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Managing Difficult Phone Calls

Online

Handling difficult interactions on the phone is a challenging task, especially if the caller is in a heightened state of emotion. For many, the ability to navigate difficult phone conversations...

De-escalating Potentially Violent Situation

Online

For those who work in an environment where there is potential for violence, it is important to develop the skills needed to defuse dangerous situations. This workshop is designed to...

Managing Expectations in Estate Administration

Online

Who Should Attend This program will be of interest to estates practitioners of all experience levels. About the Program Estate administration involves multiple stakeholders, including beneficiaries, parents of minor beneficiaries,...

Aboriginal Law: Critical and Emerging Issues

Online

What You'll Learn Who Should Attend Faculty Pricing and Group Rates Financial Assistance CPD and Accreditation FAQs Client and Technical Support Register Aboriginal law is evolving constantly. New and complex...