Managing Difficult Phone Calls
Handling difficult interactions on the phone is a challenging task, especially if the caller is in a heightened state of emotion. For many, the ability to navigate difficult phone conversations...
Handling difficult interactions on the phone is a challenging task, especially if the caller is in a heightened state of emotion. For many, the ability to navigate difficult phone conversations...
Learning Options: Live webinar with chat includes 60 day replay 9:00 am – 10:30 am (Pacific) 10:00 am – 11:30 am (Mountain) 11:00 am – 12:30 pm (Central) 12:00 pm...
Critical incident group debriefing (CIGD) is a short-term intervention designed to support people after a distressing or unusual event – something that falls outside of everyday experience and challenges our...
Organizational change efforts stall when leadership forgets to focus on the impact change will have on employees. Managing the “people side” of change is often the most challenging and critical...
This workshop is provided in partnership with our partner organization, Crisis & Trauma Resource Institute (CTRI). Workshop details may be sent to you via email from CTRI. If you work...
In order to survive and thrive in the 21st century workplace, we all need to master the fundamentals of communication. Our ability to communicate effectively is directly linked to our...
Are you a leader or manager who wants to set the tone and create a culture of performance in your organization? You have a pivotal role in your workplace, which...