Handling difficult interactions on the phone is a challenging task, especially if the caller is in a heightened state of emotion. For many, the ability to navigate difficult phone conversations...

A compassionate and trauma-informed approach to leadership is essential for creating healthy workplace cultures. Trauma is prevalent in our world and has an impact on many of the people we...

Emotions are powerful and can be challenging to define, yet they play a crucial role in our interactions and well-being. Emotional intelligence is the ability to understand and manage our...

This workshop is provided in partnership with our partner organization, Crisis & Trauma Resource Institute (CTRI). Workshop details may be sent to you via email from CTRI. If you work...

Whether sharing bad news with a client, providing corrective action, or talking with a colleague about an uncomfortable issue, difficult conversations are typically stressful and often take a large mental...

Our communication skills and style are essential to positive and productive relations. Effective communication requires us to be clear about our own thoughts and desires, and also to be responsive...