Critical incidents are situations that occur outside of our normal frame of reference and challenge us to understand and cope with what has happened. Critical Incident Group Debriefing (CIGD) is...

The 2025 NCLP will be marking the 50th anniversary of the program and will feature special guests (soon to be announced). This year's NCLP will be held in Vancouver BC from...

Trauma is prevalent in our world and has an impact on many of the people we interact with, including those who engage with our organizations. Compassionate and trauma-informed care is...

Whether sharing bad news with a client, providing corrective action, or talking with a colleague about an uncomfortable issue, difficult conversations are typically stressful and often take a large mental...

Our communication skills and style are essential to positive and productive relations. Effective communication requires us to be clear about our own thoughts and desires, and also to be responsive...

Handling difficult interactions on the phone is a challenging task, especially if the caller is in a heightened state of emotion. For many, the ability to navigate difficult phone conversations...