive and productive relations. Effective communication requires us to be clear about our own thoughts and desires, and also to be responsive to those of others. Assertive communicators express ideas and feelings in transparent, open, and direct ways – stating their needs clearly and without defensiveness. In...

This workshop is provided in partnership with our partner organization, Crisis & Trauma Resource Institute (CTRI). Workshop details may be sent to you via email from CTRI. If you work with people, it’s crucial to know how to defuse dangerous situations before they become violent. This workshop will equip you with a trauma-informed approach to de-escalate situations...