The Agora on Access to Justice in French be held on June 26 and 27, 2026, in Winnipeg. For Francophones living in minority communities outside Quebec, the respect for language rights and access to French-language services are major challenges. The CMFC Agora aims to propose innovative solutions to these challenges. By bringing together legal professionals...
One of the most difficult and often overlooked aspects of moving into a supervisory or management position is developing the skills necessary to truly manage people. Without intentional training, many new managers are left to figure things out on their own – for better or worse. Like all skills, effective management and supervisory skills must...
Handling difficult interactions on the phone is a challenging task, especially if the caller is in a heightened state of emotion. For many, the ability to navigate difficult phone conversations with respect and professionalism is an essential workplace skill. This workshop is designed to provide practical strategies for dealing with clients and customers over the...
Learning Options: Live webinar with chat includes 60 day replay 9:00 am – 10:30 am (Pacific) 10:00 am – 11:30 am (Mountain) 11:00 am – 12:30 pm (Central) 12:00 pm – 1:30 pm (Eastern) 1:00 pm – 2:30 pm (Atlantic) 1:30 pm – 3:00 pm (Newfoundland) *This program features real-time video of the presenter with...
Critical incident group debriefing (CIGD) is a short-term intervention designed to support people after a distressing or unusual event – something that falls outside of everyday experience and challenges our ability to cope. In this workshop, you’ll learn how to facilitate a group debriefing and create a safe space where your participants can share their...
Organizational change efforts stall when leadership forgets to focus on the impact change will have on employees. Managing the “people side” of change is often the most challenging and critical component of organizational transformation. Getting people engaged in the change will greatly enhance the likelihood of new structures and approaches being implemented successfully. This workshop...
This workshop is provided in partnership with our partner organization, Crisis & Trauma Resource Institute (CTRI). Workshop details may be sent to you via email from CTRI. If you work with people, it’s crucial to know how to defuse dangerous situations before they become violent. This workshop will equip you with a trauma-informed approach to de-escalate situations...