Managing Difficult Phone Calls
Handling difficult interactions on the phone is a challenging task, especially if the caller is in a heightened state of emotion. For many, the ability to navigate difficult phone conversations...
Handling difficult interactions on the phone is a challenging task, especially if the caller is in a heightened state of emotion. For many, the ability to navigate difficult phone conversations...
When you work with people, the unexpected is bound to happen. And as a team lead, it’s your job to adapt, make decisions under pressure, and communicate these to your...
Embracing neurodiversity in your workplace means creating a more adaptable environment where everyone can thrive. And when you cultivate a culture of acceptance and inclusion, you tap into the unique strengths of...
March will be filled with more CLE's, Lunch and Learns, and Wellness Events. Check out what we have coming up and save it in your calendar. Email Robyn if you...
Seminar Overview: In the long-awaited follow-up to the seminal What is Good Title? seminar delivered in 1990, this full-day program builds on the Law Society’s 2024 Report of the Ad...
Whether sharing bad news with a client, providing corrective action, or talking with a colleague about an uncomfortable issue, difficult conversations are typically stressful and often take a large mental...
No fooling. Animal law returns to CLEBC on April 1 with timely and practical updates across the field of animal law, including criminal, tort, family, human rights, and much more!...