Managing Difficult Phone Calls
OnlineHandling difficult interactions on the phone is a challenging task, especially if the caller is in a heightened state of emotion. For many, the ability to navigate difficult phone conversations...
Handling difficult interactions on the phone is a challenging task, especially if the caller is in a heightened state of emotion. For many, the ability to navigate difficult phone conversations...
Credits: 4 CPD Hours Duration: 4 Hours Cost: $500 per person Proof of completion will be provided at the end of the course. An in-depth exploration of the technical aspects...
A respectful workplace is a prerequisite for building a healthy and successful organization. Respectful workplaces not only foster productivity, they also contribute to employee well-being. This workshop explores the components...
The Journey Project Legal Support Service (JPLSS) is a collaboration between the Journey Project team and private practice lawyers who are interested in providing trauma-informed legal support to survivors of...
Live webinar with chat – includes 60-day replay* Time Zones: Pacific: 9:00 AM – 10:30 AM Mountain: 10:00 AM – 11:30 AM Central: 11:00 AM – 12:30 PM Eastern: 12:00...
Reception to Follow Seminar Overview: The Law Society is pleased to welcome the Court of Appeal for a seminar highlighting upcoming changes to the Court’s Civil and Criminal Rules. In...
Emotions are powerful and can be challenging to define, yet they play a crucial role in our interactions and well-being. Emotional intelligence is the ability to understand and manage our...