Loss Prevention Tip #69: What to do if you’ve been Cyber Attacked
The following is a list of what a cyber-attack may look like:
- Your systems are locked, and you receive a demand for funds, property, or services to regain access.
- Your sensitive data has been exposed or has been threatened to be exposed publicly.
- Data migrates off the network and is being sent to an unknown source.
- There is malware discovered on the system that has gone undetected for some time.
- Your computer system performance has deteriorated or is interrupted, and you suspect that it may be due to malware.
- A client or vendor alerts you of a third party attempting to impersonate your business.
Steps to take:
- Change your email password and ensure the multi-factor authentication (MFA) has been enabled. Note: MFA is a requirement to be eligible for insurance.
- Contact your IT Provider.
- Notify the Law Society’s cyber insurer at cyberclaims@clia.ca or phone 1-833-383-1488.
- If this is an urgent situation a Breach Coach is available 24/7 directly at 1-866-273-2249 or email nrfc.breach@nortonrosefulbright.com
A copy of Law Society’s Cyber Insurance Policy (Part D) is available on the members’ portal or by contacting Janice Ringrose, Insurance & Risk Manager at insurance@lsnl.ca.
A list of Loss Prevention Tips can be viewed here.
Posted: 16 October 2026