Managing the Unexpected
When you work with people, the unexpected is bound to happen. And as a team lead, it’s your job to adapt, make decisions under pressure, and communicate these to your...
When you work with people, the unexpected is bound to happen. And as a team lead, it’s your job to adapt, make decisions under pressure, and communicate these to your...
Our communication skills and style are essential to positive and productive relations. Effective communication requires us to be clear about our own thoughts and desires, and also to be responsive...
Diversity, equity, and inclusion (DEI) aren’t just buzzwords – they are essential components of a healthy, successful workplace. Embracing DEI in your organization means supporting all aspects of a person...
Unhealthy and poorly managed conflict can have a negative impact on individuals and groups. People who master essential conflict resolution skills reduce the occurrence of negative conflict, leading to healthier,...
We all encounter people we find difficult, and conversations with them often leave us feeling drained, stressed, or frustrated. This workshop explores what’s really happening beneath the surface of these...
One of the most difficult and often overlooked aspects of moving into a supervisory or management position is developing the skills necessary to truly manage people. Without intentional training, many...
Handling difficult interactions on the phone is a challenging task, especially if the caller is in a heightened state of emotion. For many, the ability to navigate difficult phone conversations...