Handling difficult interactions on the phone is a challenging task, especially if the caller is in a heightened state of emotion. For many, the ability to navigate difficult phone conversations with respect and professionalism is an essential workplace skill. This workshop is designed to provide practical strategies for dealing with clients and customers over the...

Dealing with issues related to mental health in the workplace can be challenging and difficult to navigate. It is essential that organizations have the capabilities to manage mental health because early identification and support typically leads to continued productivity and retention of employees. This workshop provides a roadmap to help managers participate in conversations with...

ABOUT THE PROGRAM Are you new to trusts or looking to refresh your understanding of how trusts are used in practice? Join noted trusts and estates practitioner Richard Niedermayer for this practical, introductory-level dive into the what, why, when, and how of trusts. Richard will translate complex trust concepts into simple, understandable terms, making it...

Leading through conflict is an essential leadership skill. When leaders fail to respond quickly and effectively to conflict, the people they lead suffer and workplace performance plummets. Many conflicts would not spiral out of control if leaders used conflict resolution techniques that are easy to learn and utilize. This workshop provides strategies for leading through...

The Commonwealth Lawyers Association invites you to join them for a mediation guest lecture series as episode 4 takes place with Justice Vasheist V Kokaram JA. Register here to attend Constitutions must respond to developing norms of shared regional and international values of human rights and the rule of law. It is a visioning of...

Duration: 60 Minutes Webinar Id: 23400 Unlimited Attendees: Any number of participants Recorded Version: Unlimited viewing for 6 months (Access information will be emailed 24 hours after the completion of live webinar) Overview: Just about every workplace has at least one difficult employee. In this webinar, we will identify the various types of difficult employees and various strategies that can...

COMPLEMENTARY PRESENTATION Register Here A family dispute resolution service that provides for mediation to resolve concerns with the option to move to arbitration for concerns that are not settled. This webinar is for family law professionals who are looking at family dispute resolution options for their practice and families. Hear how Mediation Arbitration could be...