Continuing Professional Development

Whether sharing bad news with a client, providing corrective action, or talking with a colleague about an uncomfortable issue, difficult conversations are typically stressful and often take a large mental and emotional toll. Many people avoid difficult conversations for these reasons, or find themselves ill prepared when they must have them. Yet, the ability to...

When you work with people, the unexpected is bound to happen. And as a team lead, it’s your job to adapt, make decisions under pressure, and communicate these to your team. This workshop gives you practical tools and skills to address emotionally complex, people-centred workplace challenges, such as major illnesses, sudden departures, ethical breaches, and...

Our communication skills and style are essential to positive and productive relations. Effective communication requires us to be clear about our own thoughts and desires, and also to be responsive to those of others. Assertive communicators express ideas and feelings in transparent, open, and direct ways – stating their needs clearly and without defensiveness. In...

Diversity, equity, and inclusion (DEI) aren’t just buzzwords – they are essential components of a healthy, successful workplace. Embracing DEI in your organization means supporting all aspects of a person such as race, religion, disability, gender, etc., as well as deeper parts of an individual’s character like values, personality, and preferences. This workshop helps you identify the...

Unhealthy and poorly managed conflict can have a negative impact on individuals and groups. People who master essential conflict resolution skills reduce the occurrence of negative conflict, leading to healthier, happier relationships and work environments. Many conflicts would not spiral out of control if people used conflict resolution techniques that are easy to learn and...

We all encounter people we find difficult, and conversations with them often leave us feeling drained, stressed, or frustrated. This workshop explores what’s really happening beneath the surface of these interactions and provides practical strategies for shifting the dynamic toward more productive outcomes.  In addition to exploring general patterns of difficult behaviour, you will learn...

One of the most difficult and often overlooked aspects of moving into a supervisory or management position is developing the skills necessary to truly manage people. Without intentional training, many new managers are left to figure things out on their own – for better or worse. Like all skills, effective management and supervisory skills must...