The 2025 NCLP will be marking the 50th anniversary of the program and will feature special guests (soon to be announced). This year's NCLP will be held in Vancouver BC from...

Whether sharing bad news with a client, providing corrective action, or talking with a colleague about an uncomfortable issue, difficult conversations are typically stressful and often take a large mental...

Handling difficult interactions on the phone is a challenging task, especially if the caller is in a heightened state of emotion. For many, the ability to navigate difficult phone conversations...

Emotions are powerful and can be challenging to define, yet they play a crucial role in our interactions and well-being. Emotional intelligence is the ability to understand and manage our...

Personality differences often lead to miscommunication and conflict, which affect both our personal efficiency and team health. Utilizing the ACHIEVE Work Styles Assessment, participants will learn to better understand personality...

Do you want to learn how to maintain relationships when discussing potentially triggering issues? Many people find themselves ill-prepared for these conversations and, as a result, avoid them or feel...