If a firm has experienced a cybercrime event, then it should report under Part D of the CLIA policy as follows:

1. Email a description of the circumstances to: cyberclaims@clia.ca Email is the best way to ensure prompt and appropriate resources are deployed for the situation.  Even if the insured calls the 1-800 number, they will be asked to email.  Insureds are strongly encouraged to email first.
2. If the firm requires live counselling regarding an event, they should call 1-833-383-1488 (toll-free)

Emails and calls will be responded to by a cyber response expert at Ironshore, who have been retained to provide first party claim service on CLIA’s behalf.